Zminicko-sjøen

En fin leilighet med mange fasiliteter. Veldig stille og behagelig område

Terrible management! This is not a 5 star hotel in terms of service, cleanliness and quality. This beachfront hotel with beautiful pools has everything it needs to be exceptional, but poor leadership ruins the entire experience. Our room was not ready until 4:00, and when we finally checked in, it had not been properly cleaned. No one escorted us to our room. We had to find and carry our luggage that was left in an unlocked storage room without luggage tags or registeration. Throughout our stay, cleanliness was consistently unacceptable. Dirty towels, poorly maintained sunbeds, and a general lack of hygiene are simply unacceptable for a 5 star hotel. The hotel clearly prioritizes beach club visitors over its own guests. We constantly felt like an inconvenience rather than valued customers. The most shocking moment came when we tried to order a coffee at 12:15 PM. We were told the hotel doesnt serve coffee after 12:00 PM. When we asked why, the staff explained that management had decided they needed to focus on serving cocktails for the beach club instead of making coffee for hotel guests. That says everything about the hotel’s priorities. The staff worked hard and remained polite, but they looked stressed and unsupported. The hotel is also located far from everything. A 5star hotel in this location should provide a shuttle service every hour. With competent management, this property could be outstanding. Unfortunately, in its current state, I cannot recommend it.

Great room, great service, great breakfast, great view! Highly recommended!