Domaine de Soustres

As friendly as the staff were they were also unprofessional Arrived on Saturday around 2 PM .. very difficult to stop the car and unload and no one to direct you Went in leaving my wife in the car to find a lone receptionist totally absorbed by her cell phone that it took her few seconds and me coughing to realize she had a guest waiting Then could not find my reservation so she called on her phone another colleague who showed her where my reservation was in the system but not to check me in till she arrives around 3 … no problem Came back around 4 to be given a key and discover it is a totally different room then the one I booked ( junior suite with canal view) When I mentioned it to the receptionist first she said my reservation did not specificy what room When I showed her my reservation she had at this point to admit they gave my room to someone else and they are fully booked … very unprofessional I ended up with a really strangely designed room and roof top view Breakfast is ok If you can’t secure a parking forget it as the area is very busy Would not be my first choice for my next visit for sure …. Sadly

They tried so hard to make this a 4+ star hotel but it just doesn't manage it. The breakfast isn't worth the 20 euros that it costs. The bed was so hard that I had to take ibuprofen to deal with the hip pain after the night and the mildew in the room was bad. The whole family was coughing or sniffling after spending 5 nights there. We were VIP+ and had one of the 2 bedroom suites. We're in room #1. The mosquitoes in the private backyard were so bad that we had a hard time using the only table that seated all 6 of us.

Great views Beautiful area Not a lot of eating options Awkward access from parking to reception especially in the gravel with luggage