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Anmeldelser av The Swan House by Heimaleiga

3.5 out of 5
The Swan House by Heimaleiga
Lindargata 34-36, Reykjavik

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 440 av totalt 634 anmeldelser." "
Rangering på 8 − Bra. 168 av totalt 634 anmeldelser." "
Rangering på 6 − Grei. 17 av totalt 634 anmeldelser." "
Rangering på 4 − Dårlig. 3 av totalt 634 anmeldelser." "
Rangering på 2 − Forferdelig. 6 av totalt 634 anmeldelser." "

9,4/10

Renhold

9,4/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Linda

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Best wishes, Kristina, Heimaleiga team den 9. jan. 2024
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Vi likte nærheten til sentrum. Leiligheten var liten, men hadde et OK kjøkken, slik at vi kunne tilberede frokost, og eventuelt andre måltider. Sengen var komfortabel, men vi hadde likevel problemer med å sove grunnet støy fra lufteanlegget.
Bodde her 6 netter i august 2019
Svar fra Ieva den 1. sep. 2019
Dear Guest, Thank you for your feedback, we greatly appreciate it. Hopefully, we will have a chance to hot you again. Kind regards, The Swan House team

10/10 – Utmerket

Mie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Koselig leilighetshotell med super beliggenhet! Stille og fredelig med kort vei til det meste. Hyggelig, serviceinnstilte ansatte i resepsjonen! Hit kommer vi gjerne tilbake:)
Bodde her 3 netter i mars 2019
Svar fra The Swan House Team den 29. mars 2019
Dear Mie, Thank you for staying with us at the Swan House and sharing your experience with other travelers. We are glad you enjoyed your holiday and hope to host you again in the future. Kind regards,

10/10 – Utmerket

Terje

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i februar 2019
Svar fra Romana den 22. feb. 2019
Dear Terje, Thank you for your lovely feedback. We really appreciate it. Hopefully, see you again Kind regards, The Swan House Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk plass :)
Bodde her 4 netter i januar 2019
Svar fra Romana den 21. jan. 2019
Thank you for your lovely feedback. We really appreciate :)

10/10 – Utmerket

Martha

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert hotel med topp service
Veldig fint hotel, hyggelege personale i front desk, resturant og spa området. Sentralt og veldig bra på alle måta. Vil gjerne hit igjen og kan absolutt anbefale det.
Bodde her 3 netter i november 2018

10/10 – Utmerket

Goerild

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Første gang på Island
Et svært gunstig beliggende, hyggelig hotel. Særdeles hjelpsom og imøtekommende personale, vi følte oss svært godt mottatt og tatt vare på.. Anbefales på det varmeste!
Bodde her 5 netter i oktober 2018

10/10 – Utmerket

Viggo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super plass
Veldig bra sted å bo.
Bodde her 4 netter i mai 2017

8/10 – Bra

Kjersti

Likte: Personale og service og romkomfort
Betjeningen var veldig hyggelige og hjelpsomme, men rengjøringen noe tvilsom. Gulvet ble ikke vasket på en uke og det er for lite. Det var heller ikke lagt opp til at man kunne vaske selv.

10/10 – Utmerket

Inga

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice rooms
Perfekt for 4 friends who wanted to stay together. Cooking fasilities was great!

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Greit apparatement midt i sentrum
Brukte rommet bare til avslapning og om nettene.Reint og lite støy

8/10 – Bra

Hans Chr

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Herlig påske på Island. Hotellet ligger midt i smørøyet og har store og luftige rom. Ligger i en rolig sidegate kort vei fra handlegata. Anbefales!

