5 utendørsbassenger, bassengparasoller og solsenger
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Anmeldelser av Safir Sharm Waterfalls Resort

5 out of 5
Safir Sharm Waterfalls Resort
Ras Um El Sid Cliff South Sinai, Sharm El Sheikh, South Sinai Governorate

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 70 av totalt 163 anmeldelser." "
Rangering på 8 − Bra. 56 av totalt 163 anmeldelser." "
Rangering på 6 − Grei. 25 av totalt 163 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 163 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 163 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Hilton Waterfalls is a very old hotel, and many of the rooms are really old with bad maintenance, same applies also on the public areas like the Gym and elevator were one of only two elevators in the hotel was out of service all the time. My vacation was in July and the weather was very very hot, still the air conditioning was always turned off during the heating hours in the restaurant and lobby. It felt like eating breakfast and lunch in a Sauna room, we were swimming in our sweat that our clothes get completely wet. The breakfast and lunch hours were always unpleasant. The same applies for the gym, it was a very small room, no air-condition and exercising was a nightmare. No cleaning and bad maintenance of the machines, in several occasions there were kids in the gym playing which was so annoying. The internet is another star down for this hotel. The free internet is only in the public area and it was always very poor, to get internet in the room you have to pay 10$ a day, which is not worth. The cleaning in public area was also very poor, you might see cups in the swimming pools, and public toilets are not clean. Sellers are all around you by the pool and you don’t get any peace of mind. Despite everything, the stuff working in the hotel are amazing, very nice and concerned fo provide the best service. The room was always clean and decorated with funny figures thanks to mr. Mohammed Ragab. The food always was delicious at dinner time and we had a great vacation anyway
Bodde her 1 natt i juni 2019
Svar fra Mina Haroun den 13. aug. 2019
We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. Please note that we have discussed with the concerned Departmental Managers your observations and remarks regarding points mentioned in your review, and we assure you that the necessary actions would be taken to correct these points. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

10/10 – Utmerket

Dane & René

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect holiday :)
Great hotel with good service. The staff was amazing. Helps you with everything ASAP. Just a little WARNING: The photographer is NOT serious. He will try to rip you off. So DON'T do any deal with him. (But he don't belong to the hotel, he just rent some small area to get customers. The rooms where perfect, we had i Deluxe room this time. It's our 2. stay on this hotel. The food could be a little bit better, but besides that, TOTALLY worth the money :D The hotel is close to Alf Leila Wa Leila, where they have different shows serves food at night. Really worth a visit. It also lays close to Il Mercato where you can shop "in piece" no hassel. Pharmacy is almost right outside the hotel and if you need anything from outside the hotel the people guest relation desk is more than happy to help you. We will deffently be back. We feel very much like home in this hotel. They also have different levels for the pool. 1 quiet one, with no kids, splashing, playing. Just relaxing. And onother for younger adults that like to play in the water, with music and fun. 3. Pool is for the youngest children. They have their own area away from the other pools. And snorkling down at beach on this hotel is amazing. Soooo much life in the sea :) So all to all a really good hotel :) We had a perfect time :)
Svar fra Maria den 10. jan. 2015
Dear Guests, We would like to thank you for choosing to stay at the Hilton Sharm Waterfalls resort during your holiday in Egypt. We very much enjoyed reading your review, where you describe our resort and outside attractions in details. We were glad to read your comment were you mention pool, beach and snorkeling experience and we are happy that this facilities had contributed to your overall experience. Looking forward to welcoming you back in the near future. Kind regards

10/10 – Utmerket

Mostafa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great! Nice hotel with good location!
Bodde her 1 natt i september 2023
Svar fra Taha Hussein - Rooms Division Manager den 1. okt. 2023
Dear Mr. Mostafa, Greetings from Safir Sharm Waterfalls Resort.We had the pleasure to welcoming you to Safir Sharm Waterfalls Resort. Thank you for your posted feedback, it is only through your comment that we can improve our service, we will make sure to share your thoughts with our team, looking forward to welcoming you once again to our property.Thank you and best regards. Taha Hussein Rooms Division Manager

