8/10 – Bra
Verifisert reisende
25. juli 2019
Likte: Renhold og personale og service
Hilton Waterfalls is a very old hotel, and many of the rooms are really old with bad maintenance, same applies also on the public areas like the Gym and elevator were one of only two elevators in the hotel was out of service all the time. My vacation was in July and the weather was very very hot, still the air conditioning was always turned off during the heating hours in the restaurant and lobby. It felt like eating breakfast and lunch in a Sauna room, we were swimming in our sweat that our clothes get completely wet. The breakfast and lunch hours were always unpleasant. The same applies for the gym, it was a very small room, no air-condition and exercising was a nightmare. No cleaning and bad maintenance of the machines, in several occasions there were kids in the gym playing which was so annoying. The internet is another star down for this hotel. The free internet is only in the public area and it was always very poor, to get internet in the room you have to pay 10$ a day, which is not worth. The cleaning in public area was also very poor, you might see cups in the swimming pools, and public toilets are not clean. Sellers are all around you by the pool and you don’t get any peace of mind.
Despite everything, the stuff working in the hotel are amazing, very nice and concerned fo provide the best service. The room was always clean and decorated with funny figures thanks to mr. Mohammed Ragab. The food always was delicious at dinner time and we had a great vacation anyway
Verifisert reisende
Bodde her 1 natt i juni 2019