Hoteller nær El Arsenal

«Beautiful, unique place; very clean; in a fantastic location in the heart of Old San Juan, adjacent to Fort Cristobal; restaurants nearby; 24 hour desk; cute library; excellent rooftop area with views. The negatives were: our room wasn’t ready at the 4 pm check in time so we had to wait; the next day housekeeping didn’t leave a bath mat towel or wash cloths. We didn’t notice until about to shower. We asked at the desk and they said it would be sent right up and never arrived. Our room was nice ...

«A fantastic place! Perfect location, incredibly friendly staff, great food, nice rooms, and a fabulous rooftop terrace with pool. Couldn't be better »

«Clean and new. Not much for amenities »

«A beautiful boutique hotel with a superb location. Highly recommended, especially great for couples.»

«Very hard to contact. Very slow responses. Never make over to the phone call. Very unsupportive stuff. There are so many other hotels in San Juan with good customer service. Hyatt Place is definitely not the one you are looking for.»

«Great experience, clean, well located and friendly»

«If I could give this place zero stars I would. Man knocking on my door claiming he was maintenance at 11pm at night. No peephole on door to see to see who it was. I yelled through door we did not ask for maintenance. We did not feel safe. I told 3 different people who worked at property and left the next morning- no refund of nights I didn't stay. Each person I spoke to was indifferent about my concerns. I had 3 unauthorized charges of $100 on my debit card too after staying there . They took a ...

«Everything was excellent!»

«Habitacion muy pequeña para el costo»

«Everything was wonderful! »

«Would recommend to everyone. Staff very friendly. Very clean , shops all over, pool crystal clean , beach across a street basically.»

«I'm selfishly hesitant to write this review due to hotel size and availability; would like the hotel to stay the same and not deteriorate from overuse. Hotel is in a great location, lobby and room decor beautiful. Atmosphere great. Mattresses not great. Hot water comes and goes. If they fix this great, but if they don't, the hotel would still be my first choice whenever I'm in PR. Love it. I'm a General Manager of a large hotel and appreciate the thought and effort taken by hotel owner and staff ...

«The hotel itself was nice. Service was very slow. Staff had a negative attitude especially by the pool. Paid a premium for service for below average help »

«Our preferred Marriott Bonvoy status with early checkin turned out to be a nightmare. Tired and hungry from travel all we wanted was to check in and they were behind by hours. We were not able to check in until 4:30. Not very happy to start our trip.»

«De gav veldig god informasjon på forhånd og god service underveis. De hadde også sykler og strandstoler til gratis lån som var veldig hyggelig og gjorde turen ekstra gøy.»

«Clean room»