Elsecar Heritage Centre

An available wheelchair, an unacceptable attitude — we will not return As returning guests, we expected basic courtesy and consideration when visiting with my 82-year-old mother. Instead, we encountered a dismissive attitude that has completely changed our opinion of this hotel. We had borrowed the hotel’s wheelchair on previous visits, so I called reception beforehand to check whether it was available. I was told that it was available, but that we could not borrow it for “security reasons.” When I asked what had changed since our previous visits, the receptionist could not explain and asked me to wait. Another person then took the call and introduced himself as the hotel manager. His tone was condescending, and he questioned whether we had actually used the hotel before and, if so, when. Being treated with suspicion simply for asking about assistance for an elderly parent was deeply unpleasant. His explanation for refusing the wheelchair was equally disappointing. Among the reasons he gave was concern that we might take legal action against the hotel if my mother had an accident while using it. What began as a straightforward request for assistance became a conversation focused on protecting the hotel from hypothetical liability. I understand that hotels may have policies governing equipment use. What I find unacceptable is the failure to explain those policies clearly and respectfully, particularly when speaking to returning guests seeking assistance for an 82-year-old

Nice Place, quite Central. Staff was excellent.

Fantastisk bra hotell, perfekt med leilighet for en familie! Fin spa-avdeling og super beliggenhet. Leiligheten var ren og pen da vi ankom.