Hoteller i Scales Mound

«Noisy»

«Quiet, comfortable, delicious breakfast, and attentive service.»

«Everything was perfectly »

«Our group has stayed in your facility for the past four years around the same time. Our first stay we were so impressed with staff outside area and room conditions. It has been a gradual downhill slide. Upon check-in we were told there was no elevator service and that all rooms on the first floor were taken. Everyone in our group was 70 or older. Fortunately we were all able to maneuver the stairs. Both the snack and drink machines were out of order. Just seemed like an uncared for facility. ...

«Hotel needs updating»

«The is a okay place to stay if needing a bed and that’s it.»

«Convenient location»

«The room had excellent cooling/ventilation, plenty of towels and a very comfortable bed. The pool area was a bit humid, but nothing out of my expectations. The breakfast was decent, with options from boiled eggs to yogurt. Overall, a very nice hotel.»

«We’ve stayed at this property many times.Its the perfect location for us. The restaurant:bar is great and the free breakfast is ok. Staff is great. The problem is the beds are awful! I’ve never experienced a bed so hard and uncomfortable. It was so uncomfortable ,it made for a sleepless night. This is coming from a flight attendant who stays in hotel beds 2-3 times per week for MANY years.»

«The front desk clerk was kind and tried to be helpful. The property and rooms were dirty and run down. We did not use the pool so unable to comment on that.»

«Room had damage to walls, loose floor tiles in the bathroom, water damage on the ceiling in the bathroom, and the thermostat did not control the temperature. For 250 a night I would expect the rooms to be taken care of.»

«The hotel seems to be under construction and not up to snuff. There were strange smells immediately in the lobby. The pool was out of order and this was a big disappointment. The sheets were wrinkled as if someone had just used them or they had sat in a wrinkled pile. There was a rip in the curtains. The bathtub drain did not close to seal the tub so I could not take a bath. It was dirty all around the drain. The shower head had pink gunk on it. The lock on the door was broken. After ...

«Leave out the breakfast and lower the price. The included breakfast was sub par.»

«My experience at this hotel was extremely disappointing. During my stay, I found a cockroach in my room, which made me feel uncomfortable and unable to sleep for the rest of the night. What made the situation even worse was that management completely ignored my messages and failed to follow up or offer any meaningful resolution. Cleanliness and customer service are basic expectations, and this hotel failed in both areas. I would not recommend staying here based on my experience»

«I was very surprised that there was not a complementary breakfast. As I was showering in the morning, I found a washcloth hanging over my shower curtain from a previous person’s stay. As this hotel was connected to a casino when I came home Friday evening from visiting my relatives I had to park significantly far away from the front door of the hotel. That was a safety issue for me.»

«The TV didn't work. There was a long sheet about how to get it working but who has that time? How about using the remote as usual? Every hotel should have blackout drapes but they did not. People moved into next room with a non-stop yipping dog. The stay overall was great but for price these issues need attention.»

«Staff friendly and informative, the food was great. The house was beautiful, clean and comfortable.»

«The included breakfast offered a good variety including hot eggs and sausage, and a waffle maker. It's always nice to have a hot breakfast before a long drive home.»

«The decor was nice and home. Abe the establishment was very clean.»