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Anmeldelser av Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5 out of 5
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 306 av totalt 687 anmeldelser." "
Rangering på 8 − Bra. 173 av totalt 687 anmeldelser." "
Rangering på 6 − Grei. 87 av totalt 687 anmeldelser." "
Rangering på 4 − Dårlig. 49 av totalt 687 anmeldelser." "
Rangering på 2 − Forferdelig. 72 av totalt 687 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Yaacov

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Taxis taking advantage of you. And the room was located by service center so was a bit noisy
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Jorge

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay here was fantastic! Our concierge Roque and Gonzalo went out of their way every single day to make sure we had everything needed. Alexander Colorado and Lupita were always there to get us what we needed anytime we saw them as well. There really was not a single person who wasn’t welcoming. We will definitely be going back soon!!
Bodde her 4 netter i mai 2024

2/10 – Forferdelig

Annalie

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Charina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente para pasarlo bien en familia muy bien servicio
Bodde her 3 netter i mai 2024

2/10 – Forferdelig

Nihchal

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Change the menu for room service.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Bhagwant

Likte: Renhold
Bodde her 5 netter i mai 2024

8/10 – Bra

Kenichiro

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024

8/10 – Bra

Kaycie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Expedia Champion den 12. mai 2024
Muchas gracias por tus comentarios, esperamos verles pronto, saludos

10/10 – Utmerket

Cinthya

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lo que mas me gusto es el excelente trato del personal con exepcion de una chica que nos atendio a la hora de enttega de los cuartos muy grosera pero fuera de eso excelente preparación de todo su personal
Bodde her 1 natt i april 2024
Svar fra Expedia Champion den 12. mai 2024
Querida Cinthya Gracias por dejarnos sus cometarios, trabajaremos en ello para brindar la mejor atencion

8/10 – Bra

Veronica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Expedia Champion den 12. mai 2024
Querida veronica muchas gracias por dejarnos sus comentarios esperamos verles pronto

6/10 – Grei

James

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
$600 credit* is not really the credit they offered, instead just the coupon book worth $600 which was pretty much useless. For some degrees, it kinda of misleading and fraud advertising.
Bodde her 4 netter i april 2024
Svar fra Expedia Champion den 9. mai 2024
Dear family, we hope you are well, thank you for sharing your comments, we will work on it.

10/10 – Utmerket

Karen og Stafford

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Expedia Champion den 12. mai 2024
Querida Karen muchas gracias por sus comentarios, esperamos verles pronto, saludos

10/10 – Utmerket

Luisa Janeth

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I booked it one year in advance and they still didn’t give me my two rooms a booked right next to each other and it was super noisy early mornings.
Bodde her 5 netter i mai 2024
Svar fra Expedia Champion den 8. mai 2024
Family I hope you are well, thank you very much for sharing your comments we will work on it

10/10 – Utmerket

Pongwipa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful resort great pool spacious lobby with nice breeze well designed. Guest service RICARDO is so helpful exceed all our expectations made our stayed more enjoyable he's the best an MVP. Varieties of restaurants food are delicious, this is our third time at this resort we like it so much and will definitely come back soon highly recommend. Pongwia, Chicago
Bodde her 6 netter i april 2024
Svar fra Expedia Champion den 7. mai 2024
Family, I hope you are well, we are very glad that you have visited us, we hope to see you soon, greetings

8/10 – Bra

Rich

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall we had an amazing time, a few things came up, but didn’t ruin our experience. We had the Diamond package, which we felt was worth the upgrade, including the butler service (thank you Roche and Gonzalo)- between booking restaurant reservations, room service requests and finding our shuttle guy for our airport transportation. After reading many reviews, our experience with the food and pool chairs matched what we read… food was very hit or miss, including a cross contamination concern at the Hibachi. Next to raw shrimp issue (not ceviche) The Cave was our least liked. Food trucks and Nibbles by the pool would run out of food around 3pm. The “claiming” of pool chairs, then no one sitting in them for hours was a bit of an issue in the Diamond pool. We would go down around 9am, be sat by the pool attendant, then an hour or 2 later, people would come up and yelling, saying “those chairs are ours”, “we’ve had these all week”. This happened to us 3 times in one day 😂. The pool attendants did there best to find us or them different spots. I think if they didn’t allow “claiming”, maybe that would be better…or have better signage stating a time limit. The pool attendant had told us if they don’t see anyone for an hour or more, they’ll remove the towel being used to “claim” the chair(s). The Diamond breakfast buffet was good, as well as the Mexican restaurant. Nice coffee place with baked goods. We constantly saw people cleaning. Overall a good experience and would return.
Bodde her 4 netter i april 2024
Svar fra Expedia Champion den 7. mai 2024
Family, we hope you are feeling very well, thank you very much for sharing your comments about your experience, we will be working on it.