8/10 – Bra

Ettore

Reiste med familie, Reiste med en gruppe
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Ottima posizione, si trovva in una parallela della via principale. Monolocale molto carino, ma il pavimento non era troppo pulito. C è un deposito bagagli se si arriva prima del ceck in
Bodde her 4 netter i februar 2024
Svar fra Kristina den 26. apr. 2024
Thank you for the time spent with us on our property. Looking forward to hosting you again in future!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

10/10 – Utmerket

Rajneesh

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Best wishes, Kristina, Heimaleiga team den 9. jan. 2024
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

10/10 – Utmerket

Elizabeth

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property was perfect for a quick stay in Iceland!
Bodde her 2 netter i november 2023
Svar fra Best wishes, Kristina, Heimaleiga team den 9. jan. 2024
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

2/10 – Forferdelig

Stephany

Reiste med partner, Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is a scam. Beware before booking. We arrived at the swan house and our room was fully occupied. We waited hours in the lobby for an email from the hotel. The hotel workers said this happens consistently. We all had to find new hotel rooms. Note that Expedia is not helping and will not do anything because their customer service says they can’t do anything if hotels scam you. I would not book with Expedia in the future. We are also fairly certain the ‘excellent’ reviews for this hotel are fake. Expedia has also refused to post our valid review multiple times.
Bodde her 2 netter i oktober 2023
Svar fra Best wishes, Kristina, Heimaleiga team den 9. jan. 2024
Dear StephanyThank you for the time used to write us this review. We sincerely value your opinion. We always strive to leave feelings in our guests for as great an experience as possible. Our team appreciates the feedback . Apologies for the inconvenience faced... We are definitely not scammers, your reservation was mistaken, as we were fully booked, therefore unfortunately we asked you to cancel. We have sent you lot of messages however we did not receive a response from you. We have our Gmail and phone number stated, so why did you not call? Perhaps we could have assisted you with another available accommodation in downtown.We hope to host you someday but this time with a success, so you can experience what a lovely property we are.I hope you have a lovely day / night!

2/10 – Forferdelig

Sin yee

Bodde her 3 netter i oktober 2023
Svar fra Best wishes, Kristina, Heimaleiga team den 9. jan. 2024
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

10/10 – Utmerket

P Whitney

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2023
Svar fra Kristina den 26. apr. 2024
Thank you for the time spent with us on our property. Looking forward to hosting you again in future!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

2/10 – Forferdelig

Heidi

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We had a terrible experience, unfortunately. We tried to change our booking, one week before we were scheduled to arrive. We were bounced between Expedia and Swan House, each company blamed the other for the problem, and in the end we were charged for the extra day, even though we did not check in until a day later. We still don't have our money back, now almost six weeks after our trip. Once at the property, the shower drain was clogged and overflowed into the bathroom. We called for maintenance, but no one ever came. Too bad because was otherwise a great location and cute room.
Svar fra Kristina den 26. apr. 2024
Thank you for the time spent with us on our property. We sincerely value your opinion. We cannot modify reservations from our side, as you have used Expedia as your booking channel. Not really bouncing, since we always are eager to approve changes if we have availability to do so to comfort our guests. Our team always wants to provide our guests with as great an experience as possible. Looking forward to hosting you again in future!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

10/10 – Utmerket

Melissa

Reiste med familie
Likte: Fasiliteter
The property was in a great location and the instructions for entering the property were very clear. The coffee was nice and the kitchenette had what we needed. There is plenty of parking and save yourself the hassle and download the Parka App. Parking is FREE after 1800 until 0900 even on the street this property is on (P2). We could have saved ourselves 20mins trying to figure that out and it would have been a much smoother check in process. The bed was comfortable and the shower is great.
Bodde her 2 netter i september 2023

8/10 – Bra

Parveen

Likte: Romkomfort
Great space but a few issues
The rooms were nice but there was a lot of problems. The staff meant to be attebtive but there is no onsite support and they can be slow to respond. There was only 2 pillows per room and those pillows were way too soft. Also no microwave or toaster.
Bodde her 2 netter i september 2023

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og romkomfort
Bodde her 2 netter i september 2023

