Hoteller i Point Lookout

«Everything was good»

«Overall disappointed with the level of customer service I received. At times, I was made to feel that I was being a bother. I was told that breakfast was included in my stay when booking only to be told that information was incorrect at the hotel. We were a party of 5 and were in town for a party. Didn’t see housekeeping until the last night we were there. »

« Good spot»

«Breakfast was simple and unimaginative. Room was clean and comfortable. Parking was adequate. Desk staff tried to help but was completely uninformed about the lack of cable TV. There was no TV all weekend. »

«Excellent »

«N/A»

«Had some minor problems, Toilet paper holder was coming out the wall, the shower head fell as you were showering, and the drain stopper fell out. The breakfast was subpar. The home fries/ potatoes were under cooked, and the meat options were very limited. Didn’t have the best experience at this Homewood suites. »

«Room was not remodeled like the website claimed, my room looked nothing like the pictures. There’s minimal lighting, not good at all. Many of the amenities listed were not provided, room was not clean (someone else’s hair folded into the “clean” towels, white shaving cream stains all over the black wallpaper, hair in the shower & on the ceiling, glitter in the carpet, it’s never been dusted, bathroom door was caked with dust & toiletry products, etc), noisy guests… I gave it an extra star ...

«Excellent »

«Oheka Castle successfully gives the feeling of staying at a historic castle (which it is). Our room had a very annoying high-frequency/high-pitch noise, but the front desk had no problem with giving us another room. We were given close to none information at check-in - when we went to ask them what was happening at the Castle, we were told here was a fundraiser and was told to stay away form the dining area. When we checked out, a bus arrived for a tour at the castle and the front desk was busy ...

«Everyone was awesome and the room was very clean and pleasant to stay at»

«Pestle good stay at this hotel, can not complain. It is a bit far from New York city center. But you get your train that is 15 min walking away. I recommend renting a car to Hertz Wantagh which is only 200 meters from the hotel, if you are going inwards to the city. The hotel is a bit old, but everything is top of the people working there, we got lots of nice tips and service at what we want to do the 12 days we were there.»

«Yes»

«The room was clean and there was plenty of towels. It was comfortable to sleep in. The area was also quiet. »

«Better than expected. Spacious clean room»

«I love the hot tub rooms but this time the shower door was missing and it made the bathroom super messy because water gets everywhere. They accommodated us with plenty of towels and late check out. Either way it’s my home away from home. »

«All of the staff we interacted with was professional and very helpful. The hotel was clean and well kept for an older building. It was a great placeto stay for mostly sleeping.»

«Good experience »

«Love the decor and ambiance . Clean»

«My stay was comfortable »