8/10 – Bra

Yolanda

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Would be nice to have a few more things for the adults to do
Bodde her 4 netter i mai 2024
Svar fra Expedia Champion den 7. mai 2024
Family, we hope you are feeling very well, thank you very much for sharing your comments about your experience, we will be working on it.

10/10 – Utmerket

Alfred

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was amazing, they really made me feel at home.
Bodde her 7 netter i april 2024
Svar fra Expedia Champion den 7. mai 2024
We hope you are doing well, thank you very much for sharing your comments, we hope to see you soon

8/10 – Bra

DARIUS

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Safe a place for kids!
Bodde her 5 netter i april 2024
Svar fra Expedia Champion den 7. mai 2024
Dear Darius, we are glad that you enjoyed your vacation, we hope to see you soon

6/10 – Grei

Adrian

Likte: Renhold og overnattingsstedets bygg og tilstand
The hotel and rooms were great, but as a person with food allergies I was struggling to find suitable menu options. Every time I arrived at the buffet or one of the restaurants, a staff person would always ask “any food allergies?” The research is great but please actually help us with food allergies maximize our dining experience! I need to
Bodde her 7 netter i april 2024
Svar fra Jonathan Puc- Expedia Champion den 7. mai 2024
Dear Adrián,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

10/10 – Utmerket

Carrie Lola og Worthington

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a 5 star property and you would not go wtong booking. Staff, facility, food, drink, and entertainment was excellent! WE WILL BE BACK!
Bodde her 7 netter i april 2024
Svar fra Jonathan Puc- Expedia Champion den 7. mai 2024
Dear Carrie Lola,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

10/10 – Utmerket

Martin

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ok
Bodde her 4 netter i april 2024
Svar fra Jonathan Puc- Expedia Champion den 7. mai 2024
Dear Martín.We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

10/10 – Utmerket

noir

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A pesar de que en YouTube puedes encontrar opiniones desfavorables, creo por experiencia propia que no es justo con el hotel, la estancia estuvo muy muy bien, instalaciones muy buenas, atención buena, ampliamente recomendado
Bodde her 4 netter i april 2024
Svar fra Jonathan Puc- Expedia Champion den 7. mai 2024
Estimado Noir,¡Nos ha encantado leer su comentario! En nombre de todo el equipo de Royaltón Splash Riviera Cancún, queremos extender nuestra más sincera gratitud por tomarse el tiempo de compartir su experiencia con nosotros. Nos llena de alegría saber que su estancia en nuestro hotel fue placentera y que apreció nuestros servicios y amenidades. Sus amables palabras nos motivan a seguir esforzándonos por ofrecer experiencias memorables a todos nuestros huéspedes. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro próximo y superar sus expectativas una vez más. Gracias una vez más por elegirnos y por compartir sus comentarios.Cordialmente,

10/10 – Utmerket

Juan Pablo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic hotel! Lots of great restaurants, room was very comfortable! Beach is nice, well maintained. Definitely will book again!
Bodde her 4 netter i april 2024
Svar fra Jonathan Puc - Expedia Champion den 7. mai 2024
Dear Juan Pablo,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

10/10 – Utmerket

Cinthya

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Definitivamente la atencion del personal se lleva todo el merito super amables lo unico que no me parecio fue que elndia que cerraron el bufete y lo instalaron afuera habia muy poca variedad de comida pero fuera de eso me encanto el hotel
Bodde her 1 natt i april 2024
Svar fra Jonathan Puc - Expedia Champion den 7. mai 2024
Estimada Cinthya,¡Nos ha encantado leer su comentario! En nombre de todo el equipo de Royaltón Splash Riviera Cancún, queremos extender nuestra más sincera gratitud por tomarse el tiempo de compartir su experiencia con nosotros. Nos llena de alegría saber que su estancia en nuestro hotel fue placentera y que apreció nuestros servicios y amenidades. Sus amables palabras nos motivan a seguir esforzándonos por ofrecer experiencias memorables a todos nuestros huéspedes. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro próximo y superar sus expectativas una vez más. Gracias una vez más por elegirnos y por compartir sus comentarios.Saludos cordiales,

4/10 – Dårlig

PRINCESS

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Jonathan Puc - Expedia Champion den 7. mai 2024
Dear Princess,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

10/10 – Utmerket

Seon

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing resort!
Bodde her 4 netter i april 2024
Svar fra Jonathan Puc - Expedia Champion den 7. mai 2024
Dear Seon,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

