Hoteller nær Ridgway Railroad Museum

«Here's the updated version: --- **A clean, comfortable stay in Ridgway, CO** Chipeta Lodge was a great find in Ridgway. We stayed in a one-bedroom suite with three people and a dog, and it worked out great. It's an older property, but it's been kept very clean and well-maintained. Beds and pillows were comfortable, with plenty of room to spread out. Staff couldn't have been more accommodating, the pool was lovely, and towels were always well-stocked. One note: the sofa bed room has blinds ...

«The hotel has no front desk. You were supposed to recieve a code to the door of your room on a sms prior to check in, but we did not recieve any. This service does not work if you have a foreign phone number. Ended up standing out in the cold for one hour before We recived a code»

«Nea»

«Great place to stay, welcoming»

«This property's management is obviously more concerned about making a buck that providing any sort of customer service. Due to a wildfire in the area, I called the day of our check-in to request a cancellation or rebook to a different date. The highway leading into Ouray was closed and law enforcement was urging people to stay away. I was told that as I booked through Expedia it was impossible to change the reservation and that they had a clear policy of no refund less than 14 days out. I ...

«Good location. Within walking distance to everything.»

«Such an adorable place to stay. We loved it, no complaints!»

«One hot tub, of two was working. The room, while clean, needed some updating. Window treatments were not properly working. The television was not working. Hair dryer was not working. Cleaning staff were very helpful, when asked for extra soaps, towels, and coffees. The setting is idylic and picturesque.»

«Beautiful hotel with great ambiance. Owner was wonderfully helpful and informative. Quiet comfortable bed and room»

«Amazing customer service, wonderful attention to detail, historical charm, and loved the spa and restaurant! The treats in the room are a nice touch. Great location »

«The manager was very helpful at first. Then when we found the toilet in our room running constantly and not able to be flushed, he became almost completely unhelpful. He acknowledged that he knew about the toilet but there was nothing he could do. Finally, when pressed he said there was one other room that he could give us with 2 queen beds. The room was okay but smelled very stale, musty and old. The carpets were nasty. The hot tubs outside were not hot. When we went to check out the ...

«The person at check-in was too busy looking at their phone to acknowledge us. We finally had to ask if we needed to call the number listed on the back of the computer for help. Then gave us a hard time about checking in early when it was already 3:00, not crowded, and rooms available. Also asked if there were places to sit outside and he said no when both floors have chairs outside to look at the sights. Also outside needs some attention with dead plants or overgrown plants. He was not ...

«This was such a beautiful, historic property and the location is perfect. Walking distance to everything in Ouray!»

«We had never visited Ouray and were looking forward to it. We booked our room and when we arrived to check in, the staff pointed to a Kiosk right there in the lobby to check ourselves in. After doing so, we were told our room was 'across the street' on the back side of their second building . Stone driveway... potholes, difficulty parking as the "lot" was small and very close to the building next to it - I had difficulty even turning my truck around in the parking area. We saw the ...

«I like the old school feel the property has. Upon arrival we were told that the property was under new ownership and things were different. We needed to wait until exactly 2pm to check in and could not use the amenities until we checked it. This was different for the past.»