Eksteriør

Anmeldelser av Martinique New York on Broadway, Curio Collection by Hilton

4 out of 5

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 643 av totalt 1066 anmeldelser." "
Rangering på 8 − Bra. 250 av totalt 1066 anmeldelser." "
Rangering på 6 − Grei. 91 av totalt 1066 anmeldelser." "
Rangering på 4 − Dårlig. 38 av totalt 1066 anmeldelser." "
Rangering på 2 − Forferdelig. 44 av totalt 1066 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Renhold
Nok et opphold på Martinique New york
Beliggenhet er et pluss. har bodd her flere ganger. Området nær Fifth av er støyete men sentralt. Rom som forventet, men dårlig lydisolert. Bad, samt renhold, bra. Bestilte rom med frokost. Anbefales ikke! Frokost, ikke buffet som tidligere opphold, kun velge fra dårlig meny. Få frokost valg og ingen drikke, bortsett fra kaffe. Avgift på 40$ pr dag obligatorisk, i tillegg til vanlige skatter, gjør det vanskelig å forsvare et opphold på dette hotellet.
Bodde her 4 netter i september 2023
Svar fra Customer Service den 13. sep. 2023
Vi setter pris på tilbakemeldingen din og setter pris på din fortsatte lojalitet. Det er gledelig å høre at beliggenheten vår stemmer godt overens med dine behov. Det er imidlertid beklagelig at du var bekymret for støyen og isolasjonen. I tillegg beklager vi å vite at du syntes det reviderte frokostsystemet vårt var mindre hyggelig. Vi tar sikte på å levere verdi til enhver gjests opphold og beklager å høre at vår obligatoriske daglige avgift på 40 ble møtt med din avvisning. Vi håper å få en ny mulighet til å tjene deg bedre.

8/10 – Bra

Gro

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Perfekt beliggenhet,gå i alle retninger.
3dagers opphold i New York , perfekt beliggenhet. Flotte rom, servicen i restauranten kunne vært bedre. Prøvde flere kelnere, men det var det samme over hele fjølen.
Bodde her 3 netter i mars 2023
Svar fra Customer Service den 16. mars 2023
Takk for hyggelig vurdering, Gro!Vi er glade for å høre at du likte oppholdet ditt hos oss. Vi er glade for at du likte vår førsteklasses beliggenhet og flotte rom. Vi streber etter å gi våre gjester varm gjestfrihet, effektiv service og rene rom. Når det gjelder dine bekymringer med tjenesten vår, vil vi gjøre teamet vårt oppmerksomme på dem når vi fortsetter å forbedre oss for fremtiden.Vi vil gjerne dele en mer positiv opplevelse med deg neste gang.

10/10 – Utmerket

Geir Roger

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We will stay here next time.
Nice room. No noice, but turned of ac at night. A la carte breakfast with nice dishes and helpful staff. Perfect location. We will stay here next time in NYC.
Bodde her 4 netter i juli 2022
Svar fra General Manager den 25. juli 2022
Dear Geir, Whether you are looking for stellar service or a yummy breakfast, you can bet that Martinique New York on Broadway, Curio Collection by Hilton will provide this and more. Thank you so much for the perfect rating. We can't wait to welcome you back again soon. Thank You, Dan B., General Manager

10/10 – Utmerket

Hassan Singh

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 3 netter i april 2024
Svar fra Customer Service den 15. mai 2024
Hassan, it's delightful to know you had a positive experience at the Martinique New York on Broadway, Curio Collection by Hilton. Do come again for another memorable stay.

10/10 – Utmerket

theresa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was hesitant about reservation due to some of reviews especially since 3 night stay. All staff/service /food (from coffee bar) were perfect. Yes, the resort fee is not worth it, but given location, guess it is not unusual
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Theresa, we are thrilled to hear that Martinique New York on Broadway, Curio Collection by Hilton exceeded your expectations, especially with our top-notch service and enjoyable dining options. We understand your viewpoint on the resort fee and appreciate this constructive feedback. Please note, the daily mandatory destination charge includes benefits such as premium guest internet access, a daily credit for food & beverage, bicycle rentals and more to enhance your stay. We're delighted to have hosted your 3-night stay and look forward to welcoming you back another time.