8/10 – Bra

Andrey

Likte: Renhold, personale og service og fasiliteter
Nice place to stay.
Bodde her 7 netter i februar 2023
Svar fra Taha Hussein - Front Office Manager den 21. feb. 2023
Dear Valued Guest, Greetings from Safir Sharm Waterfalls Resort.Thank you for your post stay review, we always depend on your stay feedback for the sake of improving our product to exceed your expectations. Thank you and best regards. Taha Hussein Front Office Manager

6/10 – Grei

veronica

Likte: Personale og service og fasiliteter
Bodde her 10 netter i september 2022
Svar fra Front Office Manager den 3. okt. 2023
Dear Valued Guest, Greetings from Safir Sharm Waterfalls Resort.Thank you for your post stay review, we always depend on your stay feedback for the sake of improving our product to exceed your expectations. Thank you and best regards. Taha Hussein Front Office Manager

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
الفندق في المجمل حلو
الفندق حلو و الغرف واسعه و الفيو علي البحر حلو من الغرف المطله علي البحر الفندق في المجمل حلو و كانت اقامه جميله الشئ السي للاسف الاكل في المطعم مش حلو ومش متنوع ومكرر في الغداء والعشاء
Bodde her 2 netter i februar 2022
Svar fra طه حسين den 17. feb. 2022
عميلنا العزير، نشكر حضراتكم لتخصيص بعض االوقت للتعليق على خبرة إقامتكم السابقة بمنتجع سفير الشلالات ونشكركم على التعليق الجيد بخصوص الغرف وسوف نشرك مديرى الأغذية والمشروبات بخصوص خبرتكم الخاصة بالطعام ونتمنى ان نراكم بالقريب العاجل. طه حسين مدير المكاتب الأمامية

10/10 – Utmerket

Gary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great small hotel .
This a great small hotel. Two small beaches, very cozy. Very quiet and your able to get away from the noisy pool area as the beach is down some small stairs. Food is okay and staff very happy and friendly. Very Russian and Ukrainian oriented, but they were very nice too. I’d describe the hotel as a 3 star and I’d definitely stay here again.
Bodde her 8 netter i januar 2022
Svar fra Abullah El Hadidy den 22. jan. 2022
Dear Mr. Gary, Thank you for choosing our resort for your recent stay and for taking the time to share your experience with us. We are pleased to learn that you found the hotel, the services and the team members were up to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og personale og service
Good location
Very nice hotel with good coral reef
Bodde her 4 netter i januar 2022
Svar fra Abullah El Hadidy den 22. jan. 2022
Dear Guest, Thank you for choosing our resort for your last stay and for taking the time share your experience with us. We are pleased to hear you found the hotel and the services were up to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 – Bra

Verifisert reisende

Likte ikke: Personale og service
رائعه
Bodde her 4 netter i august 2021
Svar fra Front Office Manager den 3. okt. 2023
Dear Valued Guest, Greetings from Safir Sharm Waterfalls Resort.Thank you for your post stay review, we always depend on your stay feedback for the sake of improving our product to exceed your expectations. Thank you and best regards. Taha Hussein Front Office Manager

4/10 – Dårlig

Verifisert reisende

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
This hotel is not a five star I don’t even rate as a two star I don’t recommend this place to anyone at all
Bodde her 1 natt i juli 2021
Svar fra Taha den 21. feb. 2023
Dear Valued guest, Greetings from Safir Sharm Waterfalls Resort. Your comment has been received with a huge concern and the management will do the utmost to ensure the corrective action has been taken.Thank you and best regards Taha Hussein Front Office Manager

2/10 – Forferdelig

Yousif

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Don't come near this resort
The resort looks amazing from the outside but the outside only. This terrible resort ruined my trip to Sharm El Sheikh. The customer server was just trash. He kept trying to steal money from me. First his said he doesn't have the reservation and I need to give him conformation number, I had the email with conformation number and everything. Then he said you have to pay extra because your reservation is for one person, I showed him the app and it says 1 room 2 people. He made me wait for like an hour just to check me in. Everyone was just trying to steal money, they send someone to the room to show me how to use the air condition, how to close the curtain and how to use the toilet like I am a kid. I think the purpose was to see where my stuff is so they can steal it when I'm not in the room. The restaurant was always crowded because this is a cheap hotel and the food was bad too. Read the other reviews people have left and stay away from this resort if you want to have fun in Sharm El Sheikh.
Bodde her 1 natt i juli 2021

