Hi Debbie, Please accept our sincerest apologies for these issues you have faced during your recent bookings ref the TV's not working as they should. Having discussed this with you directly, we are grateful you have decided to continue your stays with us moving forward, provided we ensure this issue does not happen again. Kind RegardsGuest Services

Dear Guest, Thank you for leaving a review of your stay with us. I am pleased to see that you were satisfied overall with the apartment and its size. In response to your comment on our Terms etc. Due to having self-check in locations, for security reasons we have to follow a specific procedure in order to act in accordance with our Health & Safety regulations. Therefore our hands are somewhat tied in this regard. I have passed your feedback regarding the directions needing to be updated to my management team for them to update accordingly. We hope to accommodate you again in the future. Kind Regards.

Good Afternoon Mandy. Thank you for taking time out to leave a review of your stay with us. I am pleased to see that your were satisfied overall with your apartment, its amenities and the location of our property. We take pride in providing centrally located apartments to give easy access to the surrounding areas. We always appreciate such great feedback, especially when it includes staff involvement. In this case the cleanliness of the apartment and communication with admin teams. I will be sure to pass this on to our staff. We strive to always provide such a good service and I am glad to see this was adhered to. We hope to accommodate you again in the future. Kind Regards, Guest Services Team

Dear Guest, Thank you very much for your feedback and for rating us 4 out of 5. I hope that you had a pleasant stay with us and we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

Dear Mr Mark, Thank you very much for your wonderful review and for rating us 5 out of 5. I am happy to hear that you have enjoyed your stay with us, apart of the issue with the blinds. I will forward on your comment about this to our senior management for their consideration. Thank you once again for your feedback and I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

Dear Guest, Thank you for your feedback. I have passed on your comments to the Housekeeping team, please rest assured that this is not something which commonly happens. I am happy to hear that your stay was good overall and I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

Dear Mr Arthur M, Thank you very much for taking the time and writing this review. We are always looking forward to our guests feedback as this way we are able to improve our services. Thank you very much for giving us 5 out of 5, even though you considered the noise to be disturbing. As this was caused by a construction unfortunately this is something which is outside of our control. I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

Dear Guest, Thank you very much for taking the time and writing us your review. We are always looking forward to receive feedback from our guests, as this way we can continue to improve our services. I would like to assure you that this is not our normal standard which we offer and I have been already in contact with our Housekeeping management and asked them to investigate this and do everything in their power to avoid these kind of situations in the future. I am happy to hear that you were satisfied with the apartment itself and I hope that we will have the opportunity to welcome you again in one of our apartments in the future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

Dear Mr DH Herft, Thank you for your feedback. I am sorry to hear that you had an issue with the apartment this time. I am sure that this was just a one off situation and I will inform the relevant persons to prevent this from happening in the future. I am happy that you still think that it was a great stay. I hope that we will be able to welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

Dear Catherine, Thank you very much for taking the time and providing us with your feedback. We are always looking forward to reviews in order to improve our services. I am happy to hear that you enjoyed your stay with us and that you find our out of hours help efficient. I will forward on your notes about the kettle and the fittings to the relevant departments so these can be looked at. I hope that we will have the opportunity to welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

Thank you very much for your feedback. We are glad to hear that our central location was to your pleasure. The brightness of the apartments can be slightly different depending on the location, i would suggest that you request a front facing one if you were to return.