Hoteller nær Serenity Cellars

«Staff»

«Owners were very sweet. Treated us to chocolate covered strawberries in honor of our anniversary getaway there. Breakfasts were excellent!»

«Clean room Great staff Good breakfast Great parking Clouse to all the shopping , restaurants»

«very comfortable»

«The carpet in the room was filthy. The room smelled like cigarettes when we arrived, and a guest's child was running up and down the hallways until 1am on our first night. The housekeeping never made our bed or vacuumed the room on any of the days we were out.»

«OMG please someone tell me how this was the highest rate location in Helen? The front desk was micro and the room had a huge hole in the ceiling. Breakfast was questionable at best. The hallways smelled like pee. There were people banging on our door at 2am like swat and screaming. We feared moving from the bed because of this. Worse part is we were in eyesight of the front desk and no one did anything. The shower ceiling and walls had mold on them. It was only a room for one night but ...

«The old hotel is small, clean in a good good position. It will be better if they clean and maintain further outside like stairs, corridors. Bathtub should be cleaned.»

«Wonderful property. Unusual noise from the room above us so vertical insulation could be improved. Exceptional staff and ownership. Great boutique hotel with amazing views of the mountains.»

«Plus: big rooms, suitable for families up to 4, easy parking, walking distance to restaurants downtown, laundry room, good beds, refrigerator, usb chargers, coffee to go at reception. Minus: room needed a rehab, hooks loose / fell down from wall, no change of towels, breakfast below medium standard, impossible to reach reception on email or telephone in advance, expencive, did not accept corporate price.»

«Check in was great, fast and friendly.»

«Ok... So there's definitely NOT a pool. It's was as low end as it gets ... Like, we walked outside and found a bullet on the ground right outside the door. They double booked the room, so someone else had keys to our room.... »

«The staff were very friendly and helpful! Our room and the rest of the property were also very clean and organized!!»

«It was all great will stay their again »

«Ruth the front desk operator was very nice and pleasant to communicate and deal with. Room was nice and clean. Great location. Air conditioner work very well. Shower was hot and relaxing. Will stay again.»

«The staff was amazing- the beds were outdated and springy very uncomfortable. We had a good time at the indoor pool. More than likely won’t stay here again though. I like a good comfortable bed.»

«They staff is very helpful and friendly. A person knows that the pool needs attention when you can hear the frogs crock. But it was securely fenced off. There were 3 bath towels, 1 hand towel and 2 wash cloths in the room for 2 people. We had to get maintenance come turn on the TV. Then we could not turn it off with unplugging it. The light fixtures blinked. The bulbs needed to be replaced. The carpet was filthy. Everything in the room is old and needs to be replaced. If you have another choice ...

«Never came to clean room in 4 days. Pool was closed. Had to go downstairs and ask for more toilet paper. Only 2 towels in room.»

«The property was beautiful. The only thing that could’ve been better is to have the restaurant open. No amenity for food or dining was available.»