Hoteller nær Pan American Pier

«I'm selfishly hesitant to write this review due to hotel size and availability; would like the hotel to stay the same and not deteriorate from overuse. Hotel is in a great location, lobby and room decor beautiful. Atmosphere great. Mattresses not great. Hot water comes and goes. If they fix this great, but if they don't, the hotel would still be my first choice whenever I'm in PR. Love it. I'm a General Manager of a large hotel and appreciate the thought and effort taken by hotel owner and staff ...

«This hotel is an amazing little gem in the heart of Condado. The room was spotless, beautifully decorated, and had excellent air conditioning. There are coffee shops and restaurants close by. »

«Beautiful, unique place; very clean; in a fantastic location in the heart of Old San Juan, adjacent to Fort Cristobal; restaurants nearby; 24 hour desk; cute library; excellent rooftop area with views. The negatives were: our room wasn’t ready at the 4 pm check in time so we had to wait; the next day housekeeping didn’t leave a bath mat towel or wash cloths. We didn’t notice until about to shower. We asked at the desk and they said it would be sent right up and never arrived. Our room was nice ...

«A fantastic place! Perfect location, incredibly friendly staff, great food, nice rooms, and a fabulous rooftop terrace with pool. Couldn't be better »

«Very hard to contact. Very slow responses. Never make over to the phone call. Very unsupportive stuff. There are so many other hotels in San Juan with good customer service. Hyatt Place is definitely not the one you are looking for.»

«Great experience, clean, well located and friendly»

«Clean and new. Not much for amenities »

«A beautiful boutique hotel with a superb location. Highly recommended, especially great for couples.»

«Habitacion muy pequeña para el costo»

«Everything was excellent!»

«Our preferred Marriott Bonvoy status with early checkin turned out to be a nightmare. Tired and hungry from travel all we wanted was to check in and they were behind by hours. We were not able to check in until 4:30. Not very happy to start our trip.»

«I would not stay here for the price I paid, literally have to ask for clean towels and such did not even make our beds once I would rather stay in an airbnb Staff was nice but very low effort in terms of the quality of the service »

«Check-in was scheduled for 4:00 PM, but due to how busy the hotel was, we were asked to wait and come back later. We didn’t end up getting into our room until around 6:30–7:00 PM, which was a bit frustrating after traveling. That said, the hotel itself was clean and the room was decent overall. One issue we ran into was the shower door. It didn’t seal properly, so water would leak out and leave the bathroom floor soaking wet after each use. The highlight of the stay was definitely the ...

«Super location if you are looking for nightlife, and the beach is great. But, remember to read the small print. Extra charge’s applied. In addition the hotel offered valet parking. Across the street they offered valet parking for almost half the price, 8 vs 15 USD. Room on second floor facing the back was a true claustrophobic experience. It felt like a room without windows. We got a different room the second night. Ok stay, pleasant staff, however ended up a bit more expensive then ...