Consolação-stranden

Vennlige og serviceinnstilte personale. Fantastisk god frokost

Alt var bra uten om 19 grader i bassenget på hotellet, det er litt kaldt. Personalet kunne hatt en servitør eller to ekstra i høysesongen da det gikk litt tregt med serveringen, særlig vel poolen.

Service in the reception leaves a lot to be desired. When greeting the receptionist upon arrival, we were basically met with a cold shoulder. No "welcome to the Pestana" or anything like that, just a blank stare. Checkin was fairly smooth apart from that. Again, at the end of the stay, they gave us the bill and that was it. No "did you have a nice stay?" or "have a safe journey, hope to see you again" - just pay and farewell. The "happy hour" bar was a similar experience, the senior staff was almost hostile, the junior much more accomodating and friendly. The staff in the restaurant on the other hand, were exceptionally friendly and hardworking. Same goes for the doormen and the cleaning staff - always greeting you with a friendly smile.