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Anmeldelser av voco Reading, an IHG Hotel

4 out of 5
voco Reading, an IHG Hotel
Select Car Leasing Stadium, Reading, England

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 587 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 303 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 76 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 27 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 1003 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold
Weekend i Reading
** Hadde bedt om en dobbelseng. Uten garanti selvfølgelig. Ble ikke imøtekommet. ** Fikk rom. Det var flekker på tepper noen så ut som blod flekker. Utrolig at rengjøringspersonell ikke ser det og ikke supervisor heller? Man leier ikke ut et slik rom uten at det blir gjort rent. ** Klagde og fikk nytt rom. Greit men hvorfor er badet for handikap? Kanskje alle er slikt? ** Oppdaget senere at det var flekker på gardinene. Gadd ikke å klage og bytte igjen. ** Har skjønt at hotellet brukes mye til konferanser samt fotball fans til Reading FC idet hotellet er en del av stadion komplekset. ** God frokost og hyggelig betjening. ** Deilig å kunne ta et økt i oppvarmet basseng + jacuzzi. Hyggelig folk. ** Deler av garderoben og hotellet trenger oppussing. Litt langt fra flyplassene Heathrow og Gatwick. Greit til London men Reading har gode togforbindelser.
Bodde her 4 netter i januar 2018
Svar fra Stefanie den 29. jan. 2018
Thank you for your review.

8/10 – Bra

Mikael og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect stay after a late Reading game
Perfect stay after a late Reading game

10/10 – Utmerket

Joakim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

geir og norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good
The best hotel i have lived in on my many trips to England.

8/10 – Bra

Tommy Strøm og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra hotell
Bra hotell og god service. Perfekt beliggenhet hvis man skal se fotballkamp, og ikke like gunstig beliggenhet hvis man ønsker pubkveld på byen

8/10 – Bra

Joe

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Le An Guan | Front Office Manager den 14. mai 2024
Hi Joe, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the near future. Kind Regards

10/10 – Utmerket

Oleksandr

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay
Bodde her 1 natt i april 2024
Svar fra Le An Guan | Front Office Manager den 22. apr. 2024
Hi Simon, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the near future. Kind Regards

8/10 – Bra

patricia

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Good location
Bodde her 1 natt i april 2024
Svar fra Le An Guan | Front Office Manager den 22. apr. 2024
Hi patricia, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welco

10/10 – Utmerket

James

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For those of you from the USA, just round the corner from the hotel is a Costco, and you can use your US membership card for the best gas prices ! The hotel was clean, spacious, and great. Would stay here again without hesitation
Bodde her 1 natt i april 2024
Svar fra Le An Guan | Front Office Manager den 22. apr. 2024
Hi James, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Emma

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent! Spotless room , comfortable beds and polite staff .
Bodde her 1 natt i mars 2024
Svar fra Le An Guan | Front Office Manager den 31. mars 2024
Hi Emma, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

thomas

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel will stop there again
Bodde her 1 natt i mars 2024
Svar fra Le An Guan | Front Office Manager den 22. mars 2024
Hi thomas, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Slobodan

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The room was very spacious
Bodde her 1 natt i februar 2024
Svar fra Le An Guan | Front Office Manager den 9. mars 2024
Hi Slobodan, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Kirit

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Le An Guan | Front Office Manager den 9. mars 2024
Hi Kirit, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 – Grei

Adaeze

Bodde her 2 netter i februar 2024
Svar fra Le An Guan | Front Office Manager den 22. mars 2024
Hi Adaeze, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel, I would recommend
We had an excellent stay and everything was fine during our time at the hotel. Leon was super helpful and all the staff we encountered had good customer service. Hotel was clean, breakfast was good with different options and rooms were spacious. We will definitely be back.
Bodde her 1 natt i februar 2024
Svar fra Le An Guan | Front Office Manager den 9. mars 2024
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

jaSMINE

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
great room but take a book as the tv is poor
really quiet rooms with proper blackout curtains,very good beds and spacious layout.Personally I rather have a walk-in shower,not a bath with shower over. One minus point-the tv channels are few and mostly rubbish,as is the radio-no radio 6 ?is this the dark ages?
Bodde her 1 natt i februar 2024
Svar fra Le An Guan | Front Office Manager den 9. mars 2024
Hi jaSMINE, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Should you visit us again in the future, you can always contact us regarding your stay preferences, we want to make sure you have a really comfortable stay. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Fco Borja

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Le An Guan | Front Office Manager den 9. mars 2024
Hi Fco Borja, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Alison

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Great property. Lovely staff and excellent breakfast. Out of centre location
Bodde her 1 natt i februar 2024
Svar fra Le An Guan | Front Office Manager den 9. mars 2024
Hi Alison, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Le An Guan | Front Office Manager den 9. mars 2024
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 – Grei