6/10 – Grei

Daniela og Princeville

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel was overall great with great location. We saw a show at Madison Square Garden and walked there within 5 min. Subway right next door which is very convenient. The gym is great. Lots of options and a Peloton bike, which I loved. Also the Peloton Studio is in walking distance. Another bonus! The only disappointment we had was that Expedia advertised the Hotel with a roof top, which is not true and not existing.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Daniela, it's delightful to know you enjoyed the strategic location of Martinique New York on Broadway and the fitness options available, including the popular Peloton bike. We're sorry that our hotel fell short of your expectations regarding the rooftop information. It's crucial that third-party sites properly represent our amenities and we will follow through on your feedback. Thank you for choosing us; we hope to welcome you back in the future.

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is a great hotel for a visit to NYC it’s on corner of Broadway and 32nd. 5 mins from Penn Station and right by a metro station. In corner of K-town. And just around corner from the Empire State. Room was very comfortable. Staff were pleasant. Decor very elegant. Good value for central Manhattan
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 13. mai 2024
Andrew, we're thrilled to hear that your stay at Martinique New York on Broadway, Curio Collection by Hilton was enjoyable. Our prestigious location truly places guests in the heart of New York City, and we're glad this convenience was valuable to you. Your recognition of our comfortable rooms and elegant decor is greatly appreciated. Moreover, we're pleased our team members left a positive impression. We value your feedback and look forward to welcoming you back on your next visit to central Manhattan.

10/10 – Utmerket

Mary

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front Desk was so polite and helpful! I highly recommend Martinique Hotel! ☺️
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 12. mai 2024
Mary, we're thrilled to know you had a wonderful experience at Martinique New York on Broadway, Curio Collection by Hilton. Our front desk team is indeed committed to providing excellent service. Thanks for your high recommendation - it truly is the best compliment! Come back soon for another delightful stay.

2/10 – Forferdelig

Yuxiang

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Didn’t say deposit until checking in, ridiculous amount depends on how many nights u are living and cannot refund the deposit even if you don’t use it for ordering food from the hotel
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 14. mai 2024
Yuxiang, it's regrettable to hear that you were surprised by our deposit policy. It's crucial for us to be transparent about all costs associated with a stay at our establishment. Rest assured, unused deposits are normally refunded, and we're sorry if this was not clearly communicated. Thank you for taking the time to share your feedback. We are always working on improving our guest experience.

4/10 – Dårlig

Helen

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I never write any Expedia reviews but our stay was despicable. Our initial room that we were assigned had a TON of bugs on the bathroom shower crack on the floor. We immediately went downstairs to the front desk to ask if we could get a new room. Unfortunately, same thing happened. There were still bugs coming out of the shower cracks on the floor. We went downstairs for a third time and the manager did not even apologize. She was able to get someone to check a third new room for us. Third times the charm. Fortunately, after switching to the third room, we did not see anymore bugs. Also, the hotel elevators were a little slow and there are people waiting for the elevators together. We also heard random ringtones of what resembles an icecream truck late at night for short periods of time each day we were in the hotel. Overall, I expected better as this was claimed to be a "4-star hotel." Other than the convenient location, we will NOT be back.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 15. mai 2024
Helen, your experience certainly does not reflect the standard of quality we aim to uphold, and we regret any discomfort you may have encountered. Your concerns regarding unexpected visitors in your room have been heard and are taken very seriously. We assure you that the cleanliness and hygiene of our guest rooms is our top priority.Regarding the elevator and noise issues, we appreciate your feedback as it allows us to continually enhance our guest experience. It is important to us that your stay is as relaxing and comfortable as possible, and we’re sorry this wasn't your experience.While we realize your recent experience was disappointing, we trust there might be an opportunity to welcome you back in the future to show you the true Curio Collection by Hilton hospitality.

10/10 – Utmerket

Elizabeth og Montgomery

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 12. mai 2024
Elizabeth, thank you for awarding the Martinique New York on Broadway, Curio Collection by Hilton a top score. We're thrilled to hear your experience met your expectations and we trust it made your stay in New York memorable. Our team takes pride in delivering outstanding service and it's uplifting to hear we have succeeded. We're anticipating your return for another great experience.

