Dear Karsten,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Karsten!Kindest Greetings,Hotel Riu NautilusOnline Reputation Manager

Dear Vivendhra,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu NautilusOnline Reputation Manager

Dear John,Thank you very much for choosing Riu and for sharing your feedback.We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. We are committed to provide excellent services to our guests and to create a familiar atmosphere in which our customers must feel like if they were at home. We apologize if we were not able to demonstrate it this time.Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience!We remain with best wishes, Hotel Riu NautilusOnline Reputation Manager

Dear flavien,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu NautilusOnline Reputation Manager