Hoteller nær Urban Institute for Contemporary Arts

«Parking and finding the lobby was confusing we expected bigger signs. I tried checking in 3 times each time my room wasn’t ready we finally got a room around 5:30-6pm. One staff member was great the other seemed overwhelmed/stressed and made us feel not welcome/ annoyed with us the way we were talked to just because i booked a wheelchair room through a 3rd party so she couldn’t change my booking but i didn’t want to change i booked that room because i had a family member in a wheelchair. The ...

«Perfect location to downtown and the amphitheater.»

«Check in was easy with plenty of staff. The rooms and hotel property were clean and updated. The hotel is centrally located downtown next to the Gerald Ford and Grand Rapids Museum. It has all the amenities one needs including complimentary parking. We stayed the night to enjoy a concert at the Van Andel arena. The hotel offered a complimentary shuttle - a 5 minute ride, to the event. It was very easy to arrange. After the concert, the van was next to the arena for pickup. Due to all ...

«Very disappointed. The hotel was extremely clean but could not get maid service on the second night after three requests. They had no clean towels untill 8PM. The shades would not go down and they would not fix them. Pool and fitness center were not very nice at all. When I asked to change rooms, they told me that I would have the pack up, come down with my luggage, check out and then check back in. Expensive property for what you get. Could have stayed at a less expensive hotel and got ...

«We've stayed there 2 years in a row for a Girls' Weekend in downtown Grand Rapids. We even booked the same room the second time! Just loved it! Close to everything in Downtown! All the restaurants we went to were great, reasonable, and within walking distance (and I highly recommend Tupelo Honey, which is right across the street). We stayed in a 2 bed / 2 bath with a kitchen, living room, dining table, and the city view. Aside from creaky floors, it's a fantastic unit! Plenty of space for ...

«Great stay as always, great restaurants and fun hotel!»

«Hot tub out of service»

«I always request my hotel rooms to be as scent free as possible, no perfume sprays, ect. When we got to our room it had a very strong dog smell, that was something I could deal with, when I went into the bathroom there was lots of black mold in the shower. I went down to front desk and the young lady was very kind and helpful, said we could move to a different room, I went to check it out but there was an overwhelming perfume smell in the new room, I told her we would just keep our original ...

«We had a wonderful stay at CityFlatsHotel in Grand Rapids. Our room was clean, quiet, and had all the amenities we needed for a comfortable visit. The parking was conveniently located nearby, making it easy to come and go throughout our stay. We especially loved the central location—we were able to walk to local shops, restaurants, speakeasies, and the riverfront, which made exploring the city so enjoyable. We would definitely stay here again and would recommend it to anyone visiting Grand ...

«This was definitely a unique experience and was perfect for a quick visit to Grand Rapids for a work trip. You can walk to shops, amenities are all around, I was 4 minutes from the office and street parking was free and abundant. This was very similar to an Airbnb experience, self check-in and out without the list of tasks to do. The room was clean, bathroom was clean and the room had adequate supplies and a steamer, which was super convenient. It’s great if you need a quiet place to stay ...

«When we got back to our room after the concert we were looking forward to ordering room service for dessert! None were available 🙁»

«Everything was great, coming back next year»

«V»

«fast and friendly check in. Great room quality nice mattress and air conditioning. Well insulated sound walls gave quiet peace, even with boys baseball team running around. Breakfast food is well prepared and plentiful with wonderful assortment of choices. pool in nice for stretching but small for full laps. Temperature was perfect. not too cold or hot.»

«The breakfast is a joke. We stayed two nights. Hardly anything to eat. Good looked like it had been there for a while. Way below Hilton standard.»

«Everything was beautiful high end new and just a lovely place to stay. The only concern was the roof top bar when chairs moved across the floor you could hear it in the room. However the high end bed, pillows, and linens along with a quiet a/c made falling asleep so much easier than many places we’ve stayed before. Thank you!»

«I stay here often. Never disappointed- always a great stay !»