10/10 – Utmerket

Jennifer

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location. Excellent service.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 8. mai 2024
Jennifer, we're delighted to hear that you appreciated Martinique New York on Broadway, Curio Collection by Hilton's prime location and top-notch service. It's wonderful to see that your experience with us was a rewarding one. Should your travels bring you back to the area, we anticipate the pleasure of welcoming you again.

10/10 – Utmerket

Miguel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is very nice and clean !!
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 7. mai 2024
Miguel, it's wonderful to hear that you enjoyed the immaculate condition of the Martinique New York on Broadway, Curio Collection by Hilton. Cleanliness is key to a great stay and we're thrilled we met your expectations. We look forward to your next visit!

10/10 – Utmerket

ALEXANDER og Miami

Bodde her 3 netter i februar 2024
Svar fra Customer Service den 7. mai 2024
Thank you for sharing your perfect rating with us, Alexander!It's wonderful to see how much you appreciated your time at Martinique New York on Broadway, Curio Collection by Hilton! We want everyone to feel right at home at Martinique New York on Broadway, Curio Collection by Hilton. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 – Bra

Amanda

Likte: Renhold og overnattingsstedets bygg og tilstand
Location is great, rooms are small and the service leaves a lot to be desired
Bodde her 2 netter i april 2024

10/10 – Utmerket

Bianka

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, spacious rooms and awesome food and shopping options all around! The hotel is surrounded by the best of Korea Town. Amazing boba across the street, yummy coffee right next door, and endless food options on the block.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 4. mai 2024
Bianka, it's delightful to know you found Martinique New York on Broadway, Curio Collection by Hilton's location ideal and the surroundings bustling with fantastic culinary and shopping offerings. We are pleased that the room offered ample space for you and that the vibrant Korea Town neighborhood elevated your experience. We eagerly anticipate your future visits.

10/10 – Utmerket

Shari

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 5. mai 2024
Shari, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Martinique New York on Broadway, Curio Collection by Hilton!

4/10 – Dårlig

Andrea

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
la posizione è ottima. appena arrivati il 25 aprile alle 16 circa al check ci viene comunicato da un giovane addetto non gentile che siamo obbligati a spendere 40$ al giorno presso di loro altrimenti verranno comunque detratti dalla cauzione di ben 375$ imposta all’arrivo. in sostanza la camera non costa il prezzo pagato ma 40 dollari in più al giorno; alle mie lamentale mi è stato detto che avremmo goduto di servizi quali Wi-Fi o concierge ., se non hai soldi per pagare resti per strada a dormire!. la camera è minuscola per quattro senza nemmeno un armadio in grado contenere vestiti per una sola persona! risultato che sei obbligato a lasciare i vestiti in valigia e non puoi nemmeno camminare in camera. il bagno è imbarazzante per quanto piccolo, .la colazione è mediocre e non è compreso nemmeno un espresso o un cappuccino (se li vuoi paghi 6$), non c’è una sala ma si deve andare nel ristorante collegato e ci sono attese lunghissime (20 minuti per una cioccolata calda per i miei bambini). i servizi sono scadenti camerieri scortesi (al contrario di quando vai a cena). ho chiesto un adattatore per caricare iphone 15 ma nel nostro meraviglioso (!!) Hilton mi hanno invitato ad andare a compramelo fuori. un giorno (il 28) abbiamo trovato al nostro rientro alle ore 19 la camera sporca con la scusa che avevamo lasciato i pigiami sul letto. la reception molto scortese (il solito giovane che che ci aveva accolto il 25 alle ore 16) mi ha invitato a “rilassarmi” alle mie proteste.
Bodde her 5 netter i april 2024
Svar fra Customer Service den 2. mai 2024
Andrea, siamo sinceramente dispiaciuti di apprendere della tua esperienza non proprio soddisfacente. Sembra che le questioni legate alla tassa di destinazione obbligatoria abbiano causato confusione: includevano servizi come l'accesso premium a Internet e i servizi di portineria. Ci scusiamo per eventuali disguidi durante il check-in. Comprendiamo che la tua camera e lo spazio fornito non erano adeguati e riconosciamo l'importanza del comfort, soprattutto durante un viaggio con la famiglia. Inoltre, i membri del nostro team dovrebbero sempre mirare a essere efficienti e cortesi e ci scusiamo se ciò non è avvenuto durante la vostra visita. I problemi con il servizio di colazione e il conseguente tempo di attesa da te segnalato non riflettono il servizio che cerchiamo di fornire. Siamo inoltre spiacenti per l'errata comunicazione relativa all'adattatore e per la risposta alla tua domanda che non è stata gestita correttamente. Affronteremo questo problema come una questione importante e ti ringraziamo per averci avvisato. Apprezziamo che tu abbia condiviso il tuo feedback, ci aiuta a lottare per un miglioramento continuo.