10/10 – Utmerket

Abdalrahman

Bodde her 5 netter i juli 2021
Svar fra Front Office Manager den 3. okt. 2023
Dear Valued Guest, Greetings from Safir Sharm Waterfalls Resort.Thank you for your post stay review, we always depend on your stay feedback for the sake of improving our product to exceed your expectations. Thank you and best regards. Taha Hussein Front Office Manager

10/10 – Utmerket

Verifisert reisende

Bodde her 1 natt i juli 2021
Svar fra Front Office Manager den 3. okt. 2023
Dear Valued Guest, Greetings from Safir Sharm Waterfalls Resort.Thank you for your post stay review, we always depend on your stay feedback for the sake of improving our product to exceed your expectations. Thank you and best regards. Taha Hussein Front Office Manager

8/10 – Bra

Glenn og Den Haag

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
De lift was 2x kapot gegaan en moesten soms een stuk lopen van apartement naar restaurant.
Bodde her 7 netter i august 2020
Svar fra Mina Haroun den 11. sep. 2020
Dear Glenn, We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. Please note that we have also discussed with the concerned Departmental Managers your observations and remarks regarding the lift, and assure you that the necessary action will be taken to correct such a point. Please accept our thanks for taking the time to advise us with your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely,

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Old Hilton with TOO many Damn rules!
A old Hilton! they cannot even give you a juice with your dinner and bft package only water! you wanted a coffee or tea with your dinner it cost 2$ ? WHAT the? is the hilton hotels chain so cheap they cannot give a instant coffee or hot water with a cheap tea bag for bft + dinner pkge customers. The reason we choose this pckage, was because we came in at 6 pm. and left at 9 am the next morning! SO we didnt need an all inclusive deal! But what a circus. The staff are abit rude. They will charge you 100LE if you have food left over on your plate! OMG! one of the worst HILTON hotel, I'd stayed in. The people connection is lacking. They have one sliding door for entry and one for exit... What an unwelcoming feeling to start with! This was not a holiday place, but a old hotel with a million military rules! the opposite of fun!
Bodde her 1 natt i februar 2020
Svar fra Mina Haroun den 28. feb. 2020
Dear valued Guest, Thank you very much for choosing to stay at Hilton Sharm Waterfalls Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments posted on 26th February 2020, with great concern. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. We have discussed your comments with the concerned Departmental Managers, to ensure that the appropriate corrective actions are immediately taken. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards, Mina Haroun Assistant Front Desk Manager

4/10 – Dårlig

fouad

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not worth it at all , low standard stuff, not professional, the worker at the restaurant don't clean where they cook the food..
Bodde her 17 netter i desember 2019
Svar fra Mina Haroun den 30. des. 2019
Dear Fouad, Thank you very much for choosing to stay at Hilton Sharm Waterfalls Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. I have discussed your comments regarding the staff service and the cooking station cleanliness with the concerned Departmental Managers, and have personally followed up to ensure that the appropriate corrective actions are immediately taken. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i desember 2019
Svar fra Mina Haroun den 28. des. 2019
Dear Guest, We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. We will be sure to pass on your comments to our team and share the good feelings you have experienced. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely,

8/10 – Bra

Viktor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Being your earplugs: infants accepted
Rooms are not sound insulated; but hotel accept not only children below age 12 upto 3 per room - but even infants below age 2. And not is some children-oriented area but throughout all hotel. So bring your earplugs but even with them not except deep undisturbed sleep
Bodde her 1 natt i november 2019
Svar fra Mina Haroun den 25. nov. 2019
Dear Viktor, We are delighted to receive your comments regarding the service and hospitality provided by our team members. We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. Please note that we have also discussed with the concerned Departmental Managers your observations and remarks regarding the sound insulation and assure you that they will be studied for possible action. Mr. Viktor, please accept our thanks for taking the time to advise us of your comments. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely,

8/10 – Bra

marinanapoleone og cagliari

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
la posizione eccellente e stanze pulite e molto spaziose
Bodde her 7 netter i november 2019
Svar fra Mina Haroun den 18. nov. 2019
Dear Marinanapoleone, We are delighted to receive your comments regarding the service and hospitality provided by our team members. We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. Dear Marinanapoleone, such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Sincerely,

