Reiser til Altenbruch

Overall, it is a nice and clean hotel. I had a problem with the payment. When I arrived, I had to give them my card (they withhold the amount for reservation?) and when I checked out they made me pay for it again and told me that the reserved amount will be refunded. They did not tell me that it won't be refunded for another 2 weeks and told me I should have made a payment when checking in. But this was never an option suggested by the reception desk, so how am I supposed to know this. I had to call the hotel twice to ask about this and they only presented the attitude 'everything is only your fault'. I would have expected better customer service at such a high standard hotel.

Rommet var rent, men hadde ikke valgt det igjen! Med ett bad uten dør og speil motsatt for der en tørket og kledde seg var den mest håpløse løsning jeg har sett! Den som ikke var i dusj/ bad måtte ligge fint i sengen til den andre var ferdig! Håpløst!

Very good breakfast!