2/10 – Forferdelig

Jamileh

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Everything is costing, food variety was horrible. Excursions scammed, money stolen from room and no actions were taken
Bodde her 6 netter i april 2024
Svar fra Jonathan Puc - Expedia Champion den 7. mai 2024
Dear Jamileh,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

8/10 – Bra

Jenica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service from our butler Jonathan was exceptional.
Bodde her 5 netter i april 2024
Svar fra Jonathan Puc - Expedia Champion den 7. mai 2024
Dear Jenica,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

10/10 – Utmerket

Marie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property! Pool was warm and huge! Great views and walkable resort. Nice people and felt super safe. Great ahows. Be sure to bring white clothes for the white party on friday nights along with your dancing shoes. That was an awesome party night. Always a show for the kids. Great resort.
Bodde her 7 netter i april 2024
Svar fra Jonathan Puc - Expedia Champion den 7. mai 2024
Dear Marie,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

8/10 – Bra

robert

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall we had a great time. The resort is nice. Water park is great. Food is decent. The restaurants all have long wait for the food once ordered but that is becuase they are understaffed. The staff is great. Also they claim that there is a long wait for all the restaruants and when you get in there the restruant is pretty empty. Not sure what that was about
Bodde her 7 netter i april 2024
Svar fra Jonathan Puc den 7. mai 2024
Dear Robert,We were thrilled to read your comment! On behalf of the entire team at Royaltón Splash Riviera Cancún, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

4/10 – Dårlig

Megan og new York

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The hotel was kid-friendly with lots to do for them. Wish there was an option to purchase top-shelf drinks. The food quality fluctuated during our stay, improving towards the end. Although we faced no issues dining early at 5:30 pm, a significant inconvenience arose during check-in when they charged my card despite prepayment through Expedia. When I spoke with the front desk they said sorry it would take 5 days to return to the c. card. The last day they had not even initiated the refund and it took us 45 minutes to get them to process it. They also struggled to provide connecting rooms or access to my children's room, which was five rooms away. After persistent follow-ups, I managed to obtain a bracelet for access. While my children's room was fine, mine had a persistent bathroom odor from the third day onwards, and the staff's assistance was lacking. The spa was visually appealing, but be cautious about the duration of your services; my 60-minute booking was cut short to 40 minutes. After negotiation, they rectified this with an additional massage, which was a great massage. The gym was nice but small and crowded they let me check out a yoga mat to stretch in my room. My youngest son said they only spoke Spanish in the kids club.
Bodde her 6 netter i februar 2024
Svar fra Jonathan Puc den 7. mai 2024
Dear Megan,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

2/10 – Forferdelig

darlene

Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I got to the resort at about 9 am. I was supposed to be in my room to check in by 3 which was fine. They would not get me in my room until 5:30 Pm. We get to the room it smelled horrific and was dirty. So we asked to change the room and they said we need another hour. We get to the changed room and it wasn’t ocean view they refused to change it and said “to the hotel this is ocean view”. The staff is extremely rude, you call for room service they “what do you want lady we don’t have nothing” extremely rude. The resort has horrible food nothing was appetizing except maybe fries and all the restaurants close early or refuse to serve you if you’re wearing a tank top. They charged extra non necessary fees when I got to the hotel that I was unaware of us as well. When leaving the hotel they claimed they scheduled our shuttle back to the airport and they didn’t. So we had to pay 130$ for transportation just to get back to the airport and just make our flight. I do not recommend this hotel pricey and way too inconvenient. Everyone expects a tip as well
Bodde her 5 netter i april 2024
Svar fra Jonathan Puc den 7. mai 2024
Dear Darlene,We sincerely apologize for the disappointing experience you encountered during your recent stay at Royalton Splash Riviera Cancún. Your comfort and satisfaction are paramount to us, and we deeply regret any inconvenience caused. Rest assured, we are taking immediate action to address the issues you raised to prevent recurrence. Your feedback is invaluable, and we are committed to ensuring a more enjoyable experience for you and future guests. We appreciate your understanding and would welcome the opportunity to make amends and regain your trust.Warm regards,