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was excellent, especially housekeeping people and the reception. They are truly 5 star level. Some facilities are bit old, and swimming pool is quite salty (maybe because of sea water usage?) Cleanliness is satisfying, and you’ll find out here as a comfortable place. If I can request, a bit more dishes for breakfast will even nicer.
Bodde her 2 netter i oktober 2019
Svar fra Mina Haroun den 30. okt. 2019
Dear Guest, We are delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. We will be sure to pass on your comments to our team and share the good feelings you have experienced. On the other hand, please note that we would also discuss with the Departmental Manager concerned your recommendation regarding the number of dishes for breakfast buffet. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Liked the rooms, quality bedding and quite. Breakfast buffet was good. We didn't do full meal plan so it was difficult to find something to eat, restaurants were closed. Didn't care for location, not swimmable beach. Staff very friendly and helpful. Used beauty salon and spa, good service.
Bodde her 5 netter i oktober 2019
Svar fra Mina Haroun den 18. okt. 2019
Dear Valued Guest: Thank you for taking a moment to share your experience with us. Thank you for choosing our resort for your last stay. I am pleased to hear you found the hotel rooms, the services and the team members were up to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Not good but also not bad Room was good but home service is totally bad Pools also need more maintains
Bodde her 2 netter i august 2019
Svar fra Mina Haroun den 23. aug. 2019
Thank you very much for choosing to stay at Hilton Sharm Waterfalls Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. We have discussed your comments regarding the concerned Departmental Managers, and have personally followed up to ensure that the appropriate corrective actions are immediately taken. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

6/10 – Grei

Verifisert reisende

Bodde her 2 netter i august 2019
Svar fra Mina Haroun den 20. aug. 2019
We would like to thank you for taking the time to write to us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

4/10 – Dårlig

Gal

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
My stay at Hilton waterfalls
For the beginning, when i first got there they told me i got no reservation, it took them 10 minutes to find my reservation and another 30 min to prepare my room, the are salesmen walking in the pool area and they are very pushy it did made me feel uncomfortable, the big swimming pool is NOT clean. And breakfast is pretty bad. Out of that- the hotel is beautiful.
Bodde her 3 netter i august 2019
Svar fra Mina Haroun den 14. aug. 2019
We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. Please note that we have discussed with the concerned Departmental Managers your observations and remarks regarding salesmen approach, and assure you that the necessary action will be taken. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

10/10 – Utmerket

Sabah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Très satisfaite
Très bel accueil du personnel. Très belle hôtel situé en bord de plage. Je recommande fortement pour un séjour de détente en bord de mer.
Bodde her 4 netter i juli 2019
Svar fra Mina Haroun den 13. aug. 2019
We were delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. We will be sure to pass on your comments to our team and share the good feelings you have experienced. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 – Bra

Verifisert reisende

Reiste med familie og små barn
Likte: Renhold og personale og service
من الاشياء التي جعلتني احب المكان جدا..هو الهوس كيبنج ستاف خاصة الانسه مني التي بذلت اقص ما في وسعها لارضاء اسرتي. الانسه مني من افضل العاملين في الفندق ..شكرا انسه مني لمجهودك الكبير
Bodde her 4 netter i juli 2019
Svar fra Mina Haroun den 13. aug. 2019
We were delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. We will be sure to pass on your comments to our team and share the good feelings you have experienced. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

10/10 – Utmerket

Ali

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Family friendly
We had a very good service through out the week. It’s family friendly
Bodde her 5 netter i juni 2019

