Tsarska Bistritsa

We were a couple checking in, but there was only one towel and one hand towel in the bathroom. I was able to get one when I went downstairs to requested. But, had we arrived outside of the designated times we would’ve been out of luck, because there was no staff on hand. We also had one duvet comforter(sized for a double bed) and only one pillowcase with one pillow on the king size bed. In the cupboard was another pillow, but there was no extra pillowcase, and there was another double bed, sized comforter, but no duvet cover for it. I used the comforter without a duvet cover the entire trip, which I feel is somewhat unsanitary. I am just hoping that they wash the comforters in between guest. There was a daily maid Service; and a couple of times she came in and made the bed, but never provided a duvet cover for the comforter which was folded and put on the bed. Trash was emptied each day and bathroom towels were replaced, only if they were put on the floor. If they were hanging on the towel bars, they were not replaced. The refrigerator was small, but worked well (including a small freezer section). There were three of each utensil along with three plates, three bowls, 3 cups, and three glasses. Toilet paper was provided as needed throughout the stay as well as dish soap and bath soap. The air conditioner worked well for the apartment. The location was very good and very walkable to the downtown area. Overall, we were very happy with the apartment and would stay there again.

We had a wonderful stay at this hotel. The staff were very friendly and welcoming throughout our visit. Our room was clean, and the bed was exceptionally comfortable – one of the best hotel beds I've slept in, which is not something I often experience. The breakfast was excellent, with a great selection of both hot and cold dishes. The atmosphere in the hotel was pleasant and relaxing, and the rooms were very quiet. We didn't hear any noise from the street or from other rooms, which made for a great night's sleep. We also treated ourselves to a massage at the hotel's spa, and it was one of the best massages I've ever had. It was truly relaxing and a highlight of our stay. On our second evening, we had to change rooms because the automatic curtains in our original room kept opening by themselves and couldn't be closed properly. The staff handled the situation quickly and moved us to another room of the same standard, which we really appreciated. Overall, we had a great experience and would happily stay here again. Highly recommended! ⭐⭐⭐⭐⭐