Reiser til Santo da Serra

Frokosten var god. Måtte vente litt på maren, da denne måtte bestilles. Jeg er medlem av Pestana club, men får aldri opparbeidet poeng automatisk pga dette! Har vært på ca 15 turer til Madeira. 10 av disse på Pestana hoteller. Uten å få noe rabatt eller skikkelig gode tilbud. Styr unna Pestana club ! Jeg er skuffet!

Service in the reception leaves a lot to be desired. When greeting the receptionist upon arrival, we were basically met with a cold shoulder. No "welcome to the Pestana" or anything like that, just a blank stare. Checkin was fairly smooth apart from that. Again, at the end of the stay, they gave us the bill and that was it. No "did you have a nice stay?" or "have a safe journey, hope to see you again" - just pay and farewell. The "happy hour" bar was a similar experience, the senior staff was almost hostile, the junior much more accomodating and friendly. The staff in the restaurant on the other hand, were exceptionally friendly and hardworking. Same goes for the doormen and the cleaning staff - always greeting you with a friendly smile.

Very central, close to what we wanted to explore, The room was Nice with balcony and the rooftop had a lovely view of the city and sea. Perfect for a glass of something good. Personel was helpful and pleasant and the restaurant was a good opportunity when we wanted to dine there.