8/10 – Bra

Anastasia

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We stayed at the resort for 6 days. Our butlers Abril and Clarisa made sure we had everything we need and were super friendly and attentive to all our needs, trying to accommodate a person with disability is not easy when the resort doesn’t have any pool lifts and accessible showers. This is something I think the management should consider. The resort was clean with great food and entertainment, however we didn’t feel safe in water park, in fact I flipped over from tube and bumped my head, knee and wrist very hard, and after learned we have to pay for doctor. They gave the paper to write down my information and what happened, however at the end I learned this was cancelation to see the doctor.. I think this is something shady to do when you even can’t think straight after accident and are worried for your kids to not go on any slides anymore and get hurt. The other thing what happened to us is that elevator dropped down from one floor to another, my mother fell and hurt her knees and again it took them probably a day to fix it…and people were still going on this elevator, when I think they should’ve closed it . Overall we had a good time, but some things the hotel I think needs to work on. It takes team to fix things, not only butlers who are trying the best to make you feel better.
Bodde her 6 netter i april 2024
Svar fra Jonathan Puc den 7. mai 2024
Dear Anastasia,We were thrilled to read your comment! On behalf of the entire team at Royalton Splash, we want to extend our heartfelt gratitude for taking the time to share your experience with us. It brings us great joy to hear that your stay at our hotel was enjoyable and that you appreciated our services and amenities. Your kind words serve as a strong motivation for us to continue striving to deliver memorable experiences to all our guests. We hope to have the pleasure of welcoming you back in the near future and exceeding your expectations once again. Thank you once more for choosing us and for sharing your feedback!Warm regards,

8/10 – Bra

Florence

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Butlers was on point. Bery cordial and always ready to help.
Bodde her 4 netter i april 2024
Svar fra Jonathan Puc den 7. mai 2024
Thank you so much for your feedback, hopefully, you can choose us next year, we would love to make the best of your experience.

10/10 – Utmerket

Abul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Kids activities.
Bodde her 4 netter i april 2024
Svar fra Dear Abul den 28. apr. 2024
Dear Abul,Thank you for providing feedback on your most recent stay hopefully we can see you in the future. Kind Regards

8/10 – Bra

Jennifer

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is new and clean. The staffs are very friendly. However, the service was extremely slow. Especially check out/in process. We stay 5 nights and tried 5 different restaurants. The food and services from Zen and Rio were excellent. The waiting time from grazie italian and the Cave more than 2 hours; I left before they serve dessert because of the waiting time. The buffet was always available for breakfast/luch/dinner and they serve the same menu every day. The bars & cocktails were excellent. The beach was not clear because of too much seaweeds. I was so disappointed of the beach. The pools were great. We also had one day trip to Isla Mujeres, which was the best. Overall, our family vacation of 17 people had a great time.
Bodde her 5 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Jennifer,Thank you for providing feedback on your recent stay hopefully you can choose us next year to see how much we have grown kind regards

8/10 – Bra

Miaoyun

Reiste med familie og små barn
Likte: Renhold og personale og service
The requests were not met. I requested a two queens size beds room and they gave me a one king’s size bed room. My group had a birthday to celebrate.we informed the hotel before the arrival. However, they seemed never knew it. They didn’t put a banner on the room door until we insisted. The birthday boys were very upset. Food was okay, the buffet could have changed the variety of foods everyday but the same food kept repeating. Hunter steak house was good ! The waiters there were very attentive. We celebrated the twins birthday in hunter steak house. The cave is special . But service was very slow and the food was so just so so. The property had a lot of activities for kids. Our kids loved the face painting, mechanic Toro, piñata , Mario cars, etc . Overall it’s was good place for kiddos.
Bodde her 5 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Miayun,Thank you for providing feedback on your most recent stay, unfortionatly the beds and rooms locations are based on availability and never asured before check in,we hope you can choose us in the next time we would love to make your stay memorable

8/10 – Bra

Phil

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort is new, clean, modern. Food is good, many restaurants to choose. The check in process is slow. Waiting for food at restaurants is long, food come out slow. Daily cleaning service is slow. Beach is not nice, too many seaweed and there're wood coming out from beach, not safe for children. And there're crocodiles in a pond next to resort, swim at your own risk, kind of scary.
Bodde her 5 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Phil Thank you for providing feedback on your most recent stay, we are workinf daily to keep our beaches clean, we also have security at all times with the mission to keep the beaches secure at all times.

