Hoteller nær Santa Fe Trail

«If you are interested in a luxury hotel, there are better choices. This place is overrun with children, people laying on the floor of the lobby, people in sweats and pajamas hanging out in the bar. It is a newer hotel than some of the beautiful hotels on the plaza, but I will from now on choose to return to the plaza. Valet parking was never an option. Doormen were inattentive and not helpful. Front desk slow and not responsive to concerns. We did have a lovely dinner at 1587 and I hope it will ...

«We liked everything about your hotel. Pretty special, to be down town, so close to everything. My only complaint, would be getting my luggage from the parking garage to the East Tower. Three elevators, and a Sky Bridge. I should have used Valet parking.»

«Great location and very friendly and helpful staff! »

«Great experience! Pedro an Luke are great hosts!»

«The front desk staff was very friendly and helpful, and the restaurant and bar so convenient.»

«Na»

«Breakfast was good. Would have preferred bacon everyday. Grandson wanted waffles. Pool was cold and needed cleaned. Breakfast staff was awesome»

«Understaffed! Total stay-4 nights we did not have our room cleaned at all during our stay, even after requests were made to the staff. Waited over an hour for our room at check-in. Bar/Restaurant was out of several items during our stay. The staff was very friendly, but were limited on how they could help because of poor management. I would not stay here again. »

«Close to everything on Grand»

«Yes»

«Breakfast was amazing. Valet friendly. Front desk travis very helpful »

«Bartenders were exceptional. Very knowledgeable and quick food service.»

«Much better than last time when there was a party going on in the room next door and staff was not attentive»

«I was given an "upgrade" from a two-queen room to a king suite with a king bed and a fold-out bed. I was told blankets and pillows would be delivered so the fold-out would be usable, which, by the way, would require moving furniture to do so. I followed up on blankets/pillows three times, and finally, at midnight, I gave up. The "upgrade" was a lie, and I ended up paying over $400 for a space that was, for all intents and purposes, unusable. Add to that the fact that the entire lobby looked like ...

«Everything was great!»

«The room was rather small, and the sink was not inside of the bathroom area, which made it inconvenient to get ready in the morning while my family slept however, it was clean and conveniently located to where I needed to go»

«Kansas city var nå på senhøsten en litt rolig og stille by. Hotelloppholdet på Sheraton var ganske bra. Bassenget var litt stusselig, men frokost i øverste etasje med buet fasade og panorama utsikt var helt strålende. Å sitte med en utsøkt frokost og få soloppgangen over byen fra vindu som går fra gulv til tak var magisk. Rene store rom og imøtekommende betjening. »

«Homeless sleeping outside hotel. Homeless tents set up across the street. Place rundown and not safe. Didn’t stay»