Hoteller nær Ridgway handelskammer

«The hotel has no front desk. You were supposed to recieve a code to the door of your room on a sms prior to check in, but we did not recieve any. This service does not work if you have a foreign phone number. Ended up standing out in the cold for one hour before We recived a code»

«LOVED my room! Place has a spa feel to it. Everyone was so helpful and they have many amenities! I regret not getting a massage but it was a quick stay! Planning on coming back soon!»

«Room was super cute and very clean. Enjoyed the fire pit too. A little out of the main town do it was quiet and peaceful.»

«This property's management is obviously more concerned about making a buck that providing any sort of customer service. Due to a wildfire in the area, I called the day of our check-in to request a cancellation or rebook to a different date. The highway leading into Ouray was closed and law enforcement was urging people to stay away. I was told that as I booked through Expedia it was impossible to change the reservation and that they had a clear policy of no refund less than 14 days out. I ...

«Good location. Within walking distance to everything.»

«Beautiful hotel with great ambiance. Owner was wonderfully helpful and informative. Quiet comfortable bed and room»

«The St. Elmo is under renovation. We were upgraded to a first floor suite which was nice. However, our stay was not as pleasant as the previous year because there was no breakfast included ... not even coffee in the morning. Last year there was a marvelous breakfast, but because the hotel is under renovation, the dining area was not available. I expect that everything will be outstanding once the renovation is complete.»

«The manager was very helpful at first. Then when we found the toilet in our room running constantly and not able to be flushed, he became almost completely unhelpful. He acknowledged that he knew about the toilet but there was nothing he could do. Finally, when pressed he said there was one other room that he could give us with 2 queen beds. The room was okay but smelled very stale, musty and old. The carpets were nasty. The hot tubs outside were not hot. When we went to check out the ...

«Amazing customer service, wonderful attention to detail, historical charm, and loved the spa and restaurant! The treats in the room are a nice touch. Great location »

«The person at check-in was too busy looking at their phone to acknowledge us. We finally had to ask if we needed to call the number listed on the back of the computer for help. Then gave us a hard time about checking in early when it was already 3:00, not crowded, and rooms available. Also asked if there were places to sit outside and he said no when both floors have chairs outside to look at the sights. Also outside needs some attention with dead plants or overgrown plants. He was not ...

«Stayed at River View Lodge — unfortunately, I wouldn’t recommend it. The rooms had a strong musty smell, likely because of the carpet and the lack of sunlight/airflow into the rooms, which made it feel like they never fully dried out. The pool and hot spring tubs were definitely the highlight of the hotel. If you do decide to stay, I’d recommend requesting a room closer to the pool area. We also had several issues with the staff due to being given incorrect information multiple times, and the ...