The StaysYork staff knew that we booked this property for our family to stay in while we were in York for our daughter’s wedding. Unfortunately, we arrived in the middle of the heat wave. There were fans in the 3 bedrooms but none in the living area. Also, the living area has two walls of large windows which, while beautiful for views of the city, absorbed the afternoon heat from the sun. There were no shades on these windows to help block the suns heat, so it was like a sauna in that room (31 degrees Celsius/88 Fahrenheit) and climbing when I arrived). Also one of the two large windows in the living room that could be opened for air circulation was broken and couldn’t be opened. When I asked for relief of the conditions I was told there was nothing more that they could do. I quickly determined that we could not stay there and booked rooms at a hotel that had air conditioning. I asked if StaysYork would consider some compensation toward this added expense, but they refused to consider my request. Therefore, our family had to incur significant expenses to move to other rooms (3 rooms for 4 nights). Although I know that the weather can’t be helped, I was disappointed that StaysYork would not be more proactive in this case, especially as friends at other lodgings were given extra fans and air cooling units to help mitigate their discomfort.