Hoteller nær Turning Stone Casino

«The staff at the resort was very friendly and helpful. If I had questions they answered them. The Steak House food was good and their staff was nice. The whole experience was wonderful.»

«excellent staff - breakfasts are terrific»

«I absolutely loved the stay! I usually have a lower budget for traveling and at first was hesitant because it was a little higher. I’m personally glad we stayed there! Our trip was based on going to the casino with my client that I help bring into the community with disabilities. Check in was very easy, I was delighted to find out they had a 24 hour shuttle from the casino! The pool was small but clean. We were sad to find out the hot tub wasn’t working, but everything else was great! I had ...

«I didn't like the fire alarm going off at 11am when you get in at 4 am and no warning what so ever! The manager lied and said they have no idea when the are coming to test the alarms I call bu You don't just test alarms that is poor management. Was only compensated 1 day when there mistake ruined 2 days! Never again unless management is replaced!»

«Always excellent»

«Parking was very easy. Charming place to stay. Very quiet. Generous offering of amenities.»

«I booked a "superior room" on Expedia at a slightly higher cost. The bill from Oneida CM said "standard room". I sent a message to OCM asking in what way my room is "superior", but I didn't get an answer. The "superior" room pictured on Expedia (with red curtains) does exist, but I was assigned a somewhat smaller room than it. All guest rooms in OCM have private baths (this is not made clear on Expedia) and I advise future guests to save their money and book standard rooms. Otherwise the ...

«The room was clean, up-to-date well maintained»

«Breakfast closes before 10 they come in to tell you they are closing it»

«Well first of all I booked a room with a pool view. Upon arrival to the hotel I was informed that the pool was broke. Had I known this ahead of time I would not have booked there. It did not say anywhere on their website that their pool was broke. Second of all the check-in person accidentally charged my credit card $3,000. My room was already paid for Via Expedia. The only credit card information he needed what for accidentals and he charged at $3,000 on accident. Then he refers to charges ...