10/10 – Utmerket

Kathryn

Bodde her 3 netter i september 2023

10/10 – Utmerket

Mittal

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay with close location to downtown.
Bodde her 3 netter i august 2023

10/10 – Utmerket

Jennifer

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We were very pleased with the condition of property and cleanliness. A couple blocks from downtown so very manageable and we didn’t have trouble finding parking but you do have to pay with the app. Only issue we had was the back door to fire escape didn’t lock. We tried to get it fixed in our time there but it wasn’t. We stayed for 3 nights and felt completely safe so we didn’t make a huge issue when nobody came to fix.
Bodde her 3 netter i august 2023

10/10 – Utmerket

Ulla Maija

Likte: Renhold og overnattingsstedets bygg og tilstand
Easy access with a code to the building & apartment doors. Much bigger room than I thought, we loved it.
Bodde her 2 netter i juli 2023

10/10 – Utmerket

anthony

Likte: Renhold og romkomfort
Bodde her 2 netter i august 2023

10/10 – Utmerket

Michelle

Bodde her 4 netter i juli 2023

10/10 – Utmerket

Monica

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juni 2023

8/10 – Bra

Stéphane

Likte: Renhold og romkomfort
Confortable
hotel bien situé et calme
Bodde her 1 natt i februar 2020
Svar fra Team of Ylma Apartments&Hotels den 19. mars 2020
Dear Stéphane, Thank you for staying at The Swan House Hotel by ylma and for sharing your feedback with other travelers. We are glad you enjoyed your vacation and we hope you choose us again if you come back to Reykjavík. Best regards, Team of Ylma Apartments&Hotels

10/10 – Utmerket

Heather

Bodde her 1 natt i mars 2020
Svar fra The Swan House Team den 30. apr. 2020
Dear Heather, Thank you for staying with us at the Swan House and sharing your experience with other travelers. We are glad you enjoyed your holiday and hope to host you again in the future. Kind regards,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020
Svar fra Team of Ylma Apartments&Hotels den 9. mars 2020
Dear Guest. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards,

8/10 – Bra

Bob

Likte: Personale og service og romkomfort
Likte ikke: Renhold
Bodde her 7 netter i februar 2020
Svar fra Team of Ylma Apartments&Hotels den 8. mars 2020
Dear Bob, Thank you for staying at The Swan House Hotel by ylma and for taking the time to share your feedback with other travelers. We are ahppy you enjoyed your stay with us and we hope you choose us again if you come back to Reykjavík. Best regards, Team of Ylma Apartments&Hotels

10/10 – Utmerket

Hucknall

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a room with a sitting area and kitchen. Idea for self catering in this expensive city. This is a two minute walk from the Main Street of the city with bars, restaurants and shops. Also the same distance from the pick up for all of the excursions.
Bodde her 5 netter i februar 2020
Svar fra Team of Ylma Apartments&Hotels den 8. mars 2020
Dear Hucknall, Thank you for staying at The Swan House Hotel by ylma and for sharing your impressions with other travelers. It is lovely to hear you enjoyed the central location of our property and we hope we will have the chance to host you again in the future. Kind regards, Team of Ylma Apartments&Hotels

10/10 – Utmerket

GLORIA R

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excelente alojamiento
Excelente ubicación, buena alternativa para larga estadía. Cómoda habitación con pequeña cocina bien dotada. Pequeño por lo qué la atención es más personalizada, están pendientes para apoyarlo con los tours o recados.
Bodde her 5 netter i februar 2020
Svar fra Michał den 7. mars 2020
Dear Gloria, Thank you for staying with us and for sharing your experience with other travelers. We are very glad to read that you found our property well equipped and well located. We are looking forward to seeing you once again! :) Kind regards, Team of ylma Hotels&Apartments