10/10 – Utmerket

Andrew

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is very family oriented. There was a big focus on pool safety with lots of lifeguards around.The usual challenges exist with custom requests but they do try. We asked for late check out and they were able to give an extra hour. The restaurants are okay and most will find something to eat they like. The diamond club is beneficial for room location, getting dinner. Reservations, coordinating a cabana. The chair game is intense but if you are diamond club go to the diamond club pool and the people at the towel station will find chairs for you. We routinely walked over at 9:30am and they always found us chairs. The staff are very friendly and always willing to help with basic needs. The butlers Gonzalo and Roque were great.The WiFi is good all over the hotel which is nice at dinner when the kids are tired from a day of water slides and the pool and just need to watch an iPad during dinner vs driving their parents insane. I would recommend this hotel to a friend but recommend the diamond club.
Bodde her 7 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Andrew, Thank you for providing feedbak on your most recent stay we are working daily to improve out guests experiences hopefully you can choose us again we would love to make your stay memorable

10/10 – Utmerket

Derek

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Water slides were a lot of fun and the lazy river. Pools are amazing
Bodde her 5 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Derek,thank you for your feedback we are working daily to provide excelent service for our guests hopefully you can choose us in the future

10/10 – Utmerket

ryan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was so friendly! Our server at night "Cesar" always recognizing us and being so helpful and attentive! The resort was very clean and the food was great! We will definitely be back!
Bodde her 6 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Ryan,Thank you for porviding excelent feedback on your recent stay hopefully you can choose us next year we would love to make your stay memorable

6/10 – Grei

Alexandria

Reiste med familie
We liked the evening entertainment for our daughter, the endless pools. But we felt the food was lackluster and the service wasn’t awesome either.
Bodde her 5 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Alexandria,thank you for providing feedback on your recent stay we would love to make your stay memorable hopefully you can choose us in the near future

10/10 – Utmerket

WENXIN

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice to stay here!
Bodde her 5 netter i april 2024
Svar fra Expedia champion den 26. apr. 2024
Dear Wenxin,thank you for providing feedback on your most recent stay hopefully you can choose us in the future we would love to make your stay memorable have a wounderfull day

6/10 – Grei

jaime

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This resort is way too busy. All the pool chairs are reserved by 7am, people leave their stuff on the chairs and all the chairs are “taken” even though less than half actually have people sitting in them at any given time. The staff doesn’t stop this behaviour either so it’s near impossible to find a spot at the pool. This is a resort for children if you don’t have children do not go here. Non stop children screaming and crying the entire stay and parents who are so entitled that they leave dirty diapers at the pool and no one cleans them up. Also saw a poop floating in the pool one day. DISGUSTING. The food is average at best, I’ve had worse at all inclusive but I have also had better. We did not find difficulty getting into the restaurants. My friend had items stolen by the maids from our room and when we complained the items magically reappeared when security came to look for them. Myself and another guest were drugged at the sports bar on 2 separate nights and lost all memory of the night, thankfully we were in a large enough group that we were safe but super scary if you were travelling alone or in a small group. For the same price go to the Royalton riviera next door, it is way nicer. Overall I did find the staff attentive and friendly (however we are big tippers).
Bodde her 7 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Jaime,Thank you for prividing feedback on your most recent stay hopfully we can see you in the near future we would love to make your stay memorable

6/10 – Grei

Kharine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Expedia champion den 26. apr. 2024
Dear Kharine, Thank you for providing feedback on your most recent stay hopeFully you can give us another chance we would love to makE your stay better

10/10 – Utmerket

Harpreet

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
It was a very good experience. Nice pools, beaches and staff. To everything i”ll give 10/10 but the when it comes to taste, will give 9/10.
Bodde her 2 netter i april 2024
Svar fra Expedia champion den 26. apr. 2024
Dear Harpreet,Thank you for providing feedback on your mosyt recent stay hopefully you can choose us in the future we would love to make your stay with us even better

8/10 – Bra

Amber

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay at Royalton Splash was a wonderful experience. Close to airport(20 mins) easy transportation( used Happy Shuttle). I would say it is a secluded resort, but all you need is right on site. We did not venture off resort, so can not speak on that. Staff were extremely friendly, food was okay, many options available. Pool activities were fun, and the staff did a wonderful job of getting all involved. If looking for some quiet, relaxing time, the beach was a good choice. Only negative was our room had a Jacuzzi tub on the balcony that did not work, so that was disappointing. Would recommend this hotel overall though.
Bodde her 4 netter i april 2024
Svar fra Expedia Champion den 27. apr. 2024
Dear Amber, Thank you for providing feedback on your most recent stay, hopefully you can choose us in the future we would love to make you stay memorable

8/10 – Bra

Chad

Bodde her 1 natt i april 2024

8/10 – Bra

Nadine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Expedia Champion den 25. apr. 2024
Dear Nadinem Thank you for choosing Royaltos Splash Riviera Cancun for your recent stay, your feedback is very important to us, hopefully we can see you again soon!!Kind Regards

10/10 – Utmerket

Jose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Expedia Champion den 25. apr. 2024
Dear Jose, Thank you for for providing feedback on your most recent stay hopefully you can choose us in the futurewe would love to make your stay memorable