Hoteller nær University of Richmond

«Property is old and not in the best condition. It was clean but dingy. The beds were soft but squeaky and dipped towards the middle. Hot water ran out during shower. Wifi was very spotty/slow. Front desk staff was friendly.»

«We had a great experience staying at Pinball Pete’s place. Very clean, cozy, comfortable, with use of the kitchen and some food provided … and, of course, pinball! Our host also went above and beyond in helping us to resolve an unexpected issue. Hoping to stay there again in the future.»

«The gym was ok, there were no free weights and it could use a good cleaning. There were no towels available and I don't think a staff member has been in there for a long time. The staff member at the front desk was not very personable. I booked the room in part because the hotel has a pool but when I arrived they told me it wasn't open. I wish I had known that beforehand, that information should be advertised. »

«AC was leaking water. Reported to front desk and we were promised a different room because tech couldn’t fix it. Left for an appointment and when we returned, another staff at the front desk didn’t believe us when we asked for a different room. She went to the room and confirmed it was leaking but said there was no availability. She then contacted the staff from the previous shift and confirmed everything. Finally found another room. It was a frustrating experience and made us feel we were ...

«The staff were nice, but the rooms were not ready at check-in time so there was a significant wait, there were a number of people in the lobby waiting. Some said they had been waiting in excess of an hour for a ready room. And, while I didn't really need it, the stove did not work in my room and I heard other guests share that their kitchen appliances did not work either.»

«This was easy to get to and had everything I needed for a perfect stay! »

«Ok»

«I really don’t know what people are complaining about. It’s an older building, but the room was updated and very clean (see photos). The bad was comfortable. The man at check-in was polite. Breakfast was minimal, but fine (as described, anyway). I would stay here again. »

«Everything was great!»

«Ok »

«Room had roaches, front desk Mgt was rude and smelled like Old Newport short in a wet box from last week. »

«Staff were not always helpful and had difficulty communicating. The rooms were VERY disheveled and had physical damage (my room's secondary locks were physically damaged and did not fully engage). There were literally roaches in the bathroom. And on top of that, the staff tried to charge me AGAIN after I already paid through Hotels.com, quoting that they "could not find my reservation" even after showing them the confirmation pages on both Hotels.com and from their own organization. Frankly ...

«My new favorite hotel chain. Very kind staff and great perks that you no longer see in our money hungry world. The pool was perfect. The kitchen food was great. The berry dessert with ice cream was amazing. The rooms large with good tv selection. »

«Clean spacious bedroom with a large bathroom. The AC was great and kept the room comfortable. The Gym was okay. I just used 1 of the treadmills. It had 4 pieces of equipment. The Staff was great and the location was perfectly in the city of Richmond »

«For the cost the room was very run down! The bed was uncomfortable and it felt dirty. I was very disappointed!»

«Nice room but older appliances and stove oven was questionable… clean room and lots of space »

«Everything about this hotel was great. The location, staff and cleanliness was outstanding. I am in Henrico once or twice a month and this will be my go to hotel. »

«I would recommend. Always stay here»

«Everything was fine with the exception of the bathtub. There was a large crack in the wall tile and the tub was old and cracking which appeared unsafe to shower in.,»