Puertollano Mining Museum

Overall is a great stay. Hotel location is especially good. The only thing I hope would be better is the air conditioning, we caught the heatwave, and the air conditioning didn’t work the second night.

Lovely clean hotel with spacious rooms. Staff were super pleasant and helpful. Central to all the sites in Madrid and metro station at the door.

I stayed at Hotel Regina and this was honestly one of the most frustrating hotel experiences I’ve ever had. I booked the VIP option through Expedia, but the room they gave me was tiny, basic, and nothing close to what I paid for. I could hear every single person walking and talking in the hallway like they were inside my room. Zero sound insulation, zero comfort. Early in the morning the hotel sounded like a construction site. Drilling, banging, workers talking loudly — I recorded videos and audio because the noise was unbelievable. But when Expedia contacted the hotel, they simply denied everything and said there was “no remodeling.” I don’t understand how a hotel can lie so confidently when the noise is literally happening inside their building. To make things worse, at check‑in they tried to upsell me €150 for a “better room,” and when I refused, they downgraded me to a basic room instead of the VIP room I actually booked. The whole stay felt disrespectful, dishonest, and stressful from beginning to end. If you expect honesty, quiet, or a room that matches what you paid for, avoid this place. I’m sharing my videos and recordings so people can see exactly what happened and don’t get fooled the way I did.