Hoteller nær Quinta Alegría kjøpesenter

"Worst hotel stay I have ever had. I checked in expecting a comfortable stay, but the hotel is located directly next to a nightclub with extremely loud music. The noise made it completely impossible to sleep every night, lasting until around 5:00 AM. This is not clearly disclosed in the hotel description, despite multiple previous reviews mentioning the same issue. I contacted the hotel during the night and again during the day, but they stated they could not help and refused to provide any written confirmation. As a result, I was forced to stay for all 5 nights, experiencing 5 sleepless nights. If you are sensitive to noise or planning to sleep at night, I strongly recommend choosing another hotel. I contacted Hotels.com multiple times during my stay to report the issue, but I did not receive effective assistance or a resolution while the problem was ongoing."

"We really enjoyed our stay. The hotel has a great pool area, big rooms, and comfortable beds. The only downside was the bathroom layout with sliding and glass doors opening to the hallway/room, which is not very practical when travelling with friends. Excellent location right by 5th Avenue, close to restaurants and shops, plus a good gym and outdoor training options across the street. "

"Good hotel with central location"

"Nice staff. The hotel really needs an upgrade.. Rust everywhere and chalk in the shower. The showerdrain was clogged, but they fixed it. Cleaning was not so good either, black long hairs in the corners on the floor and in the bed. Very noisy neighbourhood (our mistake for not checking this). But it is in the middle of 3 bars. The pool area is not recommended, the pictures in the add is totally mistaken. Dirty pool and filled with chalk around the whole pool. The poolshower is also disgusting. Nice hotel front area and reception, but that was it. "

"Helt greit hotell – verken mer eller mindre. Vi hadde all inclusive, og det leverte dessverre langt under forventningene. Maten var generelt lite appetittvekkende, og mange av rettene var ikke inkludert i pakken, men kostet ekstra. Vin var ikke opplyst som inkludert noe sted – tvert imot stod den kun listet med høye priser. Da vi spurte, fikk vi riktignok husets vin, men med en litt sur mine. Hotellet reklamerer med tre restauranter, men i realiteten er det kun én meksikansk restaurant som holder åpent hver dag. Frokostsalen gjøres om til italiensk og asiatisk annenhver kveld, og på mandager er alt annet enn den meksikanske stengt. Det var også utfordrende å få bord. Minibaren besto av et par bokser brus og én øl – og det var det. Under måltidene var personalet så raske på å rydde at tallerkener ble tatt før vi var ferdige med å spise. Selve hotellet begynner også å bære preg av slitasje og kunne hatt godt av en oppgradering. De ansatte var hyggelige og imøtekommende, men fremstod generelt uorganiserte."

"Check-in took 1,5 hours as the rooms weren’t ready. Checkout was another hours wasted. Ok food in the restaurants. Nice staff. Great location in Playa del Carmen. "

"Nice and helpful staff, the hotel is very near the Riviera and beaches"