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Anmeldelser av Stourport Manor Hotel

4 out of 5
Stourport Manor Hotel
35 Hartlebury Road, Stourport-on-Severn, England

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 191 av totalt 644 anmeldelser." "
Rangering på 8 − Bra. 237 av totalt 644 anmeldelser." "
Rangering på 6 − Grei. 124 av totalt 644 anmeldelser." "
Rangering på 4 − Dårlig. 60 av totalt 644 anmeldelser." "
Rangering på 2 − Forferdelig. 32 av totalt 644 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Julia

Bodde her 4 netter i april 2024

6/10 – Grei

Jason

Bodde her 1 natt i april 2024

6/10 – Grei

James

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bathroom like many previous stays smells fusty. Like it hasn’t been cleaned. The air vent is filthy. The shower had barely any power.
Bodde her 2 netter i mars 2024

6/10 – Grei

Ed

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand
Room ok,soap dispensers not working and some of the bed linen needs replacing
Bodde her 1 natt i mars 2024
Svar fra Poppy Wharrad | Hospitality Service Supervisor den 17. mars 2024
Hello, Ed.Thank you for your review. We have made note of your points and made sure to relay it on to our housekeeping and reception teams to ensure vigilant quality checks across our rooms.We are grateful that you brought this to our attention.

8/10 – Bra

Monica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable. No issues really. Staff very friendly.
Bodde her 1 natt i februar 2024
Svar fra Poppy Wharrad | Hospitality Service Supervisor den 17. mars 2024
Hi, Monica.Thank you for taking the time to write us a review.The team are all pleased you enjoyed your stay with us and look forward to hopefully welcoming you back to Stourport Manor again.

10/10 – Utmerket

Lawrence

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good for a wheelchair user
Fully accessible room with relatively easy access and full consideration for myself as a wheelchair user.
Bodde her 1 natt i februar 2024
Svar fra Poppy Wharrad | Hospitality Service Supervisor den 17. mars 2024
Hello, Lawrence.Thank you for your feedback.It is really important to the team here at Stourport Manor that we ensure every guest has a welcomed, comfortable stay. I am very happy to hear it was an easy, comfortable stay for yourself and look forward to welcoming you back to Stourport Manor again!

10/10 – Utmerket

Tatiana

Bodde her 1 natt i februar 2024

4/10 – Dårlig

Grey

Likte: Renhold og fasiliteter
Likte ikke: Personale og service
Niggling bad points no plug sockets by the bed. Couldn't charge my phone overnite. A hook in the curtains was broken letting too much light in I didn't pay for breakfast, to expensive. A fellow guest did and says it wasn't worth the money. My main bad point. Quality of sleep was ruined by the guest in the room above pacing about very early in the morning. I understand the hotel can't control the guests actions but it seems to me some sort of noise dampening between rooms is essential, i cud hear this person walking. Shouldn't be the case.
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Lawrence

Bodde her 1 natt i februar 2024

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent service.
Excellent service Nice hotel. We were in old part. A little run down but acceptable. Food and bars were good. Nice walks. Was a shock seeing casualty filming ! We left our headphones. Phoned the hotel two weeks later and they sent them too us ! Excellent service.
Bodde her 1 natt i desember 2023

8/10 – Bra

Paige

Reiste med partner, Reiste med en gruppe
Likte ikke: Renhold
The walls in the bedroom were not the best stains all over the bedroom walls. Been there twice for food and both times have not been great with the prices we have paid. How ever a party of us went to the abba night and all i can say that is was absolutely fantastic
Bodde her 1 natt i januar 2024

8/10 – Bra

Colin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023

6/10 – Grei

Bridget

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel has gone downhill
We've been staying here on and off for years but never again. Breakfast used to be included but now has to be paid for, and it's not worth the money at all. The pool is also extra when it was previously included. Pool area had broken and missing tiles. No double room available, had a suite which was in an awful state, mould and condensation, tired furniture, small bed, room very cold so had to keep my coat on. Staff didn't want to know, very dismissive. The whole hotel is run-down and needs updating, it has gone downhill since the new owners took over.There are other hotels in the area, I will be using them instead
Worn and tired furniture in the suite
Condensation and mould in the bedroom
Damp and mould
Mould even after I cleaned it
Bodde her 2 netter i november 2023