8/10 – Bra

GODWIN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Access to lots of places
Bodde her 6 netter i april 2024
Svar fra Customer Service den 1. mai 2024
Godwin, it's wonderful to hear of your appreciation for Martinique New York on Broadway, Curio Collection by Hilton's prime location, providing easy reach to many attractions. Your feedback is valued and we're thrilled to have been your chosen stay. We look forward to your next visit.

8/10 – Bra

Dianne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Customer Service den 2. mai 2024
Dianne, thank you for choosing Martinique New York on Broadway, Curio Collection by Hilton. We appreciate your positive rating. We hope to have the pleasure of welcoming you back for another stay soon.

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Location great for Empire State Building
Bodde her 4 netter i april 2024
Svar fra Customer Service den 30. apr. 2024
Mark, we're pleased to hear that the location of Martinique New York on Broadway, Curio Collection by Hilton suited your preferences, bringing the glitz of the Empire State Building within easy reach. Thank you for sharing your positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Jeffrey og Watertown

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always some construction going on.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 28. apr. 2024
Jeffrey, we acknowledge your observation about ongoing construction activities. Such projects are part of our regular efforts to enhance our guest experience at Martinique New York on Broadway, Curio Collection by Hilton, while causing as minimal disruption as possible. We appreciate your patience and understanding during this process.

8/10 – Bra

Genie

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Customer Service den 28. apr. 2024
Thank you for sharing your thoughts with us, Genie!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Martinique New York on Broadway, Curio Collection by Hilton. Thank you and have a lovely day!

10/10 – Utmerket

Rebecca

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We LOVED Martnique! Our room was adorable, clean and comfortable. The location is great. And the best part was the staff--they were amazing. The door man, Jose, greeted us on our first day there and set the tone for us to have a fantastic trip. He was so nice and helpful, and he gave us great ideas for what to do in the city while we were there. We'll always stay at Martinique when we're in town.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 25. apr. 2024
Rebecca, your high praise for Martinique New York on Broadway, Curio Collection by Hilton is truly appreciated. We're delighted you found our rooms charming, immaculate and cozy. We're also thrilled that Jose, as well as our other team members, were able to make your stay memorable with their friendly assistance. We look forward to being your preferred choice for accommodations whenever you're in town.

2/10 – Forferdelig

Jonid

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The room was too way small. For sure was for one person as the bed was twin! Very very noisy hotel! They vacuum the carpet @ 5 pm for 30 min! They woke up me again in early morning on sunday vacuuming carpet again! Overall very bad experience for an very expensive hotel.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 23. apr. 2024
Jonid, we're sorry to hear that your experience did not meet your expectations. On your concern about room size and noise level, we'll ensure your feedback is taken into consideration and used to reassess our cleaning schedule as we know how important restful sleep is. We understand that our prices may be higher compared to other hotels, and this comes with an assurance of quality room service and other amenities. We hope to have the opportunity to better serve you in the future.

8/10 – Bra

chiahui

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Customer Service den 24. apr. 2024
Chiahui, it's stimulating to see a positive rating for your stay at Martinique New York on Broadway, Curio Collection by Hilton. The team members always strive to provide an exceptional experience for valued guests like you. Your feedback is much appreciated, and we hope to have the opportunity to welcome you back soon.

10/10 – Utmerket

Paul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is right on the subway system and Herald Square, and around the block from Empire State Building. Very good Koreatown restaurants nearby!
Bodde her 2 netter i april 2024
Svar fra Customer Service den 22. apr. 2024
Paul, the Martinique New York on Broadway, Curio Collection by Hilton thanks you for taking the time to share your experience. We're thrilled to hear our prime location made for an enjoyable visit, providing convenient access to transportation and notable landmarks. Isn't it wonderful to have good Koreatown restaurants just a stone's throw away? Your feedback is appreciated and we hope to welcome you back soon.

