Resorter og hoteller med spa i Östermalm

"Topp opphold, hyggelig betjening. På det negative: flisene på badet var litt løse og litt støv under sengene. Veldig bra alt i alt."

"Alt var supert, bra beligenhet, rent og pent"

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"We had extended our stay "

"G"

"Bra frokost.- Litt for varmt på rommet. Meget bra gym!"

"The breakfast was good, enough options for all ages and dietary restrictions. Staff was nice and helpful. The shower in our bedroom was not as clean as could be, with orange dirt on the edges and what might be mold? Not the best scenario for parents of toddlers. When we asked for room cleaning, the cups were not changed and we were left with dirty cups for the rest of our stay."

"Was the worst stay I have ever had at a hotel. First of all, we got bitten by bed bugs and found out at midnight when we were sleeping. We have dealt with bed bugs before, so we knew how easily can bed bugs jump onto our clothes and follow us home. We were super STRESSED. Luckily we caught one bed bug and have thus proof. We got down and asked for a change of room, the receptionist did everything quickly but he said he is just a short term employee, and we should wait to explain everything to the morning receptionist. Ok, fine. We were still very scared that we would get bed bugs again, because none of the rooms we got was cleaned properly. I can still find hairs on our beds and blankets even before we sit on them!!!! We asked the hotel to clean the new room and change bedsheets once again in the morning, and was about to explain our distress about bed bugs to the morning receptionist. The second we opened our mouth, the guy said:»Åhh i know i know, sorry for that, sorry sorry» with insincere expression. JUST PLAIN SORRY, he did not even asked how we were, were we got bitten, did we get to sleep. NOTHING! Worst customer service I have ever experienced i a while. We did not even get to explain or show him the bed bugs so the hotel could call pest controll and help because bed bugs may spread all over that floor. He just sorry to shoved us away. Did not offer any discount or voucher as compensation for the EXTREME DISCOMFORT we experienced duribg our stay here. AWFUL!!!"