Hoteller nær The Brook Theater

«Great Property. Staff very friendly and helpful. Rooms clean and well appointed»

«Lovely hotel»

«It gives the 3 C's....Clean, Comfortable & Cozy.»

«Walkable to the train station and cruise terminals. But the property was pootly maintained. Our room locked but the common front door doesn't lock and is not secure. There was peeling paint in our room, no control of room heat, no towels, no cups, no control over shower water temperature and no remote for the very small TV.»

«Upon arrival, I was initially assigned an occupied room. The place was unstaffed, and the provided phone number was unreachable. I had to ask other guests for an alternative number. I called, texted, and left a WhatsApp message on that number, but received no response for at least an hour.When I finally received a text message with details for a new room, I found the bed was broken and the room was freezing cold. A staff member told me he would come to fix the issue but ultimately never showed ...

«The bedsheets were dirty with holes in them from cigarette burns and the smoke alarm was covered by a glove hanging on the ceiling Was told a cleaner would come out, but they never did. We did not stayed the night and had to find somewhere else.»

«Terrible. Not at all as advertised. Front door was unlocked and open on arrival. Room door was open on arrival and unlockable. Room window was damaged and stuck wide-open, completely unclosable. I called the contact number and had no answer and received no call back. I arrived towards midnight at the property and still chose not to stay here.»

«The pictures showed Netflix but it was not available, the channels were difficult to access so the tv is not user friendly. The hot tub showed an error and so we felt it was not safe to use. The front bedrooms did not have adequate curtains even none in one room. »

«Could not even get in the room!!!!!!!!»

«Do not stay. No staff in property. Got passcode for a room that's different from my booking. Property was dirty and the room had someone else living there. I met people that rent one of the room for months (which was the room I was booked for), and told me the other room (that I got passcode for) also has a person living there for months. I had to find a different place to sleep urgently, and I'm trying to get refund.»

«The room was too cold, window can not close. Mattress is all spring no foam, very uncomfortable. »

«It was terrifying! I booked one of my accomplished musicians to stay after our long late evening rehearsal. When we enter the room (no staff available of course ro even speak to), we found the room had bed laid already by strangers! Later, 3 drunk guys returned to my reservation room 9, sleeping on the bed and one drunk man was on the floor!»

«room was double booked but they gave us another room, took about 20 mins. We were locked out when we came back later/ no front door key. This took about 15 mins. Run on a shoe string but very cheap. You pay your money and this is what you get. Staff very friendly and nice but the systems dont work at all there, need better organisation and a front door key. Also rooms need a spruce up!»

«This was terrible place, I didn't stay at the property, what a waste of my money.»

«Not what it seems. Had a room with a small kitchen , dirty bowls and plates left in oven which had been there for some time going by the smell. Had a "private bathroom" which was shared by the room next door. Had one night here and bailed out. Had booked to come back three weeks later but soon cancelled that.»

«We had a very stressful and disappointing experience. We arrived around 12:00 AM and were able to open the main entrance, but the room door would not open despite trying many times. We spent almost an hour trying to access the room and called for help, but there was no support available at all. As a result, we were left outside late at night and had no choice but to book a hotel at the last minute, which cost us a lot of money. This caused a lot of stress, inconvenience, and extra expense. The ...

«The property didnt actually exist when i arrived there i knocked door was greeted by the tenant who live in the property she gave me a number to call as number guven by expedia didnt work the hist returned my call and arranged to put me up in another property which was really helpful but the condition of alternatu e property was disgusting stains on Sheets pullows with no pillow cases carpet ripped torn and worn the bathroom was a health hazard with stai s i. Toilet hair and dirt covering ...

«In the middle of the night, there was banging on the door. Someone let the person in and was constantly up and down the staircase. It is dirty and unsafe. »