Chris

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
I selected hotels with a swimming pool and this property came up in a search. £111 for a standard double room.. which I was prepared to pay as it had a nice looking pool. On arrival however it transpired that the pool and spa were closed for refurb! The receptionist took pity and 'upgraded' my room but the shower was old and grubby and not very powerful at all. Felt a bit duped by the whole experience. Raised my concerns on checking out and had to wait a while for the manager to come.. who said she could only refund the extra £15 I paid for breakfast. Tbf the breakfast was really good, but all in all disappointed that A) it was listed as having a pool and B) cost that much for a grubby shower and no swimming pool. Unlikely to return
Bodde her 1 natt i januar 2024
Svar fra Le An Guan | Front Office Manager den 7. feb. 2024
Hi Chris, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I do apologize that your recent stay did not meet your expectation based on the low scores given.I can inform you that our Leisure club Facilities have been advertised for refurbishment 2 months prior before we started the refurbishment. I do apologise you were unable to make use of it during this time. I do hope that you will give us another opportunity in the future to make use of our newly refurbished facilities. Again, thank you for your feedback and recent stay and I hope that we can welcome you back in the future and give us the opportunity that your recent stay was a exception. Kind Regards

10/10 – Utmerket

claire

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking was easy. Friendly staff and lovely clean rooms. Great breakfast.
Bodde her 1 natt i januar 2024
Svar fra Le An Guan | Front Office Manager den 28. jan. 2024
Hi claire Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Rachel

Excellent
Very nice hotel. The room was very large and comfortable, would happily stay again.
Bodde her 1 natt i januar 2024
Svar fra Le An Guan | Front Office Manager den 28. jan. 2024
Hi Rachel, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Louise

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Reception staff very friendly and helpful. Room spacious, clean, comfortable
Bodde her 1 natt i januar 2024
Svar fra Le An Guan | Front Office Manager den 22. jan. 2024
Hi Louise, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 – Forferdelig

Mohamed

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Horrible staff they laying that they have swimming pool when they took our money then they told us that swimming pool is not available very expensive too please don’t waste your money
Bodde her 1 natt i januar 2024
Svar fra Le An Guan | Front Office Manager den 22. jan. 2024
Hi Mohamed,Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I do apologize that your recent stay did not meet your expectation based on the low scores given.I can inform you that our Leisure club Facilities have been advertised for refurbishment 2 months prior before we started the refurbishment. So unless this was something you missed at the time of reservation.It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that we can welcome you back in the future and give us the opportunity that your recent stay was a exception. Kind Regards

10/10 – Utmerket

Helen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Le An Guan | Front Office Manager den 22. jan. 2024
Hi Helen, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 22. jan. 2024
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 22. jan. 2024
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Hyun

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Stay
Great stay. It is very comfortable in a quiet location.
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 22. jan. 2024
Hi Hyun, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 – Bra

Marius

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was amazing
Bodde her 2 netter i desember 2023
Svar fra Le An Guan | Front Office Manager den 22. jan. 2024
Hi Marius, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. This will certainly be forwarded to the individual. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good
Good stay overall However the pool and changing rooms are were a disappointment. The changing rooms stank and are really outdated , jacuzzi was closed. Breakfast was nice Reception staff v helpful
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. I want to inform you that our leisure club facilities will be starting its refurb in January and we are very excited to have our grand opening in April as well. The team at voco wish you a lovely Christmas holidays, and also a Happy New Year,Kind Regards

10/10 – Utmerket

Maria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great overnight stay
Lovely clean and comfortable hotel. Staff extremely friendly and helpful. Good food and highly recommend the cottage pie! Special thanks to Roman and the young lady from Brazil whose name we sadly didn’t get!
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Maria, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. The team at voco wish you a lovely Christmas holidays, and also a Happy New Year,Kind Regards

6/10 – Grei

Kamal

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
OK as a business hotel.
A business hotel in a quite an isolated position. Its a tidy hotel, the room was very large and the staff were friendly but I had a few major issues.. the toilet did not flush (at all!); room service took 1hr and 20 mins and some of the bedding didnt smell too fresh.
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Kamal, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 – Utmerket

Michael

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, nice room, unfortunately the location is not the best but if you have a car the main shopping area of reading is only a 9 min drive. I would stay again, the man who checked us in Jan or Yan was very nice and professional
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Michael, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. It is always great to have staff mentioned by guests! This will certainly be forwarded to the individual.Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 – Forferdelig

Nigel

Likte: Renhold
Likte ikke: Personale og service og romkomfort
very bad experience
stayed here many times and always good but this time it has gone down hill and staff did not care for their regular customers. there was a massive party in the first floor wigh hundreds of people and the noise from 10pm to 4am was ao loud we xould not sleep at all our room was right next door to the party where that room should not be hired, must better service at hilton or crown plaza
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Nigel, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 – Utmerket

Laura

Bodde her 3 netter i november 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Laura, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Jasber

