Symonds Yat West Leisure Park

The hotel is fine. The aircon was great (heatwave when we were there). Good room with a fridge, so in general happy with the room. We didn't go to the spa, so I don't know how that is. We did however have dinner at the restaurant one night. The service was so bad and the food was ok-ish, when we got what we ordered. We had to go find someone to order drinks and ask for water, and we tried to make contact with the waiters a long time. The cutlery was also dirty. We saw several other tables (most of the tables) sending their order back. Breakfast also seemed alot like dinner, with dirty cutlery and cups, and no service. It seemed like we could order breakfast from the kitchen (based on the menu on the table stating "breakfast"), but we didn't bother to find someone to order from...

Thank you Maria for a comfortable stay and easy out of hours check in. The breakfast was great too

Despite arrogant front desk staff in daytime and a lot of fuss around a promised later check-out - which ended in rude behaviour from frontdesk and ended in me being thrown out before the agreed time, the hotel is very good and maintains high standard.