Hoteller nær Westover Plantation

«Clean room»

«This room was horrible and not clean. »

«We booked two rooms for one night before we few back home from Richmond airport (about 25min). This hotel wasn't that close to the airport. The rooms were very large (like a studio apartment) and had a refrigerator, stove, sink, and all the items needed in a kitchen. It had some amenities..hair dryer and soap but no shampoo or any "extras." One of our rooms was perfect no complaints. The other had an overwhelming smell of fried food and the room looked like it had been lived in for ...

«Tyler was at the front desk when we checked in and he could not have been more pleasant and helpful. The lobby was decorated for Easter and the staff was friendly. My only complaint is that the breakfast had no fruit available other than apples. »

«The staff at Hyatt Place were exceptional. We stayed there for several nights while waiting to get an apartment in the area, and with two small kids and a lot of luggage we required a lot of special treatment. The staff were friendly and helpful, we felt right at home and well taken care of. The staff were friendly with the kids and were even allowed to store our things in their storage room for a few days. »

«My stay was disappointing. I had to wait until 4 PM to check in because my room wasn’t cleaned. The hotel seems to cater mostly to blue-collar workers, with many work trucks in the parking lot. One major issue is that rooms are only cleaned once a week, which was not disclosed when booking. This should be clearly stated so guests know ahead of time. The internet is very poor, especially if you need it for work, and the front desk said there was nothing they could do. Overall, the hotel did not ...

«Check-in staff was very helpful»

«Trash everywhere. No towels or toilet paper in room. Only seen 1 staff member the entire time.»

«Canceld stay. Dirty rooms, ded cockroachs in the floor in room and dirty mini fridge.»