Hoteller i Charles City

«The entire first floor smelled a stinky bathroom. The elevator was broken and the put me on the 5th (top) floor.»

«.»

«Great place»

«Loves the lazy river and the promptness of the drivers on the property to take you places.»

«No pool hours posted, pool closed at random times for seemingly no reason, only booked for the pool. Everything was very unprofessional and theres just no way they didnt buy all those good reviews. Breakfast was pathetic so the "exceptional breakfast" tag is completely false»

«Clean»

«Check in staff during the evening was great. Staff in the morning was rude. Not bed bugs but other bugs like moths and spiders in room and bed. Bathroom shower was not clean and neither were some of the blankets on the beds. Not sure if it was tbe humidity but with the AC blasting it still was hot and humid inside the room and smelled like pee :(. Breakfast was fine and appreciated.»

«TV and telephone did not work upon arrival. This was taken care of quickly by maintenance. Shampoo was empty. Requested refill from front desk. After 20 minutes I went to front desk and it was there. Lady said she forgot who called. Overall, room was clean and comfortable.»

«Everything was great the staff is very welcoming and friendly. My only issue was the key to our carriage house would get stuck in the main door and take me about two minutes of wiggling and pulling to get out. WD 40 I’m sure could come to the rescue!»

«Absolutely DISGUSTING . Paint peeling , cheap fixes for items , holes in everything , phone in room is broken , I had to repair the TV myself that night , no hot water , hot tub water was too hot to sit in & the floor of the hot tub looks DISGUSTING , bed sheets are dirty (my entire face broke out the next day), pool was freezing cold , breakfast was beyond disappointing (hard boiled eggs (all broken up), super dry muffins and bagels, cereal , one week before expiration yogurt , and syrupy (no ...

«The staff were friendly and professional. The room was clean, and the breakfast was great. Thank you!»

«More touch up on rooms»

«Everyone and everything was in place and staff was awesome and respectful at all times»

«10/10 overall! Staff was friendly, rooms clean, grounds well maintained, pool clean, good breakfast variety. My only suggestion (unless I missed something) I wish the TVs were smart TVs so we could use our streaming services. Other than that We've stayed here several times highly recommend!»

«Friendly and helpful front desk. Jet tub in the suite was nice. I think my only complaint about the property would be the lack of smart tv capability in the room.»

«Helt ok. Rommene var fine og rene. Alt var helt ok for 2-stjerne, men det var ingen ventilasjon i rommet. Det var fuktig og luktet deretter. Håndklærne var fortsatt like våte etter en dusj, selv om de hadde hengt hele natten. »

«Property was clean and staff was very friendly.»

«Great outdoor and indoor pool side by side. It was very hot so we really enjoyed the pool.»