Hoteller nær Utica Memorial Auditorium

«Everything was great- no concerns»

«Clean and friendly. Had a bit of a wait while clerk figured out how to use our Expedia reservation. Water needs to be hotter. »

«Half the lights in our room were burned out. The Wi-Fi didn’t work and they didn’t tell anyone. When I called the front desk the just made excuse. The parking garage looks like it’s going to collapse and has been this way for at least three years with no repairs. Staff is willing to help you depending on who you get so it’s a toss up. Overall they need to know their place in the market and price accordingly if they are not going to keep simple maintenance up or provide safe areas for customers ...

«Clean, quiet and nicely updated room - The owners were very kind and the breakfast was delicious!»

«A very comfortable stay »

«Good hotel, large room, nice staff. But stay away from room 621 - just outside the door is an icemachine. You are almoust certain to be wooken up during the night by someone using the machine...»

«Staff was rude and dismissive. Told me to have hotels call them to let my bf check in for me and I came to the hotel and was told the phone doesn’t even work»

«Helpful staff, clean room, great rate. Was exactly what I needed for an overnight stay during a business trip. The free breakfast was a nice added bonus.»

«Staff were great, rooms were clean»

«1) A maintenance person had to let us OUT of our room. The door would not open from inside. He did come to our aid as soon as I called the front desk, but it as been that way all night- a serious safety hazard. 2) Breakfast was supposed to be open at 7. It was still being set up at 7:20. 3) Our room was clean and warm, which was why they still got a 3. »

«👍»

«We were part of a large group, others said they saw bugs in bed. I didn’t see any in ours, but our room was dirty. Hair in bathroom on walls, USED bar of soap, toilet ran all night, security latch on door was taped/didnt work. I was extremely disgusted and would never stay again. »