Hoteller i Charles City

«The smell of smoke, even in nonsmoking rooms is tough. The 4th floor hallway smelled like weed. We were given a “nonsmoking” room on the 4th floor that had cigarette burns in the sheets, so we were moved to the 2nd floor. Room was slightly better, but the tv didn’t work, nor the phone. The a/c worked great!! Given the price for one night, I understand the risks, just think Wyndham needs to monitor their properties better.»

«This is a pet friendly hotel for those who are looking for one»

«Great pool, great hot tub»

«Very convenient to interstate. A/C didn’t function properly. Fee for parking in their lot…never experienced that in 69 years of travel.»

«Value for money»

«Very Good»

«rooms were clean and tidy. Staff & customer service was excellent. The pancake waffle unit was out of service- how difficult is it to get a replacement unit on site?. My granddaughter was disappointed and we went elsewhere for breakfast. breakfast as an amenity is part of the reason we choose holiday inn express. a protocol to get units repaired or replaced "quickly" should be instituted and customers should be made aware of the issue during check in. Thanks»

«Dirty pool, the roof in the pool area had mold. The toilet kept running and flushing itself. This was the worst experience I've ever had from an embassy suite location. Very disappointed»

«A little skeptical due to some previous bad reviews, but we had a fantastic stay in a spacious, clean and nice apartment. Will definitely come back.»

«It's very clean and the kids loved it»

«We only stayed one night but the staff was super helpful, curtious and accommodating. One issue, they never responded to my text message asking about the airport shuttle. I sent the inquiry weeks before our visit and even sent a follow up a day or so before our visit - no response. Other than that we had zero issues with the hotel and its staff. We'd certainly stay there again.»

«The staff was amazing, however, when it came to my room the counters weren’t completely wiped down and the I needed the maintenance person to come to fix the refrigerator/ freezer as it was blowing warm air. Other than that my stay was really nice.»

«Clean room awesome staff, breakfast is great.»

«I travel alot and this hotel was such a welcome experience. I was greet so enthusiastic when I entered and I felt that the front desk really cared about my stay. The hotel lobby smelled wonderfully and was very clean. The room was comfortable and clean. The restaurant was wonderful. There is a diverse menu that actually had dishes with real vegetables, not juat burgers and pizza. The breakfast was also top notch. The sercers were personable and attentive. This is a hidden gem whether you have a ...

«So bad that my wife and I had to eat the $100+ and go across the street to the Marriott. As soon as we entered the lobby we were smacked in the face with the smell of nicotine/weed. “Alright” we said. “ Certainly our room won’t smell like this.”…oh how wrong we were. The room was WORSE. We immediately started getting headaches and lightheaded upon entering. We inspected the room a little and wow I thought hotels were only this gross in movies. The walls were covered in goodness knows what bodily ...

«We arrived late and stayed one night. We were put in a room that had clearly been occupied by someone else. Bed was slept on, trash can was overflowing with trash and there were used towels in the bathroom. We immediately notified the front desk and were given a new room.»

«The heat was working was easy. The staff was very nice and the rooms were clean.»

«Room was dirty. Smoke detector in room was open with no battery. Elevator hasn’t been inspected since 2023»

«The staff at Hyatt Place were exceptional. We stayed there for several nights while waiting to get an apartment in the area, and with two small kids and a lot of luggage we required a lot of special treatment. The staff were friendly and helpful, we felt right at home and well taken care of. The staff were friendly with the kids and were even allowed to store our things in their storage room for a few days. »