4/10 – Dårlig
Andrea
Reiste med partner
21. feb. 2026
Likte: Renhold
Likte ikke: Fasiliteter
The best thing about the resort was the location. If you like 5th Avenue/Downtown Playa its the best. Now as for everything else not so much. 1st the staff, left nothing to remember them by. Welcome was lack luster they did not explain anything about the resort and its offerings, albeit i came in after 9pm but information is everything when you are experiencing somewhere new for the first time. I had ask for a quiet room prior to my stay and there was no attempt to honor my request. My luggage had been delayed and i requested toiletries. I was given a toothbrush no toothpaste and a pair of thin slippers...nothing more. The next morning there was construction that began at 7am in the room next door this was after loud music from the rooftop playing well after 1am. Again i went to the front desk andy request was ignored. Emilio stated he would check with the manager. Luckily there was a market next door and i bought some essentials as well as an H&M where my husband and I got some clean clothes as our luggage didn't arrive until after 3pm. This was the fault of Delta not Hyatt Centric. The only kind gesture of the hotel was to have our luggage brought from the beach house location 2 blocks away after the airline delivered to the wrong location of Hyatt. Speaking of the other location i asked several times to move to this location for peace and quiet and was told they were booked. For a Tuesday to Saturday stay in February this seemed highly unlikely nout they continued with.
Andrea
Bodde her 4 netter i februar 2026
