Hoteller nær Serenity Cellars

«Staff»

«First let me say we arrived at 12:30 check in is at 3pm so I asked if room was ready it wasn’t so we walked to town. We went around had lunch walked back it is 3:30now. A white woman was at the desk checking in I was told my room wasnt ready still. I asked how someone walk in off the street get a room when you knew we were here first. Finally at 4:30 the room ready it smells bad very dirty and flys in the room.phone not working so I decided we not staying in this dump. I was racially profiled I ...

«Owners were very sweet. Treated us to chocolate covered strawberries in honor of our anniversary getaway there. Breakfasts were excellent!»

«Clean room Great staff Good breakfast Great parking Clouse to all the shopping , restaurants»

«The carpet in the room was filthy. The room smelled like cigarettes when we arrived, and a guest's child was running up and down the hallways until 1am on our first night. The housekeeping never made our bed or vacuumed the room on any of the days we were out.»

«Right off a water park, so sometimes noisy but the building was clean, if a little dated. Close to the main town so easy access.»

«Plus: big rooms, suitable for families up to 4, easy parking, walking distance to restaurants downtown, laundry room, good beds, refrigerator, usb chargers, coffee to go at reception. Minus: room needed a rehab, hooks loose / fell down from wall, no change of towels, breakfast below medium standard, impossible to reach reception on email or telephone in advance, expencive, did not accept corporate price.»

«Close to attractions. Will stay again.»

«Jonathan was great! We really enjoyed our stay. »

«Nice place would stay again»

«Wonderful property. Unusual noise from the room above us so vertical insulation could be improved. Exceptional staff and ownership. Great boutique hotel with amazing views of the mountains.»

«The staff sets up a text conversation when you checkin. I had a question about the location of a light switch. They answered promply. My only complaint is the free breakfast. It is a bunch of indiviually wrapped muffins etc. Fortunately, there are a lot of good restaurants that serve breakfast.»

«The staff were very friendly and helpful! Our room and the rest of the property were also very clean and organized!!»

«Ruth the front desk operator was very nice and pleasant to communicate and deal with. Room was nice and clean. Great location. Air conditioner work very well. Shower was hot and relaxing. Will stay again.»

«The staff was amazing- the beds were outdated and springy very uncomfortable. We had a good time at the indoor pool. More than likely won’t stay here again though. I like a good comfortable bed.»

«Ok... So there's definitely NOT a pool. It's was as low end as it gets ... Like, we walked outside and found a bullet on the ground right outside the door. They double booked the room, so someone else had keys to our room.... »

«They staff is very helpful and friendly. A person knows that the pool needs attention when you can hear the frogs crock. But it was securely fenced off. There were 3 bath towels, 1 hand towel and 2 wash cloths in the room for 2 people. We had to get maintenance come turn on the TV. Then we could not turn it off with unplugging it. The light fixtures blinked. The bulbs needed to be replaced. The carpet was filthy. Everything in the room is old and needs to be replaced. If you have another choice ...

«fabulous location, well maintained, and restful.»

«Pet friendly, very clean room, great for a short or long stay.»