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Really great hotel. Walking distance to all the shopping and restaurants. The front desk staff took their time checking us in and offering suggestions for where to eat. The room was wonderful and very clean. Highly recommend.
Bodde her 1 natt i februar 2020
Svar fra Team of Ylma Apartments&Hotels den 5. mars 2020
Dear Andrew, Thank you for staying at The Swan House Hotel by ylma and sharing your impressions with other travelers. We are happy to hear you appreciated the courtesy of our staff and you enjoyed the central location of our property. We hope you choose us again if you come back to Reykjavík. Kind regards, Team of Ylma Apartments&Hotels

10/10 – Utmerket

Eriko og japan

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The staff were also very kind and comfortable. Room facilities were also perfect. The location was very good and I could walk around the city a lot. Also, it was very close to the sea, so I was able to enjoy a stroll while watching the beautiful scenery.
Bodde her 3 netter i februar 2020
Svar fra Michał den 4. mars 2020
Dear Eriko, thank you for staying with us at The Swan House by Ylma and sharing your feedback with other travellers! We are very glad to hear that you found our staff very kind, and that the room amenities has met your expectations! It was a pleasure hosting you, and we hope you will stay with us again in the future! Best regards, Team of Ylma Apartments & Hotels

10/10 – Utmerket

Dagmar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020
Svar fra Michał den 6. mars 2020
Dear Dagmar, Thank you for staying with us and for sharing your experience with other travelers. We are glad that you had a great stay and we look forward to seeing you again. :) Kind regards, Team of ylma Hotels&Apartments

10/10 – Utmerket

Lindsey

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020
Svar fra Ieva den 28. feb. 2020
Dear Lindsay, We are delighted to hear you have had a wonderful stay at The Swan House Hotel by ylma. We hope we will have a chance to host you again in the future. Kind regards, Team of Ylma Apartments&Hotels

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The desk manager Was super helpful! She gave us great recommendations for dinners and helped with our Northern Lights tours re pickup and rescheduling.
Bodde her 3 netter i februar 2020
Svar fra Ieva den 26. feb. 2020
Dear Guest, We are delighted to hear you have had an amazing time at The Swan House Hotel by Ylma. We are really happy you found our team to be helpful with great tips for best dinner spots and tours. We hope you will choose to stay with us again in the future. Kind regards, Team of Ylma Apartments&Hotels

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
These are lovely little apartments, very modern and equipped for self-catering. Comfortable beds, large bathroom, kitchen with fridge and glass-topped burners with good quality pans, cutlery, and crockery. French press and also a jar of coffee and individual creamers in the fridge, best coffee I had during my 12 day stay. Another property had a French press but no coffee, and it as not worth buying coffee for a short stay. We only stayed one night, our last before flying out. Was more expensive than any of our other stays, but was the lowest price I could find on a Friday night for a one-night stay. Reception staff very helpful, hotel is right in middle of main shopping district including a Bonus supermarket in easy walking distance.
Bodde her 1 natt i februar 2020
Svar fra Team of Ylma Apartments&Hotels den 23. feb. 2020
Dear Guest, Thank you for staying at The Swan House and taking the time to share your experience with other travelers. We are glad to hear you enjoyed the amenities provided and you found the property well-located. It is also wonderful that our staff left a good impression on you. We hope you choose us again if you come back to Reykjavík. Kind regards, Team of Ylma Apartments&Hotels

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The location is perfect!! This hotel is near by main street, so you can easily access to famous restaurant, bakery, tour bus stop which is pickup point, and so many kind of gift shop. So I could enjoy with simple stay plan. The service is not too much, but it’s also enough. You can use the refrigerator, bath towel, laundry. The room doesn’t have teeth brush, shampoo and conditioner, room shoes, so you have to prepare them. But room is very clean and there are cute furniture. During my stay, I always go out to the tour or sightseeing. So this service and value is very comfortable to enjoy the staying in Iceland.
Bodde her 2 netter i februar 2020
Svar fra The Swan House Team den 22. feb. 2020
Dear Guest, Thank you for staying with us at the Swan House and sharing your experience with other travelers. We are glad you enjoyed your holiday and hope to host you again in the future. Kind regards,