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel, good sizes rooms and extremely comfortable with amazing staff they cannot do enough to make your stay enojoyable. I would highly recommend.
Bodde her 1 natt i desember 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Jasber, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Mr Adam

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i november 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Mr Adam, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

8/10 – Bra

Iain

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, friendly check in and helpful. Parking was spot on. Ideal location for getting around. Only part i found awkward was breakfast. Staff were not as friendly, and when asked our room number they were saying it wasn't there. This was sorted by reception but i found the restaurant staff a little bit abrupt. Overall a great stay though.
Bodde her 2 netter i november 2023
Svar fra Le An Guan | Front Office Manager den 30. nov. 2023
Hi lain, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. I do apologise that you had some issues with staff at the food & beverage team, let me assure your feedback has been forwarded to the relevant department.Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 – Forferdelig

Chris

Bodde her 1 natt i november 2023
Svar fra Le An Guan | Front Office Manager den 26. des. 2023
Hi Chris, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

10/10 – Utmerket

gavin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great
Really comfy beds.... all staff wonderful - from front desk , to resturant..
Bodde her 3 netter i november 2023
Svar fra Le An Guan | Front Office Manager den 30. nov. 2023
Hi gavin, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Gavin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I forgot how much I enjoy staying here.
A very relaxing stay. The suites are just a relaxing home-from-home. All the staff friendly and helpful from the bar to the resturant to the night manager. All went the extra mile. Helpful they now have electric car chargers in the car park. Had a wonderful night at Cilantro's resturant with friends. Great food and ambience. I'm not normally a breakfast person - but the buffet and breakfast room is lovely....
Bodde her 4 netter i november 2023
Svar fra Le An Guan | Front Office Manager den 19. nov. 2023
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
1st class accommodation
Excellent accommodation 1st class service with obliging staff. Luxury bedroom with comfortable beds. Good selection of food for the breakfast buffet with additional choices to accommodate any dietary requirements. Will definitely return for another visit. 5*
Bodde her 1 natt i november 2023
Svar fra Le An Guan | Front Office Manager den 6. nov. 2023
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Rochus

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i november 2023
Svar fra Le An Guan | Front Office Manager den 6. nov. 2023
Hi Rochus, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

William

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast is so good so taste
Bodde her 7 netter i oktober 2023
Svar fra Le An Guan | Front Office Manager den 30. okt. 2023
Hi William, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

6/10 – Grei

Moureen

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I would like a refund for at least half the price because the spa very unkept and swimming handle was almost falling off which was a hazardous!! I was unable to use the spa for that reason and I felt cheated. To add the jacuzzi was also not work I mean the whole spa experience was non existence for those reasons.
Bodde her 1 natt i oktober 2023
Svar fra Le An Guan | Front Office Manager den 30. okt. 2023
Hi Moureen,Thank you for choosing voco and for taking the time to provide feedback about your experience at voco READING.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.The only positive thing i can say is that towards the end of the year we are looking to have our leisure club refurbished. After this we expect it to bring a much more improved product and improve our guest experience as well.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind Regards

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Le An Guan | Front Office Manager den 30. okt. 2023
Hi Anonymous, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

2/10 – Forferdelig

Jatinder

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Complaint Ignored
Ruined my 5 years birthday! The hotel was old and the service awful. All the facilities are old and breakfast was slow and machines weren't even working to get a coffee. To get anything vegetarian took 30mins. Awful service all around and if I could get my money back I would! Then complained to Le An Guan Front Office Manager and my complaint has been totally ignored.
Bodde her 1 natt i oktober 2023
Svar fra Le An Guan | Front Office Manager den 19. nov. 2023
Hi Jatinder, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. I would like to apologise that we did not meet your expectations during your recent stay with us. Let me assure you that your feedback has been forwarded to the relevant department to improve our services. It was great to serve you at our property. Again, thank you for your feedback and recent stay and I hope that you can give us another opportunity to welcome you back in the future and that your last stay with us was a exception.

8/10 – Bra

Alexandra

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fabulous hotel!
Lovely stay over half term. Welcoming and attentive staff, fabulous family room and good facilities and location, we would definitely return and recommend!
Bodde her 3 netter i oktober 2023
Svar fra Le An Guan | Front Office Manager den 25. okt. 2023
Hi Alexandra, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Gary

Bodde her 1 natt i oktober 2023
Svar fra Le An Guan | Front Office Manager den 25. okt. 2023
Hi Gary, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards

10/10 – Utmerket

Damilola

Bodde her 3 netter i oktober 2023
Svar fra Le An Guan | Front Office Manager den 30. okt. 2023
Hi Damilola, Thank you for your recent stay with us and your feedback. We pride ourselves on the level of service that we provide. It’s amazing and fantastic to see high scores given for our property, great to know you had a good overall stay. I look forward to passing your positive comments to my team. Again thank you for your feedback and recent stay and I hope that we can welcome you back in the future. Kind Regards