Golfhoteller i Riviera Maya

«Impeccable service and awesome service»

«Beautiful resort, great food, fun atmosphere, and an amazing pool. Unfortunately, the nonstop sales pitches were exhausting. It felt like every conversation turned into someone trying to sell a membership or upgrade. Saying “no” wasn’t enough—they kept pushing, and some became downright rude when we weren’t interested. We came to relax, not sit through a timeshare-style sales pitch every day. That alone would make me think twice about returning. Only two elevators made the waits to go to lobby ...

«Me and my girlfriend and our 6 month baby, had a great experience at this hotel. Here you get exactly what you pay for! The villa was very nice and clean. Good service all day :) We had som great days at this hotel. All staff was very friendly. The food from the restaurant was very good, especially the steak restaurant (tomahawk). One of the best Tomahwak steak!!! Otherwise, it is a relatively large hotel area and a little far from the main road, so you are dependent on a car or taxi. It ...

«Great resort.»

«Mange fantastiske ansatte som gir oss reisende en god opplevelse. Spesielt må servitøren Angel i restauranten Bordeux nevnes, meget trivelig og kompetent. Ellers er området ganske slitent og har behov for en oppgradering. F.eks. er det veldig mange solsenger som er ødelagte.»

«Safe in room malfunctioning. Toilet wouldn’t flush periodically»

«We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.»