6/10 – Grei

Verifisert reisende

Likte ikke: Personale og service
wifi non é'in camera ma solo in alcune zone
La struttura e' ok, le pulizie ok fatte un po' in modo superficiale ...Nella mia esperienza camera ho trovato tracce del precedente cliente.se volete qualcosa da chi fa le pulizie dovete davvero insistere. Lo staff soprattutto del front desk non conosce professionalità' fanno un sacco di errori e non sono simpatici. l'accoglienza, efficienza cordialità' dovrebbero migliorare basterebbe poco. Alla mia amica hanno sbagliato il conto finale della stanza e si sono permessi di svegliarla nel cuore della notte senza neppure scusarsi mai, inoltre l'hanno trattata malissimo nonostante avessero fatto loro l ' errore. Hanno problemi nell' accettare gli euro in moneta ma non lo dicono. Noi abbiamo scoperto prima di partire mentre stavamo andandocene, ( per pagare il tassista prenotato con l' hotel per andare in aeroporto, lui non accettava le monete e l'hotel ha fatto un sacco di storie mettendoci in difficolta'... state attenti.... Il buffet offre cibo di buona qualità'e fresco sembrerebbe. Il capo cameriere del "ristorante italiano Verdi "e'stata la persona piu' carina gentile professionale e cordiale che abbiamo trovato nella struttura. Una persona disinteressata e autentica assieme alle due massaggiatrici del centro Health center (mentre il manager uno scansafatiche poco simpatico).
Bodde her 7 netter i mai 2019
Svar fra Mina Haroun den 7. juni 2019
Dear valued Guest, Thank you very much for choosing to stay at Hilton Sharm Waterfalls Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments with great concern. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. We have discussed your comments regarding the service of the front desk team with the concerned departmental manager, and have personally followed up to ensure that the appropriate corrective actions are immediately taken. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. Best regards,

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
bella struttura,pulita e molto grande! unico neo... poca scelta per il cibo (soprattutto per gli italiani) e servizio ai tavoli carente... quasi sempre ho mangiato senza tovaglioli e senza acqua poiche’ la portavano i camerieri.... quando si ricordavano di te. l’animazione e’ valida le spiaggette sul mare troppo piccole... infatti non ho mai avuto il piacere di trovare un lettino li.... ma solo sulle terrazze!
Bodde her 7 netter i mai 2019
Svar fra Mina Haroun den 7. juni 2019
Dear valued Guest, Thank you very much for choosing to stay at Hilton Sharm Waterfalls Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. We have discussed your comments regarding the food variety and the level service at the main restaurant with the concerned departmental managers, and have personally followed up to ensure that the appropriate corrective actions are immediately taken. Please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. Best regards,

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Virkelig godt layout, og fine faciliteter, men hotellet er nedslidt og ikke et 5* hotel værdig. Maden er heller ikke speciel god.
Bodde her 7 netter i april 2019
Svar fra Mina Haroun den 9. mai 2019
We were delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. Please note that we have also discussed with the Departmental Manager concerned your recommendation regarding the room condition and food taste and are currently studying the implementation possibilities. We place great value on your custom, and your continued relationship with Hilton Hotels and Resorts. We do look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The staff in the hotel are very friendly and nice..the room was large and clean except the bathroom did not look like it was properly cleaned. The used toiletries from the previously customers were still left in the bathroom and the floor towel was hanging wet on the bathtub. Hotel grounds and the pool looks lovely with the funicular offering spectacular views of the sea and the landscape. However most of the pools are not heated which is bad during the winter. The food selection was pretty bad too at the buffet, definitely not 5 star standards.
Bodde her 1 natt i mars 2019
Svar fra Mina Haroun den 9. mai 2019
We were delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. We will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Manager concerned your comments regarding the room cleanliness, food variety and the heated swimming pool, and are currently studying the implementation possibilities. We place great value on your custom, and your continued relationship with Hilton Hotels and Resorts. We do look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

6/10 – Grei

ulrik

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
gammel dame
det er ikke et hotel jeg vil benytte igen - jeg bestilte et hotel med 5 stjerne max 3 stjerner vil jeg give. Det var et slidt hotel - samme mad hver dag ikke spændende. Internet virkede ikke på værlserne
Bodde her 5 netter i desember 2018
Svar fra Mina Haroun den 19. jan. 2019
Dear gammel dame, We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. We were regretful to read the comments and your perception about the Hilton Sharm Waterfalls Resort. All of us are sincerely sorry that we were not able to make your stay a big success same as we have done with the other guests. Our entire team puts a lot of effort to maintain the highest standards of service, to let our guests feel most valued and genuinely cared for. Please note that we have also discussed with the concerned Departmental Managers your observations and remarks regarding the cushions, and assure you that action will be taken to correct these points. Dear gammel dame, once more please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us. We place great value on your custom, and your continued relationship with Hilton. We look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Thank you and best regards,