6/10 – Grei

Soojin

Reiste med familie
Likte: Fasiliteter
It has great location for travel and close to Korean town. The necessary things are well equipped, and I didn't feel any discomfort during my stay. However, there is too much dust in the room, and it charges an additional $40 per day without prior notice. I think guests should be able to know the additional amount when making a reservation.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 21. apr. 2024
Soojin, thank you for sharing your thoughts and appreciating our convenient location. It's heartening to hear that you appreciated our amenities and the seamless experience provided during your stay. Your comments about the room cleanliness have been noted and will be shared with our housekeeping team for improvement.Regarding the unexpected additional charges, we would want to clarify that there is a 40 Daily Mandatory Destination charge which includes premium internet access, daily food & beverage credit, and other benefits, as part of your reservation. We understand how important clear communication is and will work towards making this information more accessible at the time of booking in the future. Thank you for choosing our property for your stay.

8/10 – Bra

Erick Juan Manuel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo excelente, excepto el manager del restaurante, muy grosero y lejos de tener una mala actitud, nunca lo vi hacer otra cosa. A mi esposa y a mi en 3 ocasiones no nos saludo solo nos pidió dayos, nunca se aseguro del servicio ni pregunto sobre mi estancia, muy mal, hace que todo lo bueno del hotel se olvide
Bodde her 7 netter i april 2024
Svar fra Customer Service den 19. apr. 2024
Erick, es fantástico saber que disfrutó de la mayoría de los aspectos de su estadía en Martinique New York on Broadway, Curio Collection by Hilton. Sin embargo, lamentamos enterarnos de las interacciones poco satisfactorias en nuestro restaurante. Sus comentarios son esenciales para ayudarnos a mejorar y le agradecemos que se tome el tiempo para compartir su experiencia. Le aseguramos que esto no es indicativo de nuestra hospitalidad habitual y sin duda abordaremos sus puntos con los miembros de nuestro equipo. Esperamos tener la oportunidad de brindarle una mejor experiencia en futuras visitas.

10/10 – Utmerket

GUSTAVO og Davenport

Bodde her 2 netter i mars 2024
Svar fra Customer Service den 9. mai 2024
Gustavo, it's great to see your perfect rating for your stay at Martinique New York on Broadway, Curio Collection by Hilton. It indicates that we met your expectations, and for that, we're delighted. We strive to provide a memorable experience for all our valued guests and we are glad that was the case for you. We hope to have the pleasure of welcoming you back again in the near future.

4/10 – Dårlig

Alex

Likte: Renhold
Likte ikke: Personale og service
Attention bien vérifiez les notes en partant Ils essayent de facturer double ou des extras inexistants
Bodde her 1 natt i april 2024
Svar fra Customer Service den 17. apr. 2024
Alex, mes sincères excuses pour tout malentendu concernant le processus de facturation. Garantir la clarté des accusations est de la plus haute importance pour nous. S'il y a eu confusion, c'est certainement regrettable. Nous sommes certainement à l’écoute de vos préoccupations et nous travaillerons à améliorer ces domaines. Nous nous efforçons toujours de fournir un excellent service, des valeurs et une transparence à nos précieux clients. Nous espérons sincèrement que nous aurons l'occasion de nous rattraper lors d'une prochaine visite.

2/10 – Forferdelig

Kristinn

Bodde her 1 natt i april 2024
Svar fra Customer Service den 5. mai 2024
We appreciate you taking the time to share your feedback, Kristinn.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

4/10 – Dårlig

jenn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The place was nice and a great location, but they surprise you with a $47/night extra fee that's "mandatory." This is on top of all the other fees that are charged prior to your arrival. This "surprise" should be included before I commit to staying.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 16. apr. 2024
Jenn, it's regrettable to hear there were discrepancies regarding our fees. We aim to be forthright about our pricing policy. On bookings taking place after April 9th, 2024, a 40 daily mandatory destination charge is in place which includes various benefits including a daily 15 food and beverage credit, premium guest internet access, and other amenities. We try our best to be transparent and do notify this to our guests prior to their booking. We trust this explains the charge and will ensure continued improvements in clarification for our guests.