8/10 – Bra

Michael

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent young man on reception. Thank you.
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Bobby

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Running water was a dribble. No hot water. Rude staff
Bodde her 1 natt i november 2023

8/10 – Bra

Mr J C

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Manu den 4. nov. 2023
Dear Patron,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

6/10 – Grei

paul

Likte: Renhold, personale og service og romkomfort
Pool charge
Nice room and staff very pleasant and helpful, was shocked to find a charge to use the pool as not shown on hotels. Com description. Otherwise a good stay.
Bodde her 1 natt i oktober 2023
Svar fra Manu den 4. nov. 2023
Dear Mr. Paul,Many thanks for taking the time to post a review, following your recent time with us and for your kind words.I also appreciate your other comments and will use them constructively.Yours sincerely, Manu VargheseFront Office

8/10 – Bra

Derek

Bodde her 1 natt i oktober 2023
Svar fra Manu den 4. nov. 2023
Dear Mr. Derek,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

10/10 – Utmerket

Andrew

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Happy trippers
Great hotel, great service lovely friendly staff. Breakfast amazing.
Bodde her 2 netter i oktober 2023
Svar fra Manu den 24. okt. 2023
Dear Andrew,Thank you so much for taking time to post a review, following your recent time with us and for your kind words. We look forward to welcome you back again with us.Regards, Manu VargheseFront Office

8/10 – Bra

Anthony

Bodde her 2 netter i oktober 2023

8/10 – Bra

Stephen

Bodde her 1 natt i oktober 2023
Svar fra Manu den 4. nov. 2023
Dear Mr. Stephen,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

4/10 – Dårlig

Andrew

Bodde her 1 natt i oktober 2023
Svar fra Manu den 4. nov. 2023
Dear Mr. Andrew,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

10/10 – Utmerket

Jamie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Really enjoyable stay, so we extended.
Really enjoyable stay, so we extended. Nice old hotel in its own grounds so nice n quiet with a large car park with security cameras. The restaurant is comfortable with very reasonable prices, and the staff are very friendly and on the ball. Our waitress, Ellie, was really cheerful, professional and a local girl who found time to give some tourist guide information!
Bodde her 1 natt i oktober 2023
Svar fra Manu den 4. nov. 2023
Dear Mr. Jamie,Many thanks for taking the time to post a review, following your recent time with us and for your kind words.I also appreciate your other comments and happy that you liked our staffs services.Thank you so much and we look forward to welcome you back again.Yours sincerely, Manu VargheseFront Office

10/10 – Utmerket

Geraldine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Manu den 4. nov. 2023
Dear Patron,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

8/10 – Bra

Sarah

Bodde her 1 natt i september 2023
Svar fra Manu den 4. nov. 2023
Dear Miss. Sarah,Many thanks for taking the time to post a review.We look forward to welcome you back again with us.Yours sincerely, Manu VargheseFront Office

6/10 – Grei

John

Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
September break
Was disappointed that the hotel charge extra for breakfast and the use of the pool. Nice big bed which was comfortable.
Bodde her 1 natt i september 2023
Svar fra Manu den 4. nov. 2023
Dear Mr. John,Many thanks for taking the time to post a review, following your recent time with us and for your kind words.I also appreciate your other comments and will use them constructively.Yours sincerely, Manu VargheseFront Office

4/10 – Dårlig

James

Forretningsreisende
Likte ikke: Renhold, personale og service og romkomfort
Disappointed
Run down hotel
Bodde her 1 natt i september 2023

6/10 – Grei

Colin

Bodde her 1 natt i september 2023

10/10 – Utmerket

Ian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

6/10 – Grei

Michaela

Likte: Renhold og romkomfort
A Bit Disappointed
We had a good check in. Went to our room, which was clean and comfy. We had booked a table in the restaurant for our evening meal. I can only use the words ‘ping food’. I thought being a 4 star hotel the restaurant would have offered more! We went down for breakfast at 9.20 ( serving until 10) and were confronted with very little cooked food left! A large amount of bacon and sausage was eventually brought out but there was no sign of any eggs. My husband is GF, we notified the hotel before arrival. When we asked the young waitresses if the hash browns were GF they disappeared into the kitchen to ask and we heard no more, so the ‘ cooked breakfast’ was in complete
Bodde her 1 natt i september 2023