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 1 natt i oktober 2018
Svar fra Mina Haroun den 6. nov. 2018
Dear Guest, We were delighted to receive your comments regarding the service and hospitality provided by our team members, and would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guest. I will be sure to pass on your comments to our team and share the good feelings you have experienced. Please note that I have also discussed with the Departmental Manager concerned your recommendation regarding the WI FI and we are currently studying the implementation possibilities. We place great value on your custom, and your continued relationship with Hilton. I look forward to welcoming you once more to Hilton Sharm Waterfalls Resort and any of our Hilton Family of Hotels worldwide in the near future. Best regards,

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
no internet in the room,facilities and room do have the feeling of old structure.
Bodde her 2 netter i mai 2018
Svar fra Mina Haroun den 15. mai 2018
Dear Sir/Madam, We would like to thank you for visiting this website and for writing your feedback on your stay at our resort Kindly note that internet is available at the guest rooms through chargeable cabled connection. We are sorry that overall decor and maintenance order of our resort rooms did not match your expectations and rest of the group expectations. We have discussed their comments regarding the maintenance with the concerned departmental managers to ensure that remarks are used to improve the experience for our guests. We believe that our 14 year-old resort may at times show signs of wear. It is however management’s task to work proactively in order to keep our property in shape, which we constantly do. Numerous on-going maintenance works are currently carried out, for instance, the partial room refurbishment project and the walkway repair to guarantee that our accommodations are of the newest standards. We hope to gain your understanding in regards to the aforementioned and we sincerely hope to be able to welcome you back to the Hilton Sharm Waterfalls resort in the near future Best regards, Mina Haroun Assistant Front Desk Manager

8/10 – Bra

Verifisert reisende

Likte: Personale og service
il nostro soggiorno a sharm el sheik
avevamo bisogno di riposo e di trovarci in un ambiente accogliente e cosi è stato! il personale è molto disponibile gentile e accogliente la struttura un po vecchiotta ma comoda e gli spazi esterni molto ampi... una vacanza da fare con degli amici per goderla appieno ma è stato un viaggio soddisfacente
Bodde her 11 netter i desember 2017

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
struttura completa presente anche piccola spiaggia
formula B&B colazioni abbondantissime a buffet. è possibile cenare in htl oppure andare in cerca di ristoranti all'esterno-
Bodde her 7 netter i desember 2017

8/10 – Bra

nar og barcelona

Likte: Personale og service og romkomfort
Grande albergo con tante piscine e una funicolare
Ho scelto questo albergo per il diving visto che sono una subacquea, ma non corrispondeva a quello annunciato nella home page. Era gestito di un altro albergo dove avevano l'attrezzatura, ogni giorno venivano a prendermi per andare in barca. Imppsdibile fare immersione dal Hilton
Bodde her 7 netter i november 2017

10/10 – Utmerket

sam

Likte: Personale og service og romkomfort
Great holiday spot
Great location and super friendly staff, the views are amazing
Bodde her 3 netter i november 2017

8/10 – Bra

Mickey og Jeddah Saudi Arabia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My Stay at the Hilton Waterfalls.
I had a magnificent stay at the Hilton Waterfalls hotel.I was very impressed with the staff especially the receptionist Miss Almany. I also liked the services three tour guides Mr. Adam Sheikh, Mr Fabio and Mr. Adam alwaz. There were also so many nice waiters whose ames are too numerous to mention. Finally, I definitely would recommend this hotel to my friends and relatives. A great and ideal place for a fun vacation.
Bodde her 4 netter i august 2017

6/10 – Grei

Amir

Likte: Personale og service og romkomfort
Bodde her 4 netter i august 2017

8/10 – Bra

gianluca og milan

Likte: Renhold og romkomfort
Bello ma direi un 4 stelle
Panorama, estetica e sostanza fanno di questi hotel un posto sufficientemente buono. I dettagli del servizio come le salviette in camera mancanti, la tenda oscurante installata 2 giorni dopo l'arrivo e il cibo decisamente non internazionale fanno la differenza. Posto stupendo, barriera corallina molto bella e organizzzikne spiaggia molto accogliente.
Bodde her 7 netter i august 2017

8/10 – Bra

N.A. og Frankfurt

Likte: Renhold, personale og service og romkomfort
Super Anlage und sehr nettes Personal! Am Buffet könnte jedoch etwas gearbeitet werden und es vielfältiger gestalten. Im Großen und Ganzen jedoch ein sehr schöner Urlaub!

