2/10 – Forferdelig
Farhaad
31. des. 2025
Likte: Renhold og fasiliteter
Likte ikke: Personale og service
The sunset plaza was a smallish well maintained hotel on a perfect little stretch of beach. The weather here was perfect. The food was good, produced it felt to order instead of mass produced like some options have felt at bigger resorts.
Servers at restaurants and all the pool/beach servers were nice and helpful. Miguel, the “butler” was also kind and we were grateful for good food and good beach time. BUT the front desk customer service was the worst I have seen. In particular Carlos Sanchez and Alejandra behaved as though we were bothering them. We booked and paid for 2 suites. Requested them together or at least on the same floor. Understand it’s not a guarantee but we saw the room next to us check out and expressed to front desk that we were willing to downgrade to the smaller room they had in order to be on the same floor.
Carlos had so much attitude & acted upset when we inquired about the room. We had no hot water for 2 days & each time we followed up, Alejandra shooed us away & never once was friendly or offered any pleasantries.
We had theft in our room & immediately told supervisors/filed an incident report. We asked for the manager Efrain to try to help the hotel prevent future instances & never received any follow up or heard from him.
Last night of our stay we were woken up with a phone call & banging on the door only to be told “never mind” when we asked for more info.
Didn’t feel safe or welcome and the hotel lacks customer service.
Farhaad
Bodde her 7 netter i desember 2025
