Dear Kjartan, Thank you very much for your kind review. We are very happy that you appreciated your stay at our property and we hope you will choose to create more memories with us whenever your travels bring you back to Rome. Sincerely, Marta Falasconi Executive Office Coordinator 0512/22/MF

Dear Anders, We would like to thank you for taking the time to share your experience. We do take all comments seriously and appreciate all the feedbacks we receive from our valuable guests. We pride ourselves on delivering a memorable hotel experience during your travels and we are sorry to learn that your expectations regarding your stay at our property were not completely met. We hope to have an opportunity to improve your experience with us whenever your travels bring you back to Rome. Sincerely, Marta Falasconi Executive Office Coordinator 0514/22/MF

Dear Tore, Thank you very much for you kind vote. Feedback from our guests allows us to constantly improve our service. We very much look forward to welcome you back again to our premises for a warm welcome back. Yours sincerely, Public Relations Manager

Dear Anonymous, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. Regarding your kind comment, I regret that we are not be able to satisfy your expectations during your last stay and that our staff didn’t be able to impress you, but has been rude instead. I ensure you that we spend many hours with training both in class and on the job to consent them to understand the importance of customer care, thanks to your kind comment we will reinforce the concept with additional training. In reference to your comment about the room we apologize for what you kindly report to us, I will put a note on your profile to make sure that you will receive adequate accommodation in the future. We very much look forward to welcome you back again to our premises so that we may be given another chance to make you change your opinion. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Parco de' Medici Rome Hotel 0720/15/SP

Dear Rizzo, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation that will help us to improve ourselves, as we understand that with effort and difficulty we succeed to satisfy the needs and the expectations of our honoured guests. Regarding your kind comment about the location I regret that we failed to meet your expectations during your last stay. Our honoured guests choose our hotel as for business as for our famous golf course, but also for who want to visit the Eternal City, that is easily reachable by our shuttle buses, and then desire to relax in our green spaces, terraces, etc. far away from the chaos of the city. We very much look forward to welcome you back again to our premises so that we may be given another chance to make you change your opinion. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Golf Parco de' Medici Hotel & Resort Rome 2829/14/SP

Dear Mr Fisherman, Thank you very much for you kind review. Feedback from our guests allows us to constantly improve our service. I wish to thank you for your kind words of appreciation. Regarding your kind comment about the distance to the city, our numerous shuttle bus connect the hotel with the city centre many time a day. In reference to the golf club, we have the only golf course of 27 holes in all the great ring road, that in other words it is the ring road that surround the entire city; we also are, speaking of the European golf clubs, the nearest to the city centre, which, in this case, is the wonderful Rome. We very much look forward to welcome you back again in the Eternal City so that we may be given the chance to surprise you once more. Yours sincerely, Sara Perone Acting Executive Office Coordinator Sheraton Golf Parco de' Medici Hotel & Resort Rome 0878/14/SP