4/10 – Dårlig

Fadi

Overpriced and rundown
Bodde her 2 netter i april 2024
Svar fra Customer Service den 13. apr. 2024
Fadi, it's regrettable to hear that your recent stay didn't meet your expectations. Please be assured measures are continually taken to maintain the venue in a well-kept condition. We value your feedback and the insights provided will guide our continuous enhancement efforts. We hope for another opportunity to provide a more satisfying experience in the future.

8/10 – Bra

David

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel in a fantastic location. Super easy to get around the city or wherever else you need to be. Staff were exceptional. Only drawback are slow elevators and when one went down, there were long waits to get into one.
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 13. apr. 2024
David, it's pleasant to hear that Martinique New York on Broadway, Curio Collection by Hilton's prime location made navigating the city a breeze for you and that our team members significantly enhanced your stay. We regret the minor inconveniences caused by the elevator speed and occasional delays. We eagerly continue to refine our services for optimal guest satisfaction. We hope to welcome you back soon for another positive experience.

8/10 – Bra

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great position
Bodde her 5 netter i april 2024
Svar fra Customer Service den 12. apr. 2024
John, thank you for acknowledging the great location of Martinique New York on Broadway, Curio Collection by Hilton. It is indeed an advantage for our guests, enabling easy access to many NYC attractions. We're glad you found it beneficial and we look forward to welcoming you again.

10/10 – Utmerket

Ingrid

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super hotel fijn personeel en mooi op loopafstand.
Bodde her 6 netter i mars 2024
Svar fra Customer Service den 12. apr. 2024
Ingrid, we zijn blij dat je zo'n uitstekend verblijf bij ons hebt gehad in Martinique New York op Broadway, Curio Collection by Hilton. Het is mooi om te horen hoeveel u de locatie van ons hotel en onze attente teamleden heeft gewaardeerd. We kijken reikhalzend uit naar uw volgende bezoek bij ons voor nog een geweldige ervaring.

10/10 – Utmerket

Mario

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, pleasant and clean room. Staff is courteous. Easy walking to subway, shopping and nice restaurants.
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 11. apr. 2024
Mario, we're thrilled to hear your stay at Martinique New York on Broadway, Curio Collection by Hilton was enjoyable. It's encouraging to know that the easy access to transportation, shopping locations, and dining establishments helped enhance your experience. We're glad our team members showed courtesy and you appreciated the cleanliness of your room. We look forward to welcoming you back on your next visit to New York.

8/10 – Bra

george

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quiet rooms staff was friendly and hotels was clean.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 11. apr. 2024
George, it pleases us to know that the Martinique New York on Broadway, Curio Collection by Hilton provided you with a serene atmosphere. We're delighted to hear that our team members were friendly, and you found our hotel spotless. Your feedback is much welcomed and we anticipate your next visit.

10/10 – Utmerket

Manreet og Mountain House

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good!
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 10. apr. 2024
Manreet, it's fantastic to read such a concise and affirmative review for Martinique New York on Broadway, Curio Collection by Hilton. We are delighted you enjoyed your stay and hope we have the pleasure of welcoming you back soon.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Customer Service den 11. apr. 2024
Michael, we're thrilled to hear that your stay at Martinique New York on Broadway, Curio Collection by Hilton met your expectations! It's lovely to know our dedication to our guests shines through and we look forward to welcoming you back in the future for another fantastic experience.

8/10 – Bra

Marianne

Bodde her 5 netter i april 2024
Svar fra Customer Service den 29. apr. 2024
Marianne, thanks for the positive rating at Martinique New York on Broadway, Curio Collection by Hilton. We're delighted our services met your expectations. We hope your next stay with us will exceed them.

10/10 – Utmerket

Mallory

Bodde her 2 netter i april 2024
Svar fra Customer Service den 28. apr. 2024
Thank you for the 5 out of 5 rating, Mallory!We're thrilled to see how much you enjoyed staying at Martinique New York on Broadway, Curio Collection by Hilton. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Utmerket

Jenny

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, nice room, perfect location
Bodde her 1 natt i april 2024
Svar fra Customer Service den 8. apr. 2024
Jenny, it's wonderful to hear that you found your accommodation at Martinique New York on Broadway, Curio Collection by Hilton refreshingly neat and comfortable. We greatly appreciate your compliment about our prime location. It's always heartening to know guests are experiencing the best of what we aim to offer. We look forward to hosting you again soon.