8/10 – Bra

francesco og piemonte Italia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
hotel tranquillo e ben riparato dal vento.
hotel bello e ben attrezzato, ben posizionato e riparato dal vento. raggiungibile anche a piedi il centro commerciale IL mercato e Sharm vecchia. Si mangia bene .

10/10 – Utmerket

David og California

Likte: Renhold, personale og service og romkomfort
On the Beach in Sharm El Sheik
The Hilton Waterfalls is one of the oldest Hiltons in Sharm, but it has one of the best beach/reef locations. The snorkeling off their dock is wondrous and the lounge chair area is well developed. This is not a swimming beach with lots of sandy area (which hardly exists in Sharm), so don't expect that. Egypt has suffered a large drop in tourism because of the problems of the past, but this has created great opportunities for visitors today. Can you imagine the 35 minute trip to the airport is less that 15 USD? The room cost of this hotel is another great bargain. I tend not to enjoy vacations when I have spent so much on the flight and room that everything else seems like wasted money. In Sharm today, the prices are so good that I really enjoyed and didn't stress about the cost.
Svar fra Maria den 13. juli 2017
Dear David, Thank you very much for visiting Hilton Sharm Waterfalls resort and for taking the time to post this review on Expedia.com. We greatly appreciate guest's feedbacks as they are represent a great tool for the continuous improvements. We were very happy to learn that you had an enjoyable time at our resort and that all the services/facilities offered were up to your expectations. We are looking forward to welcoming you back to our resort, hopefully in the near future. Very best regards,

10/10 – Utmerket

Alaeddin og Jerusalem, Palestine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice resort
An excellent place for the family The sea beach needs some improvement specially for swimming
Svar fra Maria den 28. jan. 2017
Dear Alaeddin, Thank you for choosing our resort for your recent holiday in Egypt and for taking the time to post this review. We are very glad that you enjoyed your vacation and that the services and facilities were up to your expectations. We are looking forward to welcoming you back, hopefully very soon. Best regards, Hilton Sharm Waterfalls resort team

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not Hilton standard
Staff were unconcerned and inattentive. My room telephone didn't work, nobody was interested in fixing it, food was awful. The water was shut off for 5 hours without a warning, this was for scheduled maintenance. The standard of cleaning was poor.

10/10 – Utmerket

Demi og Amsterdam

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super leuk hotel
Super leuk hotel! Het eten was iets minder maar voor de rest geweldige animatie voor kinderen en geweldig personeel.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice hotel
Is an excellent resort The stuff very kind the Spa is very good ( a little expensive) The rooms are big and clean
Svar fra Maria den 28. jan. 2017
Dear Guest, Thank you for choosing our resort for your recent holiday in Egypt and for taking the time to post this review. We are very glad that you enjoyed your vacation and that the services and facilities were up to your expectations. We are looking forward to welcoming you back, hopefully very soon. Best regards, Hilton Sharm Waterfalls resort team

8/10 – Bra

Andrea og Firenze

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super consigliato
Siamo appena rientrati. 1 settimana Dal 12 dicembre. Coppia giovane. É un complesso molto bello con 2 spiaggette ed una bella barriera corallina piena di pesci. Ci sono moltissime piscine e tanti bar, centro spa e piccola palestra e discoteche. Non manca niente. L'intrattenimento e la nightlife è interessante. Caratteristica del villaggio: frequentato da un 90% da ucraini e ucraine. Tutti parlano russo ma appena vedono gli italiani diventano super interessati e gentili. Forse ci ritornerei

10/10 – Utmerket

Tigerrrr og Lebanon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel location with beach access, 2 big salt water pools, kids pool, one big fresh water pool, spacious room with porch area, fridge, safe, cable tv, amazing service, buffet breakfast lunch and dinner... Italian restaurant and another restaurant by the salt water pools if u like quick small portion lunch around 5$ each only, not just the price is good but the food is also great and tasty...