Hoteller nær Preserve at Shadow Mountain

«The hotel was very nice and the staff was wonderful»

«Beautiful and relaxing. Staff is amazing!»

«Ok for the price. Basic breakfast, weak coffee. But good food and restaurants close by. Don’t get a room next to the exit as you will be woken up all night»

«Worst place I’ve stayed in in a very long time»

«K»

«Very clean , lots of variety all around for anything you could need , friendly and helpful staff definitely a delightful experience. »

«We got there & were told they had overbooked the hotel so they didn’t have a room for us. They had taken the liberty to book us into the Hampton Inn down the street. It was an embarrassing situation for us as she loudly announced in front of other people the situation. We had driven 8+ hours that day & we’re not happy to be greeted by that news. The desk clerk at the Hampton Inn indicated that this was far from the first time this has happened with them. I will not book a Hyatt Hotel again ...

«Dirty room, room needed much updating, really no amenities, neighborhood very poor with lots of homeless people. Very nice pool area, good friendly staff. would not go back.»

«Very nice hotel room. Construction going on but didn't bother us at all. Swim pool was clean and the hot tub was working. Continental breakfast was minimal even for continental standards. First key given to us was for an unclean room but staff righted the situation immediately. Overall, we would book again. »

«Upon arrival, found no hairdry and notify the front desk asking for one. The front desk staff say will deliver one. However, no hairdryer delivered. The next day. asked the same staff at the front desk for hairdryer and replied already delivered but will do for the 2nd time. Yet, still no hairdryer delivered after a few hours. So. I have ask for it for the 3rd time to the same staff at the front desk to get the hairdryer. It seems that the staff training is desperately needed on this ...

«Great room, good pool area. Good breakfast, but annoying that there were too few plates almost all the time»

«I did not receive confirmation the reservation went through on Expedia - no confirmation from the hotel. I did not stay due to forgetting with no reminder and still got charged for full stay. »

«The room was dirty was afraid to say anything as we got in late and had no ability to change our reservations to a cleaner spot .»

«We had the 2 bedroom and it was great. Good beds. Service was very good. The only thing I was that the breakfast room has too few seats. »

«We have never ever had such a horrible experience like we did at this hotel. There was literally a missing chunk of flooring in the middle of the room, hair all over our sheets, AC broken, the privacy curtain broken. Our bathroom was coated in black grime, finger prints all over the furniture, brown and yellow stains throughout the walls. We booked two nights and asked to be either moved to another room or cancel the next day but the manager was extremely rude and didn’t care at all. We ended up ...

«NA»

«Everyone was incredibly welcoming from the moment I arrived. I didn’t have a single bad experience during my stay. Even when housekeeping came in to make the bed, none of my personal belongings were touched, which I really appreciated since I’ve had uncomfortable experiences with housekeeping at other places before. The front desk staff were especially kind and helpful. This was my first time checking into a hotel by myself, and they took the time to walk me through the process and make sure I ...