Gran Casino Bilbao

We paid a ridiculously high price for this hotel room and it was probably one of the worst we have stayed in. - The hotel room was dirty when we arrived with leftover food on the nightstand, bugs in the bathroom and garbage next to the bed. - The room smelt like mould and urine after the exaggerated use of detergent had settled. Yes, it actually smelled like old urine next to the nightstand. - Both nights we were woken up by noise from a dog, the housekeeping and people in the hallway early in the morning. - All products in the breakfast buffet that are supposed to be stored cold, were stored at room temperature. - There was so much noise from the employee at the breakfast that we could barely hear ourselves think. - Although we asked for a quiet room, we got a noisy room right next to the road. Consequently, we could not sleep with the window open and the air quality was really bad. - The bathroom was rusty, smelled really bad and the shower leaked water after just a short shower. - The mini fridge suddenly stopped working in the middle of the night, so the food we had stored there actually got broken. Avoid for all costs.

Extremely Nice staff !!! And the breakfast is delicious