strand nær Sfakaki

We arrived late for check-in, but still before the required time. Upon arrival, we noticed that our room had not been cleaned at all. We found hair in the bed and shower, nails on the floor, dirt in the bathrooms, and dirty socks in the bedroom. We told the reception about this, and were told that nothing could be done that night and that we had to wait for the next day. In other words: they told us to sleep in a dirty bedroom with used bedsheets. Absolutely unacceptable service, nothing you would expect from a "5 star" hotel. We had a "one bedroom villa with private pool and sea view". What that meant in practice was that the sea was barely visible from our balcony, nothing like what you see in the advertised pictures. Also, be prepared for a lot of dead insects and dirt in your pool: they do not clean your pool. It was basically unusable the last days of our stay. We asked for room service three days in a row, but were always told "they will come soon". They never came, and thus our room got filled with trash. The "spa" consisted of a half full pool that we could not use, a cold hamam, and a small sauna. Massage was "not available". On one of the last days of our stay, we received a note in the hotel telling us that loud music would play till 3 AM. We could not sleep, and were not told about this in advance. Please save your money, this was worth nothing near the price you pay! These guys are not serious about their business, and you can get much more value elsewhere.

Staff is very friendly and hotel is well maintained and clean. The view is mesmerizing. Excellent food choices.