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«Fin lobby og hyggelige ansatte. Slitte rom med bare kaldt vann og kun liten stråle vann. Ville nok valgt et annet sted. »

«Awesome host and amazing location. Sent this location to my family for when they plan to come to San Juan. In the heart of everything and perfect for someone who doesn’t want to rent a car but wants to explore old San Juan. The host was very accommodating and the room was beautiful.»

«Beautiful, unique place; very clean; in a fantastic location in the heart of Old San Juan, adjacent to Fort Cristobal; restaurants nearby; 24 hour desk; cute library; excellent rooftop area with views. The negatives were: our room wasn’t ready at the 4 pm check in time so we had to wait; the next day housekeeping didn’t leave a bath mat towel or wash cloths. We didn’t notice until about to shower. We asked at the desk and they said it would be sent right up and never arrived. Our room was nice ...

«As is every property in Puerto Rico, its over priced. But its nice, its new, the staff is excellent but the area is just ok. The bathrooms are baths, no room...but overall its very nice. But again, room rates in PR are insane lately. »

«Clean and new. Not much for amenities »

«A beautiful boutique hotel with a superb location. Highly recommended, especially great for couples.»

«Noisy, granola bars with coffee for the price of this hotel was shameful. The common area was sparce-patio tables and a few unbrellas indoors. Too much traffic, construction, loud people but I guess that's what you get for staying in the center of Old San Juan. Will not recommend this property to anyone who wishes a decent nights sleep. Very disappointing for the end of a good trip.Should have expected and done more research. »

«Mouldy smell in room. They brought a dehumidifier, helped a little bit, but stil smelled bad everytime I entered the room. Pool area on the small side, but clean. Housekeeping ok. »

«Very hard to contact. Very slow responses. Never make over to the phone call. Very unsupportive stuff. There are so many other hotels in San Juan with good customer service. Hyatt Place is definitely not the one you are looking for.»

«Great experience, clean, well located and friendly»

«​Great location! Everything was walking distance from this location and the street is quiet at night. However, the room was very small—too tight for even two carry-ons—and lacked a nightstand for charging devices. Most disappointing were the curtains on the main door, which were visibly dirty and "nasty." Great spot for the area, but the cleanliness and layout need work.»

«If I could give this place zero stars I would. Man knocking on my door claiming he was maintenance at 11pm at night. No peephole on door to see to see who it was. I yelled through door we did not ask for maintenance. We did not feel safe. I told 3 different people who worked at property and left the next morning- no refund of nights I didn't stay. Each person I spoke to was indifferent about my concerns. I had 3 unauthorized charges of $100 on my debit card too after staying there . They took a ...

«Everything is within walking distance. The room was amazing. Best sleep I’ve had in a while. The air conditioning worked amazingly and I felt safe the whole time I was there.»

«Everything was excellent!»

«Habitacion muy pequeña para el costo»

«This place was spotless, hopefully you don't have heavy luggage lol had to go to the 3rd floor with my big suitcase haha. Parked at overnight parking dona fela for $26.50 7 mins walk, great location, can walk everywhere»