10/10 – Utmerket

Ian

Bodde her 1 natt i september 2023

2/10 – Forferdelig

Thomas

Likte ikke: Personale og service
Nothing positive to say as they charged me full price for a night I never stayed. Disgraceful customer service. Avoid.
Bodde her 1 natt i juni 2023

2/10 – Forferdelig

Douglas

Bodde her 1 natt i september 2023

10/10 – Utmerket

ALAN

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable stay - no problems
Bodde her 1 natt i september 2023

6/10 – Grei

Kimberley

Likte: Romkomfort
Likte ikke: Renhold og personale og service
We stayed in the midlands to break up a long journey and go to the safari park. The photos looked nice and with there being a pool i thought that would be brilliant. Reception wasnt the friendliest when we got there. We had a room the furthest possibly away from anything. The room itself was nice. The bed was huge! Tea & coffee were available in the room. The other parts are where the review goes downhill. As beforementioned we stayed for the pool. Even as a guest there is a charge which ive never experienced before but hey ho. £5 for adults and £2 for children. The changing rooms were filthy. There was no upkeep of the wet floor. There was also no way to lock your lockers so i had to take my things by the side of the pool to keep an eye on them. Not very relaxing. The pool was over chlorinated so we didnt stay long. We then had a meal in the restaurant. The food was average. My food came out first which was unusual. The chips were lukewarm. My partner told me to start. I had gotten through half my meal and my partners still wasnt there. I asked someone and i think they must have forgotten to put it through so we ate seperately. There was no apology, nothing. The vibe is off here. With some care it could be decent but its clearly been let to go downhill. Some staff try, but dont bother speaking to anyone in a suit because they have no idea what they are doing.
Bodde her 1 natt i august 2023

6/10 – Grei

SALLY

Reiste med familie
Bodde her 1 natt i august 2023

8/10 – Bra

jane

Bodde her 1 natt i august 2023

4/10 – Dårlig

Emmanuel

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

8/10 – Bra

Sarah

Reiste med familie
Likte: Renhold
Bodde her 2 netter i august 2023

2/10 – Forferdelig

Ross

Reiste med familie og små barn
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lift - broken Pool - shut Bar & staff - poor selection/clueless Had to stay in Stourport, so stayed here having picked it out of a bad bunch. Sad that so many of the reviews are negative and nothing seems to be put in place to improve. Will not be staying here again if needed and will happily book somewhere further out.
Bodde her 1 natt i august 2023

8/10 – Bra

Simone

Bodde her 1 natt i august 2023

6/10 – Grei

Vincent

Reiste med familie
Likte: Personale og service og romkomfort
Bodde her 2 netter i august 2023

4/10 – Dårlig

Lisa

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Disappointing
Hotel was disappointing we booked because we wanted to use the pool which we had to pay £16 extra for 2 adults and two children. The changing rooms were dirty, the jacuzzi was broken and it just generally looked dirty and not looked after. Breakfast cost £42 the sausages were under cooked the cereal was stale, cutlery wasn’t clean. It was a expensive disappointment. There was a wedding on which was fine but we weren’t guests at the wedding but our room was in the middle of all the wedding guest so a lot of noise and disturbed sleep as the wedding party were in and out of all rooms all night.
Bodde her 2 netter i august 2023

8/10 – Bra

Lawrence

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

4/10 – Dårlig

Regina

Bodde her 1 natt i juli 2023

10/10 – Utmerket

Shaun

Bodde her 1 natt i juli 2023

6/10 – Grei

Nick

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Poor restaurant service. Left after 25mins for our order not being taken.
Bodde her 2 netter i juli 2023

6/10 – Grei

Julia

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023

6/10 – Grei

CERIAN

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Ok room
Room was clean and tidy. Comfortable bed - a little high to get on to. Very quiet room which was great. Good bathroom - bath a little slippery but all in working order. Had dinner in restaurant both nights- good service and delicious food. Breakfast was disappointing - definitely not worth the price. Only one person serving on Saturday who was barely there, they ran out of bread on Saturday for toaster. Juices, water and milk needed replenishing both days - slow doing this. Hot buffet generally good but not well stocked. Sausages barely cooked. Only strawberry jam for toast on Saturday. No marmalade either day. My advice - dont pay extra for breakfast, not worth the money!
Bodde her 2 netter i juli 2023