2/10 – Forferdelig
Verifisert reisende
27. apr. 2022
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
4 nights in Tulum
Do not recommend this is if you are looking for a HOTEL. This is more like a hostel. Low standard, everything is very simple. We were a couple traveling. This was definitely not what we had expected for the price we paid. We talked to other people who stayed there and they paid quite low price. The WIFI was very unstable and most of the time it did not work. We tried to complain about it, men the lady in charge was not much of help in general. She was not able to communicate in English but we tried transelating. But for this matter she said that is was due to weather and that we were in the jungle. But the funny thing was that the weather was just fine and WIFI was really good at the restaurants close by. We even talked to hotels.com several times to ask for a refund so we could check in somewhere else, but the hotel would just not respond to the request. They just delayed it until there was no longer a point, so we stopped asking and just gave up. The breakfast was very simple and poorely covered. So there where lots of flies in the food. The toilet in our room was leaking, but they never fixed it even through we were told they did. We would wake up every morning to a somewhat flooded floor in the bathroom. The pools were dirty all the time, so we did not use. The location not the best, but some nice restaurants nearby. We do not recommend this place and you can find so much better for the same price (at least the price we paid!) We are so sorry we chose this place!
Verifisert reisende
Bodde her 4 netter i april 2022
