Excellent, helpful and kind staff. Comfortable, spacious rooms with the best robes/slippers, and some of the best views in the whole of the UK. Floor to ceiling windows are fantastic. Super comfortable bed, and very clean. I was given a complimentary upgrade, much to the delight of both myself and my daughter, and we are very appreciative of this! Thank you so much for making our trip extra special.
If I could make one amendment it would be a little more initiative - the Nespresso machines work differently than the guide in the room says, but they don't inform you of this at check-in or in the room. They were super helpful once I called reception about it. Similarly, they have complimentary gin in reception, but I was never offered - I had to approach them myself and ask. These are minor things, but for a five star hotel should be taken as constructive criticism. Overall this hotel is wonderful and I would hope to stay here again - highly recommended.