Hoteller i Southern Ontario

«The property itself was great. Perfect location, clean room, great balcony etc. It was the staff and service or lack of at checkin which was terrible. There was a huge line with about 14 people in it. There was one person checking in non-timeshare owners, and 3 people standing at the owners check in doing absolutely nothing. There was not one person checking in there. At the regular check in there was the one person as mentioned who was also answering questions for 2 guests that had just ...

«Difficult to find out about shuttle because hotel is not listed on sign that includes all the other hotels»

«As someone in town for a funeral it was amazing to have somewhere to get breakfast every morning, and to unwind in the evening. We almost always had the pool to ourselves. Additionally when there were sports teams also staying there they limited access to prevent rowdyness which was amazing, especially since we had our toddler with us. It was close to our family which was a must. They also had a snack shop and the ability to have a greener stay (not have your room turned over), both of which we ...

«Very enjoyable experience, it's a fun place to be. It's an excellent all-in-one destination. Highly recommend the experience. I felt most welcome and listened to during my stay. The Rock & Roll theme is never boring and very diverse!»

«The property had a door from our room to the outside parking lot which was great, but the room had clearly been smoked in and when the shower was running the nicotine was dripping from the ceiling. Yuck»

«I enjoyed my stay. The staff were professional, friendly, and helpful. The hotel also has a good gym.»

«Very clean, comfy beds, very friendly staff»

«The room had an odor that smelled a bit like marijuana- the windows did not open and the room was a bit tarnished looking. The pool, which was a big reason we picked it over an air b n b tarnished my sister and I's jewelry and swim suits. When we shared our experience there was no price adjustment or even basic kindness from staff - they did not care and responded defensively. I would not stay there again!!»

«Beds and suite mostly excellent. Staff were terrific. Cannot understand why a brand new Canadian facility would have such LOW TOILETS! Anyone over 6 foot tall or seniors who are somewhat inflexible - we are both - found it a long way down to sit on toilets built for a 10 yr old! Serious brain cramp at the design & build stage. Even much lower class hotels are smart enough to install adult height toilets during initial construction. We would stay again in a heartbeat but will not be doing so due ...

«Overall, our stay was wonderful! We really enjoyed ourselves, and the place was beautifully maintained. The staff was genuinely kind, polite, and friendly, and they provided clear instructions that made everything smooth. The breakfast was absolutely delicious, offering a variety of options that we loved. We also had a fantastic time relaxing in the pool. It would've been perfect if we could have used the hot tub, but we understand it was unavailable due to maintenance. I would gladly recommend ...

«We had a clean comfortable room. I would definitely go back.»

«The bar was probably the best thing ever Peter was wonderful and he’s such a funny guy would definitely go here again because of him»

«Very nice property. Dated…but it fits the older vibe of the neighbourhood as a Western University property. Friendly and courteous staff. Room was clean and exactly what we needed for a one night stay. Gym is dated…and kinda out of the way, but effective if you need to exercise. Would recommend Spencer especially if you’re visiting the university.»

«We liked our stay - except for the pillows in the room. They were too puffy and thick. It would be nice to have multiple types/sizes of pillows. We like flatter/thinner pillows and these were too big and thick/high as they hurt the neck. We had to use a towel as a pillow. Everything else was wonderful!»