Hoteller i Charles City

«Staff»

«Well I paid for the room then the receptionist said that I couldn’t get the room I called Expedia and they tried to fix the problem and then I was told to call management for Woodspring and the receptionist couldn’t even do that I had to get a room at another hotel they took my money and never refunded me»

«The staff were all extremely polite. The room on the other hand was not cleaned (bathroom floor definitely was not swept nor mopped), just overall not thoroughly cleaned from the last renter. Then comes the main issue, the air conditioning! I used the wall unit as directed and the air would not come on but the heat definitely would. Generally it isn’t an issue but it was high 80s- high 90s! I was told I was going to receive a call to speak about the issues and that was on Saturday, it is now ...

«T»

«The staff was extremely friendly and eager to assist. The room was clean and comfortable. The breakfast room was small but well stocked.»

«It was a little shady however the inside was clean, the bed n pillows were comfortable and the room was the coldest room I’ve ever slept in! I would go back to Virginia just to stay in that cold room!»

«Great bar. Good bar food. Welcoming staff. Room was terrific. Great shower.»

«The property needs renovated. The bottoms of the windows were rotted. Air conditioning units in room did not work and had to move to another room. Room number sign on door was missing. Room was not clean and carpet needs replaced. The staff was pleasant and helpful.»

«We had a few issues in the beginning of our stay, but they did get resolved on our last night. Some issues were cable not working, internet not connecting to devices, there was a telephone, but no hooks up so the phone didnt even work. The room was cleaned in a rush, there was a pretzel under the mattress.. & there was not spare toilet paper roll.»

«Ok rom, litt kronglete med fullt av bagasje uten heis, veldig varme ganger. Selve rommet var ikke så ille, men badet var skittent og maling flasser fra taket og det ser ut som begynnende muggsopp ved den mørke flekken ved badekaret»

«The location was perfect. My grandkids loved the pool. The breakfast was not very good. The choices were minimal and you had to wait in line for 5 minutes to use the toaster which never toasted anyway. My biggest problem, however, has been trying to resolve the bill. They gave me a written copy of the invoice and have charged a totally different amount. I tried to resolve it to no avail.»

«I would stay again»

«Desk personnel were very nice. First room smelled overwhelming of disinfectant followed by a cat pee smell all night. Second room smelled of disinfectant unpleasantly strong. Rooms were old and not well maintained-faucet was moving in one room and shelving was crooked. Hangers were rusty. Breakfast was a bagel. Juice dispenser was broken, decaf coffee dispenser was broken, no protein choices. For over $200 per night I expected more.»

«There was no microwave in our room. We asked management, and they brought us one.»

«Close to Fort Lee for our daughter’s graduation easy to get there close to many stores and restaurants.»

«Good»

«I didn’t like that the room wasn’t cleaned well and for it to have a high rating I was highly disappointed»

«la Ubicacion la limpieza los trabajadores todos muy amables»

«The towels were nasty and the tiolet was backed up. Asked for new towels, housekeeping told me no. Would not stay here again.»