Pielpajärvi kirke

Z

I booked this property as I saw they were part of the properties that in case you are Hotels.com Gold-member, can give offer room-upgrade depending on available capacity. I arrived to the hotel around 20:00 and saw on their webpage that they still had available rooms that I could upgrade to. After talking with the personnel in the reception they wanted to keep the room they had open in case other guests were arriving later that evening (which seems strange for a place in the Finnish countryside that seems to have more “planned visits” than drop-ins). I was given the possibility to pay for the upgrade, first for almost full price, then for a reduced price, and eventually after approx. 30 minutes of negotiation with receptionist and hotel manager (last over telephone) I was offered to upgrade the room for EUR 10. This was not a huge amount, so I accepted it and thanked for the possibility, but I find it strange that a hotel that themselves have decided to be part of the Hotels.com VIP/Gold-program, excuses their upgrade-fee on the reason that it is hotels.com that are stating that upgrades might be possible, and not themselves. I am questioning if this was worth it from the hotel’s side on a late Saturday evening with few potential other guests coming after us to claim EUR 10 for an upgrade. At least I got the first experience where a propoerty part of the VIP/Gold-program did not seem to focus solutions to a request, and rather wanted to focus on their limitations.