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a great stay at Swan House! Our room was large and very quiet. It was great to have the kitchenette so we could make coffee and breakfast in the morning. The bed was incredibly comfortable. The hotel is a short walk from the main street. Highly recommend!
Bodde her 4 netter i februar 2020
Svar fra The Swan House team den 20. feb. 2020
Dear Guest, Thank you for staying with us at the Swan House and sharing your experience with other travelers. We are happy to heat that you enjoyed your holiday and hope to host you again in the future. Kind regards,

10/10 – Utmerket

Patricia R

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel in convenient area.
Great location. Clean and comfortable. Has small kitchenette. Very happy with this hotel.
Bodde her 1 natt i februar 2020
Svar fra Elisa den 15. feb. 2020
Dear Patricia, Thank you for sharing your experience at the Swan House. We are glad you liked the hotel and enjoyed your time with us. We hope we will see you again if you come back to Reykjavik. Best Regards Team of Ylma Apartments&Hotels

10/10 – Utmerket

Catherine og Reykjavik

Likte: Renhold og fasiliteter
Great little hotel in a fab location. The reception staff were super helpful, would definitely recommend this place
Bodde her 4 netter i februar 2020
Svar fra The Swan House Team den 15. feb. 2020
Dear Catherine, Thank you for staying with us at the Swan House and sharing your experience with other travelers. We are glad you enjoyed your holiday and hope to host you again in the future. Kind regards,

10/10 – Utmerket

Rebecca

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2020
Svar fra Ieva den 12. feb. 2020
Dear Rebecca, We are delighted you had a great stay at The Swan House Hotel by ylma. We hope you will choose to stay with us again in the future. Kind regards, Team of Ylma Apartments&Hotels

10/10 – Utmerket

Grétar

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Frábær gisting
það voru ferðalangar frá Þýskalandi á mínum vegu og þau voru mjög ánagð með dvölina. Góð rúm góður og vel útilátinn morgunnverður. þetta vöru tnenn pör og bæði jafn ánægð. Góð þjónusta allt mjög herinnt og fínnt. Við þökkum kærlega fyrir okkur.
Bodde her 4 netter i februar 2020
Svar fra Ieva den 15. feb. 2020
Dear Grétar, Thank you for staying with us at The Swan House Hotel by Ylma and sharing your experience with other travellers. We are glad you enjoyed your stay and hope to host you again in the future. Kind regards, Team of Ylma Apartments&Hotels

8/10 – Bra

Verifisert reisende

Likte: Renhold og fasiliteter
Bodde her 3 netter i februar 2020
Svar fra Team of Ylma Apartments&Hotels den 11. feb. 2020
Dear Guest, Thank you for sharing your feedback with other travelers. We are glad you enjoyed your stay and we hope we will have the chance to host you again in the future. Kind regards, Team of Ylma Apartments&Hotels

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og fasiliteter
Perfekt. Lage, Ausstattung, Personal. Alles. Ich hab mich sofort wohl gefühlt
Bodde her 4 netter i januar 2020
Svar fra The Swan House Team den 1. feb. 2020
Dear Guest, Thank you for taking the time to review your stay with us at The Swan House. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Kind regards,

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bekväm och modern hotellägenhet i centralt läge
Modern hotellägenhet i centralt läge. Perfekt för en liten familj, men inte optimal för kollegor att dela då gemensamma utrymmen utanför lägenheten är begränsad. Rent rum med alla bekvämligheter som tänkas (hårtork, pentry med porslin, bestick, glas etc). Personalen är väldigt behjälplig.
Bodde her 2 netter i januar 2020
Svar fra The Swan House Team den 31. jan. 2020
Dear Guest, Thank you for your feedback about your stay at the Swan House! We are happy to hear that you liked the location of our property and thought that our staff was helpful. We hope we will have a chance to host you again in the future Kind regards,