10/10 – Utmerket

Jason

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 6. apr. 2024
Jason, it's fantastic to know your stay at Martinique New York on Broadway, Curio Collection by Hilton was positive. We're delighted to know your visit was enjoyable and we look forward to welcoming you back in the future.

8/10 – Bra

Kellie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very convenient to the subway, Penn Station and shopping.
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 4. apr. 2024
Kellie, we're delighted to hear how pleased you were with the prime location of Martinique New York on Broadway, Curio Collection by Hilton. The close proximity to local amenities such as the subway, Penn Station, and shopping outlets truly make your stay easier and more enjoyable. We're looking forward to welcoming you back.

6/10 – Grei

Ming

Likte: Renhold, personale og service og fasiliteter
Extra $40/ night mandatory charges only for dinner in the hotel. Except for that, hotel is clean and surprisingly quiet in midtown manhattan
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 4. apr. 2024
Ming, we appreciate your observations on the quiet ambiance and cleanliness of Martinique New York on Broadway, Curio Collection by Hilton. We understand your remarks about the dining charges and it is essential for us to make sure all our guests experience is straightforward and as expected. It's encouraging to hear that you enjoyed the calmness of our location despite being situated in the city center. Your satisfaction remains a top priority and we hope to have the privilege of providing you with another comfortable stay in the future.

4/10 – Dårlig

DIANA

Likte: Renhold
Likte ikke: Personale og service og fasiliteter
It is very well located. The room is tiny but clean. However, We were traveling with a kid that needs medication to be refrigerated and ice packs frozen in order to travel with the medication. The rooms don’t have freezer. We had to rent one but it didn’t have a freezer to freeze the ice packs. We only needed the small ice packs to be frozen for our return flight and the manager and the person at the lobby were anything but helpful. We could not find any solution to freeze the ice packs for a couple of hours. We travel a lot and this is the first time a hotel couldn’t help us. There is usually a fridge with freezer in a hotel and there is always someone willing to help except for this hotel.
Bodde her 5 netter i mars 2024
Svar fra Customer Service den 3. apr. 2024
Diana, we're sorry to hear about the difficulties you experienced, particularly regarding the need for medicine storage. We recognize the importance of such matters and deeply regret any inconvenience you face. The concern with our room amenities not fully meeting your needs will be addressed, and the perceived lack of support you noted is disheartening. Our team members aim to provide solutions and ensure comfort for our guests in all situations. We take your feedback seriously and will use it to review and improve our services. We truly hope we can welcome you back for a more positive experience.

2/10 – Forferdelig

Stephane

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Since last time we were there (March 2023) they added a 'fee' of over 45 USD to force us to spend in there establishment. The coffee shop is full most of the time, and the daily 'credit' of 40 USD is not transferable to another day of the stay. Never seen anything like it. Plus my wife sprained her ankle and they were not of any help: no crutches, no wheelchair we had to do it by ourselves while they were looking. I rarely write bad reviews but this hotel deserve one. I am very surprised that the HILTON banner accepts that type of behaviour!
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 3. apr. 2024
Stephane, apologies for the incident regarding the daily credit and for any inconvenience you may have experienced. It's unfortunate to hear that our hotel's amenities did not meet your expectations. We take your feedback to heart and will look into making changes to improve the experience for future guests.Regarding your statement about Hilton, we assure you that all establishments under its umbrella strive to embody values such as excellence and hospitality. We deeply regret that your stay has tarnished your view of the brand. Please know that this experience does not represent the level of service we anticipate our guests to have and we are committed to restoring your faith in us. Thank you for sharing your concerns and being a valuable guest.

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was so friendly and the location was central for all we had planned to do. Subway was right outside of the building.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 3. apr. 2024
Jennifer, we're thrilled that you had a memorable stay at Martinique New York on Broadway, Curio Collection by Hilton. Having our location work perfectly for your plans, and finding our team members exceptionally warm certainly makes a difference. Isn't having the subway access close such a convenience? We hope to welcome you back in the near future for another wonderful experiences.