Hoteller nær Chelsea marked

"We stayed at this hotel for 6 nights and discovered bed bugs on night 4. We have photos as proof. Despite this, staff initially dismissed our concerns and only moved us to a new room after we insisted. They later steamed our belongings, but only after repeated requests. Because of this incident, one of us missed an important professional concert opportunity, which was a major reason for visiting. This was extremely disappointing and had real career consequences. The hotel staff told us they could only refund two nights because the reservation was made through Hotels.com. We confirmed directly with Hotels.com and with a hotel industry professional that this is not true. The hotel lied to us. Even after acknowledging photo evidence of bed bugs, they refused to take responsibility for the full stay. The situation caused significant stress, worry about bringing bed bugs home (which can cost thousands to eliminate), and major disruption to our trip. We are now dealing with steam-cleaning and freezing luggage to avoid contamination. A hotel should never: • deny evidence of bed bugs • mislead guests about refund rights • do the bare minimum only after pressure We are requesting a full refund, as we did not receive the service we paid for, and the stay was significantly impacted. Avoid this hotel. Not only because of bedbugs, but because of how poorly they handled the situation."

"Frokosten var god og stod i forhold til den gode prisen på rommet. Veldig sentralt."

"Trygt, rent, rolig. Veldig god plassering. "

"Fantastisk beliggenhet, veldig sentralt, men ikke veldig travelt utenfor hotellet."

"Very small room. You even don’t have place to open your suitcase. "

"Veldig fornøyde med servicen og hotellet. Det er jo gammelt og litt slitent, men det har jo sin sjarm det også. Ligger sentralt til også. Brukte undergrunn litt som lå rett ved første kryss. Bare å bestille."

"Utmerket utsikt fra rom med Skyline View. Ryddig og greit rom. Litt kjedelig frokost. Ellers ypperlig. Fin beliggenhet."

"Nydelig utsikt fra rom, veldig komfortabel seng, deilig med servering av kaffe i lobby mellom 5 am og 7 am for oss med jetlag. Litt varierende service i resepsjonen, noen var veldig hyggelige og behjelpelige, andre hadde lite å komme med (en av de klarte ikke å anbefale en eneste restaurant i nærområdet..). Hotellet er ikke helt nytt, og f.eks. gangene er litt slitt (med motellaktig mønstret teppe på gulv), gjorde ikke oss noe. Nydelig beliggenhet for å utforske NYC. Masse bra i området rundt. Når vi var der var det veldig ungdommelig klientell (vi er et par i 40-årene), men alle var hyggelige og ordentlige. Baren på taket var litt slitt, men bør prøves. "