Psychro-grotten

I got a great deal on this hotel and decided to book it. Upon arrival, I was welcomed with a cold towel and a drink, which was a nice touch. It took a little while before I was shown to my room, but I was pleasantly surprised to receive an upgrade—a beautiful room with a small pool on the balcony and a very comfortable bed. Unfortunately, things went a bit downhill from there. Service was okay, but communication in English was sometimes difficult. I had half board and expected drinks to be included with dinner, but all drinks had to be purchased—and they were very expensive. A small soda (250 ml) cost €4.50, and even water was the same price for 1 liter. Getting the bill right away with the drink, including a tip suggestion, felt a bit awkward. The food was average. Some dishes were tasty, but much of it was quite bland. It was served buffet-style. On day two, I injured my toe on a sharp edge in the floor that was hard to see. It left a small cut and torn skin, and I couldn’t walk properly for 2–3 days. I reported it, but received no follow-up or response to my complaint, which was disappointing. There was also a nightly tax I hadn’t expected to be so high—€15 per night. For a 5-star hotel, I felt it didn’t quite live up to expectations. Overall, it was a nice stay, but I left a bit disappointed. There was also a lot of pressure to give feedback and ratings, which felt a bit pushy. The hotel is located about 40–50 minutes drive outside Chania

Hébergement très spacieux, avec des prestations de qualité. Personnel très agréable. Je recommande. 👍

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.